Customer Service Project

Manish Patel

Phone: 713-***-**** Email:*****************@*****.***

LinkedIn: www.linkedin.com/in/mpatelmanishpatel

SUMMARY

• 6 Years of experience in field project management and planning including increasing sales revenue, associate development, detail oriented, multi-tasking, problem solver and completing projects within deadlines along with client demands in mind.

• 6 Plus Years of inventory management and customer service in retail and entertainment industry.

• Bachelors in Business Administration with Supply Chain Management. WORK EXPERIENCE

Sonic – Oklahoma City, Oklahoma

Position: Project Coordinator September 2019 - Present

• Coordinate the efforts of team members and, where appropriate, third parties in order to deliver the project according to requirements.

• Assist team with process improvement and other technical issues related to project.

• Ensuring projects are moving forward and the individual status of each project is known and can be communicated swiftly and concisely to the Management team.

• Work with Project Managers to eliminate blockers in a client server environment.

• Closely associate with project team members and stakeholders on on-going basis using productivity software, operating systems, and a variety of other applications used internally.

• Develop and deliver progress reports, proposals, requirements documentation and presentations as required by the team.

WAL-MART - Bentonville, Arkansas

Position: Field Project Assistant Manager October 2013 - August 2019

• Implemented business solutions by building relationships with contractors and partnerships with key stakeholders assigned to the project.

• Scope for fixtures required for a project, plan timeline for the project and ensure the set deadlines are met.

• Maintain fixture’s on time delivery, purchase order accuracy, non-acknowledged purchase order report via SAP.

• Install, de-install, troubleshoot and test systems throughout the business location.

• Get technical help and track tickets to resolve issues in a timely fashion.

• Flexible to travel about 75% and help different job sites with projects when deemed necessary. WAL-MART - Stafford, Texas

Position: Front End Service and Accounting Associate November 2007 - October 2013

• Manage customer issues and conflicts, assist HR with screening potential candidates, and train candidates seasonally on business procedures and practices.

• Provide direction and guidance to Associates on proper Customer service approaches and techniques, assess performance and proficiency of the employee, and review employee assessments.

• Processing daily deposits, necessary government forms and anti-money laundering/anti-fraud documentation.

• Research and maintain conflicting entries in accounts, maintain daily records and finalize the business day on time.

EDUCATION

University of Houston, C. T. Bauer College of Business, Houston, Texas Bachelor of Business Administration; Supply Chain Management, Course Description: Service and Manufacturing Operations, Supply Chain Management, Strategic Supply Management, Business Modeling and Decision Analysis, Strategic Supply and Spend Analysis, Demand and Supply Integration, Managing Productivity and Quality, Enterprise Resource Planning, Statistical Analysis for Business Applications ACADEMIC PROJECTS & INTERNSHIPS

SAP Competitive Simulation September 2013 - November 2013

• Managed the cash-to-cash cycle through Enterprise Resource Planning (ERP) Software (SAP)

• Evaluated data using SAP and created reports to support decision making FMC Technologies Strategic Sourcing Project October 2013 - November 2013

• Saved $5,800,064.61 in project involving the sourcing of suppliers for purchasing components of sub-sea trees from Brazil and North America

• Analyzed data involving supplier qualifications regarding costs, lead time, safety, quality, and delivery

• Rationalized FMC supplier base according to strict requirements/guidelines and total cost of ownership

• Created excel model that reassured lead times were to be met and amount of parts scheduled for each delivery date

Halliburton Spend Analysis Project September 2013 - October 2013

• Data mining and spend analysis of hydrochloric acid used for oil well acidizing

• Analyzed strategic sourcing using Ad hoc analysis and other tools estimated saving 57 Million by rationalizing the suppliers (39 to 8) by Pareto Chart.

• Generated $496 million spend on a 27,000 lines of spend data by formulating on hydrochloric acid

• SWOT analysis for HCL market 2010 – 2012 and recommended sourcing strategy for 2013-2015 Supply Chain Logistics - SimFlex Lite Project January 2013 - April 2013

• Built scenarios to show the impact of logistics cost reduction of about 50% to 55%.

• Formulated strategic routing to reduce lead-time increment and reduction of custom duty Halliburton Corporate Employee Engagement and Sustainability Project January 2012 - May 2012

• Assisted upper management with efforts to increase corporate sustainability with consideration of environmental, societal, and economic factors to ensure long-term sustainability of the company

• Provided finance department with innovative ideas to boost employee engagement and overall morale to increase department effectiveness and efficiency

SKILLS

SAP (ERP, FICO, T&E), Microsoft Exchange Server, Microsoft Windows, Microsoft Office – Word, Outlook, PowerPoint

(@Risk, AD HOC Analysis, Pareto Charts, STAT Tools in Excel 2010), Adobe, SharePoint, Quick base, Slack, Zoom, and Skype for Professionals.

LANGUAGES

Trilingual in English, Hindi, and Gujarati.

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