Business Development, Expert Relationship Manager

+1-617-***-**** JAIME A. STERN *** Tafts Ave

adeeww@r.postjobfree.com Winthrop MA, 02152

SUMMARY OF QUALIFICATIONS

Gifted Sales & Operations Leader; Expert at cultivating and maintaining relationships both internally and with external organizations’ decision makers.

Expert in working remotely, including remote team management; professional and personal experience working with the EU, US, Africa, Asia, and LATAM; diverse multi-language skills.

Detail-oriented professional possessing superior leadership, communication, and organization abilities.

Highly qualified in all areas of account management, strategic planning, operational development, customer service, and team building.

Extensive Start-Up & Corporate experiences, including entering and executing operations in Emerging Markets.

PROFESSIONAL EXPERIENCE

HEAD OF INTERNATIONAL GROWTH

SKORE – BRAZIL December 2018 – Present

The first non-founder addition to the Senior Leadership Team, tasked with transforming a nationally successful Learning Tech start-up into a multinational organization through both global clients and international operations. Responsible for all international activities, including new client acquisition, marketing strategy, and revenue generating partnerships. Also responsible for internal process creation to support accelerated scaling of operations, and strategic decision making for the improvement of major business areas, including Sales, Marketing, Human Resources, and Revenue Operations.

Created internal HR policies, instituted and managed Sales Process methodologies, and led People & Revenue initiatives.

Increased MRR by +30% in less than one year.

Focused on all areas of revenue growth, including Hiring, Lead Generation, Inbound/Outbound, Sales Cycle, Negotiations, and Performance Management. GROUP CHIEF OPERATIONS OFFICER

AXCEL FINANCE – CARICOM September 2017 – October 2018 Responsible for all operations of a 6-country micro-finance institution with locations across the Caribbean. Tasked to develop and execute integrated sales, client relationships, and credit strategies to achieve desired revenue, expenditure, and service goals throughout the region. Direct management over several business divisions including Sales, Marketing, Human Resources, Information Technology, and the Lending Units. Tasked with the creation and improving the integration of efficient operations of the branch network and the entire workforce, while developing a pool of capable managers and teams to meet both the immediate needs and future growth strategy.

Managed 60+ team members in 10+ locations.

Prepared and implemented a deployment strategy for CARICOM through growth of existing and new branches and development of new credit products.

Increased operations efficiency by over 10% in first 6 months.

Eliminated attrition and management turnover through various compensation and career development programs.

SALES EXECUTIVE & OPERATIONS CONSULTANT December 2015 – August 2017 CYNET, CYBERSECURITY - APT DETECTION // KLEAR – SOCIAL MEDIA INTEL. – TEL AVIV, ISRAEL

Responsible for discovering new business and growing install base for Cyber Security solutions portfolio.

Qualified and negotiated reseller contracts and partnership agreements.

Streamlined sales process, updated marketing materials, and created internal tracking metrics.

Responsible for direct, phone & online sales, defining operational KPIs, and customer-focused initiatives.

Managed Inside Sales team and Sales Engineers - coordinated in-person and WebEx presentations with Engineers and SOC team members.

VICE PRESIDENT OF GLOBAL SALES

SPROXIL – Cambridge, MA, USA November 2012– November 2015 Responsible for all multinational accounts in both developed and emerging markets, with the goal of increasing profits through the addition of new customers, escalate the use of Sproxil IT solutions and services to existing customers, and expand the customer base to new industries and geographies. This incorporates uncovering and pursuing potential clients, strengthening relationships with existing clients, the creation of sales presentations, pricing & contract negotiations, directing marketing collateral creation, and directly managing international and US team members to achieve these goals. Also tasked with determining international pricing, manage internal/external audits, public speaking, and national and international conference attendance.

Directed all international sales and customer relationships across Europe, Africa, Asia, and the Americas

Managed 30+ sales and operations employees in US, LATAM, Africa, and Asia.

Implemented a universal global solution for multiple-country services.

Increased global sales by over 30% in first 6 months, surpassed first-year $5.5M quota by 170%.

Created new standard pricing structures, and increased features and functions of current service offerings. ACCOUNT MANAGER, IMAGING SYSTEMS

PHILIPS HEALTHCARE – New England/Upstate NY August 2011– July 2012 Responsible for generating new business and increasing the capital equipment install base for all imaging modalities in Rhode Island and Massachusetts. Created, developed, and maintained relationships with customers at all levels of buying organization, ranging from clinical staff to the C-level. Acted as a consultant for customer base imaging needs by analyzing trends in the market, utilizing marketing data, and conveying essential information internally and externally. Particularly exceptional in positioning Philips in historically competitive install bases, and in creating comprehensive business plans for the development of short- and long-term goals.

Managed relationships at 24 hospitals, and 10 major outpatient networks, responsible for a quarterly quota of over $5 million.

The primary customer contact, effectively coordinated efforts of service team members, modality specialists, and construction managers, to deliver high level presentations, position and communicate the product portfolio, and synchronize install and training for long-term solutions and satisfying customer needs.

Exemplary job performance (projected 105% of quota) resulted in measurable increases in RFPs, qualified leads, and rebuilt relationships of competitive accounts. SENIOR ACCOUNT EXECUTIVE

ALLIANCE IMAGING – Andover, MA October 2005 – August 2011 Secured new business and managed existing accounts for the nation’s largest imaging service provider with numerous mobile and fixed sites in hospitals, medical office buildings and stand-alone centers. Managed all business generation and activities within the Massachusetts and Rhode Island territory, focusing on Oncology Centers and Radiation Therapy departments, and assisting in the acquisition and leasing of capital equipment.

Consistently surpassed difficult monthly and quarterly target goals by an average of 108%

Managed 12 sites, including 30 technologists, patient coordinators, and front desk staff.

Plan Achiever Recipient 2006, 2007, 2008, 2009 generating over $1 million in annual revenue.

Boosted scan production at all sites by 10% to over 25% resulting in over $2M revenue.

Promoted to Acting Marketing Director, RI PETCT Services to transform struggling sites into highly productive operations by working closely with the hospital CEOs, Directors and referring community. EDUCATION

RHODE ISLAND COLLEGE – Providence, RI TULANE UNIVERSITY – New Orleans, LA Master’s of Education Bachelor of Arts, History

SIMON’S ROCK COLLEGE OF BARD – Great Barrington, MA Associate’s Degree

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