Experienced banking professional seeking long term remote career

Contact

**********@*****.***

www.linkedin.com/in/aiessa-

holland-2bb649110 (LinkedIn)

Top Skills

Customer Relations

Banking

Credit

Aiessa Holland

Bachelor's in Business Management USAF Military Spouse Rapid City, South Dakota Area

Summary

Summa Cum Laude Business Management Graduate and Military Spouse. Seeking full-time, remote position for long-term career. Experience

South Dakota State University

Senior Secretary

November 2019 - Present (8 months)

Rapid City, South Dakota, United States

Oversee daily operations at SDSU Native American Nursing Education Center Handle all office administrative duties: answer phones, process mail, ordering supplies, respond to customer emails in a timely manner Help with student outreach events and graduation ceremonies; such as, planning, marketing, setting up, cleaning up, ordering food and supplies, and managing guest list

Design outreach event flyers and graphic designs using college logos Maintain Native American Nursing Education Center Facebook page for event marketing and social networking

Create marketing materials and graphic designs for SDSU’s Rapid City site Manage conference room calendars at the Native American Nursing Education Center

Maintain office technology and troubleshooting for faculty and staff on personal computer systems and programs

Manage faculty and staff calendars at the Native American Nursing Education Center

Assist faculty and graduate students with nursing clinicals Complete financial assistance forms for Native American students Work proficiently in Microsoft Office (Word, Excel, Outlook, Access, Powerpoint), Google Docs, and Adobe Reader

Work in-office and remotely, independently, without supervision Remain organized while handling multiple, various job duties throughout the workday

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Commercial Banking Company

Customer Service Representative

May 2018 - November 2019 (1 year 7 months)

Valdosta, Georgia, United States

Work proficiently in Microsoft Office (Word, Excel, Outlook, Access, Powerpoint), Google Docs, and Adobe Reader

Handle all office administrative duties: answer phones, process mail, ordering supplies, respond to customer emails in a timely manner Interview and assess potential customers to see how they handle their finances and place them in the right account type

Assist in handling customer appointments for executive management at the bank Main Office

Problem solve various customer issues from helping with fraud to IT services with internet and mobile banking

Handle the Main Office bank vault audits for all safe deposit boxes Advise customers on individualized retirement accounts and benefits with bank products

Handle all incoming and make outgoing calls in regards to account management, loan payments, and late payments or past dues Work independently without supervision

Remain organized while handling multiple, various job duties throughout the workday

Maintain customer confidentiality regarding personal finances and account management

Provide guidance to other customer service employees to explain job tasks and account management

Assist in handling employee birthdays and gift-giving, as well as write and mail new customer thank you cards for the bank

Lead employee training sessions on assigned topics from executive management

Martinsburg College

College Admissions Representative

January 2018 - May 2018 (5 months)

Remote, Work from home

Perform community outreach activities on social media networks Create Canva content for social media marketing

Conduct one-on-one recruitment interviews for qualified applicants, via social media, by phone, and in-person

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Walk enrolled students through financial aid process, help them enroll in classes, and guide them through their program to graduation Educate military students about military education benefits (TA, GI Bill, MyCAA, Financial Aid, and loan borrowing) and sell Martinsburg Spouse Scholarship to eligible students

Prepare group presentations for the military community at Moody Air Force Base

Perform various administrative duties from home office, such as: data entry, preparing spreadsheets, working with Google Docs, and maintain confidentiality of personal student information

Participate in video conferences with employees via Zoom Worked independently in home office

KINETIC CREDIT UNION

Bank Teller

March 2016 - May 2017 (1 year 3 months)

Valdosta, Georgia

Processed routine customer transactions in a fast-paced environment. Maintained and balanced cash drawer daily

Referred sale items to customers to meet monthly branch sales goals. Helped educate bank customers on loans, online and mobile banking, and accounts.

Helped customers calculate influx of debit and credit transactions in their accounts.

Performed administrative duties, such as: filing documents, personal data entry for new accounts, and scan and file customer account information to bank systems.

Yadkin Bank

Bank Teller

November 2012 - December 2015 (3 years 2 months)

East Bend, NC

Completed customer transactions daily in a high-volume bank setting Maintained a balanced cash drawer daily

Referred bank products to customers to help meet their financial needs Experience with balancing the bank cash vault with accuracy, following security procedures.

Experience training new hires on the teller line

Resolved customer issues with accounts

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Made loan recommendations according to customer needs Experience assisting customers open and close new accounts Performed clerical duties for customers, such as: filed secure personal documents, data entry for new accounts, data entry for bank inventory, and ordering supplies branch supplies.

Subway

Shift leader

August 2009 - November 2012 (3 years 4 months)

Education

American Military University

Bachelors, Business Administration and Management, General · (2016 - 2017) Surry Community College

Associate’s Degree, Art/Art Studies, General · (2012 - 2014) Page 4 of 4

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