Executive Assistant Customer Service
Resume:
JOHN RALPH BURAO ANDOLOY
Email Add: ***********@*****.***
Mobile No.: +63-927*******/ 032-***-****
Career Objectives: “To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people while achieving the company’s goals. To seek a challenging assignment with responsibility, in a role that offers an opportunity for growth and career advancement.”
PERSONAL DATA
Sex: Male
Age: 30 years old
Birth Date: September 04, 1989
Birth Place: Lapu-lapu City, Cebu
Civil Status: Single
Nationality: Filipino
Height: 5’5”
Weight: 62kgs
Present Address: Sitio San Miguel, Pusok, Lapu-lapu City, Cebu
WORKING EXPERIENCE:
AIRPHIL EXPRESS/PAL EX (OPERATIONS)
Mactan Cebu International Airport Authority, Lapu-lapu City, Cebu City, Philippines
November 21, 2010-August 21, 2011
Passenger Service Agent
•» Check-in counter Agent
•» Boarding gate and Arrival Agent
•» Ramp Agent (Assist RA/Cabin Flight Dispatcher)
•» Cashier
CEBU PACIFIC AIR (Topserve/Operations)
Mactan Cebu International Airport Authority, Lapu-lapu City, Cebu City, Philippines
October 24, 2011-June 27, 2012
Passenger Service Agent
•» Check-in Counter Agent
•» Boarding Gate Agent
•» Arrival Agent/ Lost Luggage Agent
QATAR AIRWAYS (Qatar Aviation Services/Operations)
Doha International Airport, Doha, Qatar
January 20, 2013-December 24, 2013
Junior Customer Care Agent/Customer Service Agent II
•» Assist passengers who request wheelchair assistance upon boarding and arrival
•» Assist departing passengers
•» Assist passengers with reduced mobility
•» Customer and guest relations
CEBU PACIFIC AIR (Topserve/Operations)
Mactan Cebu International Airport Authority, Lapu-lapu City, Cebu City, Philippines
October 24, 2011-June 27, 2012
April 21, 2014-Sept 16, 2015
Customer Service Agent (Re-hired)
•» Check-in Counter Agent (Domestic and International)
•» Arrival Agent (International Flights)
PHILIPPINE AIRLINES (EWMPC/SKYLOGISTICS)
Mactan Cebu International Airport Authority, Lapu-lapu City, Cebu City, Philippines
December 2015-March 2016
•» Check-in Counter Agent
•» Boarding Gate Agent
MAKE UP AND STYLE CHAMELEON STUDIO
Door 2F, Pacific Square Bldg., F. Cabahug St., Mabolo, Cebu City
March 2016-November 2016
•»Assistant
•»Auditor
•»Sales and Marketing
AD MODELS PHILIPPINES HOMME et FEMME
Green Valley Subdivision, Acacia St, Cebu City
January 2017-March 2017
•» Executive Assistant
•» Handling of models
PHILIPPINES AIRASIA (TASS-TRANSNATIONAL AVIATION SUPPORT SERVICES)
Mactan Cebu International Airport Authority, Lapu-lapu City, Cebu City, Philippines
July 17, 2018-Current
Passenger Service Agent Supervisor
•» Monitoring of manpower and guiding new agents with their assigned task.
•» Check-in Counter Agent – Checking of guest documents for departure (ticket, passports, visa)
•» Boarding Gate Agent – ticking of boarding pass, on-board check, checking of documents for departure
EDUCATIONAL BACKGROUND:
● College/Tertiary
Bachelor in Science of Information Technology
University of Cebu-Lapu-lapu and Mandaue
A.C. Cortes Ave., Looc, Mandaue City, Philippines
S.Y. 2006-2010
● Secondary School
Pasay City North High School
Mactan Benito Ebuen Air Base-Annex, Lapu-lapu City
S.Y. 2002-2006
● Primary School
DOBAFI-Saint Andrew School Inc.
R. Dela Serna St. Lapu-lapu City
S.Y. 1996-2002
SEMINARS AND TRAINING ATTENDED:
Title: PAA-SMS and ER TRAINING (SAFETY MANAGEMENT SYSTEM AND EMERGENCY RESPONSE)
Venue: Mactan Cebu Int’l Airport Authority, LLC (Lounge 26, T1)
Presented by: Mr. Jose “Jojo” A. Razon III – PAA SMS, GROUND SAFTEY AND ER MANAGER
August 7, 2018
•» To gain a familiarization of the safety management and its purpose.
•» To be aware of the PAA safety policy, corporate safety commitment objectives and goals.
•» To gain an understanding of the strength and weakness of traditional methods to manage safety.
Title: PAA-SEP (SAFETY EMERGENCY PROCEDURES)
Venue: Mactan Cebu Int’l Airport Authority, LLC (Lounge 26, T1)
Presented by: Ms. Ghia R. Domingo – CABIIN SAFTEY MANAGER
August 8, 2018
•» This training is intended for the safety of passengers and staff in the airport.
•» Requirement for compliance of safety procedures in the ground, cabin and ramp.
Title: PSITE 7 ICT STUDENT CONGRESS
Venue: CIT Gym, Cebu Institute of Technology, Cebu City
Sponsored By: University of Cebu-Lapu-lapu City
•» It aimed to encourage IT graduates to obtain highly competitive jobs in the field of Information Technology.
Title: TECHNOLOGIES AND INFRASTRUCTURE FOR EMERGING REGIONS
Venue: University of the Philippines Conference Hall, Lahug, Cebu City
Presented By: Prof. Eric A. Brewer
•»This seminars is with regards, new inventions and technologies about improvements of connections and communications of people living in rural and urban places.
Title: DANGEROUS GOODS FAMILIARIZATION
Venue: Mactan Cebu International Airport Authority (LLC, CEBU CITY)
•» This training is intended to ensure that all baggage and cargo are properly handled, stored and loaded by knowledgeable and experienced staff.
Title: BASIC AIRSIDE SAFETY AWARENESS
Venue: Doha International Airport (DOHA, QATAR)
•» This course enables to identify the risk that may lead to accident while working on the airside or ramp of the airport.
Title: IDEAL CUSTOMER JOURNEY TRAINING
Venue: CEBU PACIFIC AIR, NAIA (MANILA)
•»This training provides the flexibility, hardworking, integrity-filled, down-to-earth, fun and warm personality that’s exceeds the customer’s satisfaction.
DYOMO CEBU-BPO.NET INC.
11th Floor, Skyrise 2 Bldg.
Asiatown IT Park, Lahug, Cebu City, Philippines
Call Center/Outbound Agent
August 26, 2010 – October 1, 2010
•» Handling outgoing calls from customers
•» Handling about education campaign
On-the-Job Training: PEZA (Philippine Economic Zone Authority)
PEZA MEZ-II ADMIN, Basak, Lapu-lapu City, Aboitizland Bldg.
June 2009 - September 2009
•» Paperwork
•» Encoding export/import product files
•» Customs
•» Updating files
CHARACTER REFERENCE:
Ms. Lowella Kristine L. Salud
Cebu Pacific Air-Load Controller
Mactan Cebu Int’l Airport Authority, LLC
Ms. Jean Alveth Bejoc
PAA-Ground Staff Officer
Mactan Cebu Int’l Airport Authority, LLC
Ms. Cindy Dela Cruz Espina
PAA-Ground Staff Officer
Mactan Cebu Int’l Airport Authority, LLC
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
John Ralph Burao Andoloy
Applicant Name
Contact this candidate