Front Desk Customer Service
Resume:
Todd Rumsey
Saratoga Springs, NY 12866
********@***.***
Relevant Vocations
Parsons Child and Family Center 2014 – Present Program Assistant Albany, NY
Scheduling – 150+ Student Coordination
Inquiry Assistance – 10 Phone System – Provider Communication
Organization – Appointments, Medical Needs, Documentation
Office Equipment Manager – Supplies, Maintenance Schedule, Problem Solving
Tropical Body Salon and Spa 2003-2008 Owner Kingston, NY
Tanning salon, day spa, massage parlor
Premier Customer Service Expert
Payroll – accounts payable / receivable - budgeting
Purchasing – merchandising – displays
Staff Training – created worker’s manual
Super Lodge 2002-2003 Front Desk Auditor Kingston, NY
Front Desk Services, customer service expert
Night Audit – data entry
Reservation Specialist
Holiday Inn 2000-2002 Front Desk, Auditor, Kingston, NY
Management Training Program
Front Desk Services, customer service expert
Night Auditor – data entry
Reservation Specialist
Relevant Studies
Bachelor’s degree - Hospitality and Tourism Business Management
University of Phoenix 2012
Regents Diploma (Honors)
Pine Bush High School 1992
Skills and Activities
Front Desk Management
Excellent Team Player with Individual skill set
Managing several off-campus committees
Organization, communication, and delegation skills
Research / area knowledge
Coach House Players – Board of Directors
Notable Travel and Hospitality Experiences
Visited all 50 states
40+ Cruise experiences
Mexico - Cancun – Me by Melia
Jamaica – Bahamas - Canada
Further Information
References, transcripts, and additional resources are available by request.
Contact this candidate