Customer Service Sales

Jazmine Benavidez

**** * ****** ** ***** 575-***-****

**************@*****.***

AREAS OF KNOWLEDGE

• Leadership Management

• Human Resources

• Planning and Forecasting

• Business System Analysis

• Production/Operations Management

• Professional Written Skills

• Market/Data Analysis

• Budgeting

• Customer Service

EDUCATION

New Mexico State University, Las Cruces, NM

Associates: Pre-Business May 2016

BBA: Management/Human Resources. Minor in Marketing. May 2018 EXPERIENCE

Dental Plans Member Care July 2018-Current

Thomas L Cardella Associates

• Verify client information. Informs and explain procedures and proper information that has been contacted between clients and providers within the PPO and HMO network.

• Determine eligibility by comparing client information to requirements. Establishes policies to members about different insurance plans. Responsible for preparing and issuing proposed and provisional

• Work under the HIPPA law. Updates job knowledge by studying new procedures, plan descriptions and qualifications; participating in educational opportunities.

• Sales and marketing.

Client Services August 2017- May 2018

New Mexico State University

• Customer service during events held at the Pan American Center and Aggie Memorial Stadium. Duties are, lot attendant, ticket taker, usher and marketing events. Guest services is to provide guests with the best customer service possible to maintain a safe environment, create customer relations and ensure everyone enjoys the event.

• Manage agent compliance of call handling metrics to include productive time, schedule adherence, handle time and after call work.

A&A Automotive August 2017- May 2018

Front Desk Receptionist

• Schedule incoming appointments for new and existing patients.

• Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications,

• Assisted with marketing and sales. Website design, bring in new customers, establish customer relations. Presiding Judge/ Election Specialist May 2013- May 2017 City of Las Cruces

• Performed supervisory activities by directing duties and responsibilities and responsible for opening and closing voter stations and/or voting areas including computers and voting machines.

• Maintained professional work area, assigned clerks to reasonable duties, solved problems and responsible for proper document handling and transporting results back to the County Clerk's office at the end of the day.

• Greeted public, operated computer, verified voter information, printed ballots, directed public to proper person, entered data/information into computer, answered questions regarding voting information.

• Administrated general office duties like organizing files and documents and making copies and faxing documents; tallied ballots and assisted in voting procedures as needed.

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Volunteer: El Paso Animal Services Center & Animal Services Center of the Mesilla Valley. Currently looking for new ways to help the community during this pandemic. Linking with social groups on Facebook that I can offer my services to.

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