Engineer Customer Service

John Carleo

646-***-**** ****@******.*** https://www.linkedin.com/in/john-c-0311/

Summary

A forward-thinking and results-driven director of technology recognized for leading innovation for high-growth media and entertainment organizations. Repeated success in guiding global business strategy with established and emerging technologies to achieve maximum operational impact with minimum resource expenditures. Excels at launching programs related to training, management development, infrastructure development, procurement, and project management. An expert presenter, negotiator, and businessperson able to forge solid relationships with strategic partners and build consensus across multiple organizational levels.

Infrastructure Planning ERP Implementation and Optimization Vendor and Supplier Relationship Management

Contract Development/Negotiations Full Lifecycle Project Management Business-Driven Technology Organizations

Multimillion-Dollar P&L Accountability Management Development Programs

AV Industry Standards and Quality Assurance Regulatory Compliance

Technical Experience

Software: AutoCAD, Cisco, Polycom, Biamp, QSC, ClearOne, TriCaster, Crestron, Dante, MS Office, Avid, Final Cut Pro, Pro Tools, Adobe Premiere Pro, After Effects, Photoshop, Acrobat MAX, EMS, FileMaker Pro, Sound Designer, Audacity; knowledge of and practical experience with various Internet protocols (e.g., DNS, TCP/IP, DHCP, HTTP).

Hardware: NewTek, Polycom, Cisco Conference Units, PC-based machines, Mac platform machines, audio mixing consoles, video switching consoles, Miranda, Grass Valley; vast knowledge of projector hardware and firmware solutions; wide range of microphone knowledge.

Production: Video editing, electronic field production, electronic newsgathering, broadcast history, signal distribution, broadcast management.

Experience

Cerami and Associates, New York, New York

Associate Principal, Technology Strategy and Visioning, 2019-2020

Workplace technology strategy and design leader knowledgeable in the following areas: technology collaboration tools; audiovisual systems and telepresence platforms; workplace management solutions; smart office environmental controls; BYOD tools and techniques; physical security solutions; workplace architecture and construction; smart office systems; and digital signage/IPTV. Applying a user-experience design focus, and knowledge in networking solutions and their integration with building systems, provide executive-level consulting to clients through visioning, technology strategy, and solution design to develop workplaces aligned with business objectives.

Lead and develop digital workplace technology programs through all aspects of project delivery from visioning and strategy through new office AV, IT, and security design, build-out, and occupancy

Manage and grow key client relationships and assist with client presentations and business development efforts as needed

Engage clients using process review, needs assessment, risk assessment, and benchmarking

Lead clients in the development of tactical and strategic views to ensure business/technology alignment, risk mitigation, optimal future state

Collaboratively develop client business requirements, propose solutions, develop use case justifications and cost/benefit analysis along with budgets

Communicate clearly and manage client expectations throughout the project life cycle

WarnerMedia, New York, New York

Executive Director of Multi-Media and Collaboration Technology, 2017-2019

Directed all aspects of operations to ensure minimal operating costs within corporate standards for services and solutions while ensuring resources and organizational structure remained effective. Led identification and resolution of all issues impacting project delivery. Developed and maintained project forecasts, schedules, and budgets.

Managed project budget of $42,000,000 and ensured company obtained best possible pricing. Determined and minimized risk in buyout processes.

Enabled seamless flow of information and processes by anticipating conflicts in needs or priorities.

Built and implemented structure and internal processes of technology team, including definition of quality and delivery standards.

Ensured project team understood all aspects of prime contract relating to respective responsibilities as well as of prime contract checklist and organizational structure.

Guided senior management decision-making by reporting metrics and monitoring performance of technology projects and services.

Delivered technology and collaboration technology at new corporate headquarters in New York City.

NBCUniversal, New York, New York

Director of Technology, 2014-2017

Led team in technology system design, preconstruction, and project management. Coordinated development and review of scopes of work, specifications, project estimations, and designs. Developed operational and capital expense budgets, documented standards for equipment and systems, as well as managed technology spaces.

Served as SME for design of cost-effective systems in alignment with codes and contract requirements.

Maximized project financial performance by developing procurement strategies, budgets, schedules, and plans.

Established transparency in team and project activities with publication of monthly reports for all technology setup and support processes.

Updated technology in 1,500,000 square feet of global real estate in U.S., Asia, Europe, and UK.

Technology Specialist, 2012-2014

Spearheaded technology restructuring initiative, collaborating with third-party vendors in full lifecycle project management, including new office builds and conference room designs. Served as lead production engineer and technical director for live events.

Promoted client needs while collaborating with creative and technical teams to achieve objectives.

Managed technology deployments through the full lifecycle.

Viacom Media Networks, New York, New York

Senior Systems Engineer, 2010-2012 (Concurrent)

Led technical activities for all in-house live events and live stream events, such as town halls and live music productions. Managed daily technology needs and performed troubleshooting.

Earned recognition by high-level executives, including presidents of Nickelodeon and MTV, for managing technology issues and providing support to ensure customer service and reliability.

Equipped company with cutting-edge equipment while ensuring user-friendly culture.

Achieved budget goals by developing innovation solutions.

New York University, New York, New York

Senior Media Technician, 2006-2012

Managed and engineered live sound and theatrical lighting for events, coordinated setup and operation of terchnology equipment, as well as maintained all systems. Cultivated loyal client relationships, leveraging interpersonal talents and industry expertise to translate complex technical terms into language easily grasped by lay audiences.

Taught and mentored students in new and emerging technologies.

Acted as technical director during high-profile events.

Additional Experience

CNN, New York, New York, Freelance Avid Editor, Media Manager, 2001-2016.

Professional Development

Introduction to Computer Science and the Art of Programming, edX (Harvard University), 2015

Executive Education in Entertainment, Media, and Technology, NYU Stern School of Business, 2013

Certification

Crestron Digital Media Certified 4K Engineer, Crestron Technical Institute, 2012

AVIXA Certified Audio-Visual Project Manager, AVIXA, 2020

Affiliations

AV User Group, Since 2013

Audio Engineering Society, New York City Chapter, Since 2010

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