Derek Silver

Minneapolis, MN *****

adeeue@r.postjobfree.com

612-***-****

Experienced Information Technology Manager well-versed in infrastructure technology, security planning and daily operations management. Forward-thinking and strategic leader with 20+ years experience in Data Center operations . Looking for a growth-oriented position with a progressive organization, with a focus on cloud-based computing solutions. Work Experience

Operations Manager

CPA Global - Minneapolis, MN

April 2007 to October 2019

• Managed infrastructure and processes in support of our client-facing IP Portfolio management SaaS offering.

• Project manager for migration from hardware stack to VM environment, then from VM to AWS cloud.

• Management of infrastructure right-sizing, security/OS patching, and growth requirements.

• Point of contact for SOCII and ISO9001 /27001 audit activities. Second and third level support for customer incident tickets using Jira and Salesforce. First-level management of AWS cloud environment.

• SaaS patch and release management and deployment using Jenkins automation. Network Engineer

Medtronic - Minneapolis, MN

April 2006 to April 2007

Contract employee managing infrastructure components - including Cisco switching and routing, UPS lifecycle and testing management, layer 1 infrastructure duties, and general technical support for the Medtronic internal IT staff.

Network Engineer

Netco Government Services - Minneapolis, United States - Minneapolis, MN June 2003 to April 2006

• Design of LAN/BAN network for the NMCI project (worldwide Navy/Marine intranet) using the Cisco 3- layer network design model.

• Subject matter expert on routing and switching, including training duties for regional technical staff.

• Performed site-surveys and provided support for equipment installation. Data Network Consultant

AT&T Inc - Minneapolis, MN

April 2000 to November 2002

• Provided pre-sales Engineering support to the AT&T sales team for all of AT&Ts business data offers; including Frame Relay, ATM, Private Line, Internet, VPN, Dial-up services and VoIP.

• Customer support position with heavy emphasis on site meetings to craft AT&T technical solutions to meet customer requirements. Crafted solutions using interactive whiteboarding and discussions to non-technical, technical, and C-level customer audiences.

• Strong interpersonal and sales skills used daily in regular meetings with customer technical and managerial staff.

• Responsible for providing network design solutions to customers, including CPE selection, transport type, and network sizing.

• Liaison between sales organization and development teams at AT&T to help craft offers and provide field reports on product offer gaps.

Skills

• AWS Cloud Security (3 years)

• AWS Cloud Storage (3 years)

• AWS Cloud Architecture (3 years)

• Data Center Operation and Management (10+ years)

• Jira (4 years)

• Salesforce (6 years)

• Pre-Sales Technical Engineering (3 years)

• Vendor Management (10+ years)

• Apache Tomcat (10+ years)

• Routing and Switching (10+ years)

• SSO/SAML (8 years)

• ISO 9001/ISO 27001/SOC II (6 years)

• DNS (10+ years)

Certifications and Licenses

AWS Solution Architect - Associate

October 2019 to October 2022

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