Network Engineer Manager
Resume:
Derek Silver
Minneapolis, MN *****
***********@*****.***
Experienced Information Technology Manager well-versed in infrastructure technology, security planning and daily operations management. Forward-thinking and strategic leader with 20+ years experience in Data Center operations . Looking for a growth-oriented position with a progressive organization, with a focus on cloud-based computing solutions. Work Experience
Operations Manager
CPA Global - Minneapolis, MN
April 2007 to October 2019
• Managed infrastructure and processes in support of our client-facing IP Portfolio management SaaS offering.
• Project manager for migration from hardware stack to VM environment, then from VM to AWS cloud.
• Management of infrastructure right-sizing, security/OS patching, and growth requirements.
• Point of contact for SOCII and ISO9001 /27001 audit activities. Second and third level support for customer incident tickets using Jira and Salesforce. First-level management of AWS cloud environment.
• SaaS patch and release management and deployment using Jenkins automation. Network Engineer
Medtronic - Minneapolis, MN
April 2006 to April 2007
Contract employee managing infrastructure components - including Cisco switching and routing, UPS lifecycle and testing management, layer 1 infrastructure duties, and general technical support for the Medtronic internal IT staff.
Network Engineer
Netco Government Services - Minneapolis, United States - Minneapolis, MN June 2003 to April 2006
• Design of LAN/BAN network for the NMCI project (worldwide Navy/Marine intranet) using the Cisco 3- layer network design model.
• Subject matter expert on routing and switching, including training duties for regional technical staff.
• Performed site-surveys and provided support for equipment installation. Data Network Consultant
AT&T Inc - Minneapolis, MN
April 2000 to November 2002
• Provided pre-sales Engineering support to the AT&T sales team for all of AT&Ts business data offers; including Frame Relay, ATM, Private Line, Internet, VPN, Dial-up services and VoIP.
• Customer support position with heavy emphasis on site meetings to craft AT&T technical solutions to meet customer requirements. Crafted solutions using interactive whiteboarding and discussions to non-technical, technical, and C-level customer audiences.
• Strong interpersonal and sales skills used daily in regular meetings with customer technical and managerial staff.
• Responsible for providing network design solutions to customers, including CPE selection, transport type, and network sizing.
• Liaison between sales organization and development teams at AT&T to help craft offers and provide field reports on product offer gaps.
Skills
• AWS Cloud Security (3 years)
• AWS Cloud Storage (3 years)
• AWS Cloud Architecture (3 years)
• Data Center Operation and Management (10+ years)
• Jira (4 years)
• Salesforce (6 years)
• Pre-Sales Technical Engineering (3 years)
• Vendor Management (10+ years)
• Apache Tomcat (10+ years)
• Routing and Switching (10+ years)
• SSO/SAML (8 years)
• ISO 9001/ISO 27001/SOC II (6 years)
• DNS (10+ years)
Certifications and Licenses
AWS Solution Architect - Associate
October 2019 to October 2022
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