Operations Manager
Resume:
MICHAEL BERK
OPERATIONS MANAGER
Extensive experience ensuring all operations are carried on in an appropriate, cost-effective way. Strong capabilities in improving operational systems, processes, and best practices. Formulates profitable strategy, improving performance, procuring material and resources and securing compliance. EXPERIENCE
OPERATIONS MANAGER, OYO ROOMS, NY, NY
FEBRUARY 2019-PRESENT
Monitor, analyze, and improve the efficiency of local hotels in the OYO network. Lead the end to end property on-boarding process on our OTA platform. Manage overall recruitment, training and development towards building a team.
• Drove brand promotion and ensure OYO presence and visibility in each signed property.
FACILITY OPERATIONS MANAGER, NFL EXPERIENCE,
NY, NY JUNE 2018- DECEMBER 2018 (CLOSED)
Managed onsite operations, facilities/janitorial and security contracted staff, including janitorial/maintenance projects and programs. Executed daily security and facilities directives. Resolved visitor and employee issues. Managed inventory, scheduled deliveries and developed and managed vendor relations.
• Developed and updated department policies and procedures handbook including opening and closing procedures, closure protocols, and refresher training classes.
• Acted as onsite operations liaison for special requests including, but not limited to, special events, public events, marketing promotions, and sponsorship.
SR. OPERATIONS SPECIALIST, JUST ENERGY GROUP,
SUFFERN, NY JANUARY 2016- MARCH 2018 (CLOSED)
Analyze KPIs, operations performance, review statistics, discuss targets met and not met and suggested ways of improving targets. Built and uploaded templates in SharePoint site.
• Map process activities to desired outcomes to rectify operational inefficiencies.
• Created training material and process documents for training sessions and programs.
• Lead all departments mainlining a project rebranding the East logo into one main logo.
• Led project mainlining and updating communications being sent out to customers in East Region.
CONTACT
*********@*****.***
www.linkedin.com/in/bmfmb1985
7612 Grand Central Parkway
Forest Hills, New York 11375
EDUCATION
BACHELOR OF SCIENCE
BUSINESS
ADMINISTRATION
w/ Finance Concentration
MARIST COLLEGE,
POUGHKEEPSIE NEW YORK
MAY 17, 2008
AREAS OF EXPERTISE
Process improvement • Multi tasks well
• Data Analysis • Operational
assessments • POS/HMS systems •
Trainer & Leader • Strong interpersonal
& communication • MS Office Suite •
Collaborative • Problem Solving •
Detailed & Poised • Excellent
Organization
AFFILIATIONS
Emerging Leaders Program
National Society of
Leadership & Success
Michael Berk
Operations Manager
2
SR. OPERATIONS COORDINATOR, PAUL STUART, INC.,
NY, NY APRIL 2014- JANUARY 2016
Managed daily operations, loss prevention, e-commerce, credit services, website functionality, and maintenance departments. Oversaw web orders fulfillment, complaints, customer service issues.
• Streamlined processes in shipping and receiving ensuring a more accurate and efficient production line.
• Managed the Accounts Payable Team which included running background checks, obtaining credit reports, creating payment plans, managing and placing collections accounts.
• Web orders and fulfillment, complaints, customer service issues. Project lead opening a store and training staff on new POS system. OPERATIONS MANAGER, FRETTE NORTH AMERICA,
INC., CENTRAL VALLEY, NY OCTOBER 2010- APRIL 2014
Managed daily operations in a luxury retail store grossing over $2.5m annual revenue. Reviewed sales performance reports to measure the store’s productivity. Monitored all activities directly related to production.
• Directed weekly conference calls with surrounding districts to unify all in-store support teams
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