Customer Service Sales
Resume:
Skills
Anna Close
Customer Service/ Cashier
Marble Falls, TX, 78654
*****.****@*****.***
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking cashier bringing 3 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Excellent written and oral communication
Customer Relations
Telephone etiquette
Retail store support
Service standard compliance
Training development aptitude
Credit card processing
Shipping procedures understanding
Multi-line phone talent
Order fulfillment
Complaint resolution
Good listening skills
Money handling abilities
Administrative support
Work History
Education
Accomplishments
2017-03 - 2019-10 Customer Service Representative
Lowe's, Marble Falls, TX
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Assisted customers with locating and choosing merchandise in any store department.
Answered questions about store policies and concerns to support positive customer experiences.
Worked closely with department managers to solve problems and handle customer concerns.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Mentored new team members on POS system operation, customer service strategies and sales goals.
Educated customers on promotions to enhance sales. Checked prices for customers and processed items sold by scanning barcodes. 2009-08 - 2013-06 High School Diploma
Marble Falls High School - Marble Falls, TX
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience Hobbies
for all rest.
I enjoy gardening, art, reading and being a highly detailed orientated individual. Activities I like is swimming, baking, and developing more skills quickly from being a fast learner. I am an over achiever and want to go above and beyond my expectations for detail. I love team support and being part of a group who lifts each other to reach our goals.
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