Customer Service Sales

MYRZAIYM AIDARALIEVA

CONTACT INFORMATION:

Mobile: +974-****-****

Email: ***********.*.*@****.**

PERSONAL DATA:

Nationality: Kyrgyzstan

DOB: 02 March, 1995

Marital Status: Married

PROFESSIONAL SUMMARY

Accomplished, results-driven, efficient and effective Customer Service, Banking and Sales Professional who uses a diverse skill set to bring people together. Possesses an effective, positive, and flexible style with the willingness to work beyond the call of duty. Recognized as a leader with an exceptional ability to manage multiple responsibilities simultaneously, proactively resolve issues and produce results by leveraging internal and external resources. Proven record of working and communicating with staff, peers, clients (customers) and executive management. Recognized for the ability to work autonomously as well as collaboratively in a dynamic and fast changing environment while maintaining the highest level of professionalism and ethics. With a strong history of driving dynamic sales, managing client relationships, administration and substantially increasing revenues, I stand to significantly contribute to your objectives in this position. CORE COMPETENCIES

• Presentation Skills & Prospecting Skills;

• Transaction Processes & Cash Handling;

• Banking Operations;

• Administration & Coordination;

• Sales Management Mindset;

• Client relationships & Quality Focus;

• Quality Management Skills;

• Motivation for Sales & Meeting Sales Goals;

• Customer Focus & Customer Service;

• Problem Solving & Results Driven;

• Management Proficiency;

• Training & Supervision / Team Management.

PROFESSIONAL EXPERIENCE

[May, 2015 – TILL PRESENT] – “KAREN MILLEN” RETAIL STORE (EVER FASHION LUXURY GROUP), Doha – Qatar. Position: Sales Associate -cum- Stylist

• Provided an exceptional customer service experience by exceeding their expectations, demonstrated an excellent knowledge of the products;

• Drove and exceeded individual KPI goals and ensured the highest level of Customer Service and quality of sales;

• Maintained an active, accurate, neat and organized client book, contacted clients regularly and provided appropriate follow-ups on all sales or client requests;

• Discussed with clients and gave advice on general trends in the fashion world and developments in the luxury market, showed passion for fashion and luxury products;

• Worked as a team player and partner with fellow colleagues, fostered open and constructive communication in order to ensure a consistent exceptional experience and contributed to a positive working environment;

• Maintained security standards within the shop to ensure safety of customers, colleagues and merchandise;

• Contributed to upholding the visual display of all products in accordance with company visual standards;

• Adhered to “Karen Millen” Image standards and guidelines;

• Followed all the company policies and procedures. ADDITIONAL EXPERIENCE

[2013 – 2014] – BISHKEK ROOFING CONSTRACTION COMPANY), Bishkek – Kyrgyzstan. Position: Casher’s Assistant

• Prepared monthly closing and cost accounting reports;

• Compiled and analyzed financial information in order to prepare entries to accounts, such as general Ledger accounts and document business transactions;

• Monitored and reviewed accounting and related system reports for accuracy and completeness;

• Prepared and reviewed budget, revenue, expense, payroll entries, invoices, and other Accounting documents;

• Explained billing invoices and accounting policies to staff, vendors and clients;

• Resolved accounting discrepancies;

• Recommended, developed and maintained financial data bases, computer software systems and manual filing systems;

• Prepared vouchers and cheques for approved expenditures;

• Handled all the cash transactions. Prepared cash cheques, organized for transit and ensured safe custody of funds;

• Checked daily cash accounts;

• Carried out banking and monitored bank balances;

• Safeguarded and maintained cash office records, updated registers and value documents in line with Company guidelines;

• Effected payment of approved payments to staff and third parties;

• Maintained monthly, weekly and daily report of transactions. EDUCATION

• [2013 – 2017] – KYRGYZ RUSSIAN ACADEMY OF EDUCATION, Bishkek – Kyrgyzstan; Qualification: Bachelor’s Degree in Accounting.

• [2012 – 2013] – KYRGYZ RUSSIAN ACADEMY OF EDUCATION – THE COLLEGE, Bishkek – Kyrgyzstan. LANGUAGES

• Russian – Native; • Kyrgyz – Native; • English – Fluent. SKILLS

• Excellent verbal and written communication skills that include the ability to write effective business memos and correspondence;

• Excellent knowledge of Banking Operations, Customer Service and Sales;

• Ability to effectively manage professional staff, develop good relationships with a wide range of people and build a collaborative work environment;

• Ability to solve problems in a strategic and tactical manner and use good judgment in making decisions;

• Ability to work independently, use self-initiated follow-up to meet deadlines and proven ability to successfully manage multiple projects concurrently;

• Well-organized, self-motivated, goal-oriented and flexible;

• Excellent skills in customer relations, customer service and vendor management;

• Proven ability to inspire confidence, motivate, persuade and negotiate effectively;

• Excellent skills in Microsoft Office programs and Internet Surfing;

• Flexible when it comes to diverse time and schedule changes and able to work under pressure;

• Able to work flexible schedules including evenings, weekends and holidays etc.

Contact this candidate