Paralegal, Managerial and Risk Management

Continued…

KERI O’MALLEY

469-***-**** ****.*******@*******.***

Versatile and organized with experience in both the legal field and compliance with a focus in risk management. Able to ensure smooth business operations at both large and small law firms. Key strengths in management, communication and leadership, produce quality work and guide effective decision-making. Hard-working and detail-oriented, experienced at managing teams and projects to ensure quality and timely results. Utilizes strong written and verbal communication skills to maintain good working relationships and in handling sensitive personnel matters.

Client Relations

Project Management

Foreclosures and Collections

Customer Service

Risk Analysis & Investigation

Team Leader

Quality Control/Assurance

LexisNexis/FileNet/Texas E-File

Deadline Driven

Salesforce

EDUCATION AND CREDENTIALS

Bachelor of Science, Business Administration

Collin College (in process)

PROFESSIONAL EXPERIENCE

GIACT SYSTEMS INC. 2019-2020

SENIOR CREDENTIALING SPECIALIST

As a Senior Credentialing Specialist primary responsibilities focus on authentication for potential and current clients based on KYC compliance due diligence requirements. Specializing in risk management services with a focus on identity and authentication of customers for payment processing.

• Oversee two credentialing specialists, providing both training and guidance throughout the credentialing process.

• Point of contact for credentialing department, providing necessary information ranging from status updates to documentation requests.

• Conduct final review of completed research to either approve or decline potential clients as well as conducting final review of current clients’ annual compliance assessments. Provide approval or rejection/termination recommendations to VP of credentialing based upon results of review.

• Research all red flags found during initial credentialing process and determine the validity of each incident found, including legal cases, data breaches and OFAC reports. ENCORE ENTERPRISES INC. 2017-2019

INVESTOR RELATIONS LEAD

As an Investor Relations Lead, primary responsibilities include overseeing the complete investment process from onboarding to escrow release. Managing communication between corporate management and its investors. Processing and releasing documentation, handling inquiries and meetings, providing feedback to management, and crisis management.

Point of contact for current and potential investors. Provide guidance and training on company investment platform to investors. Handle all inquiries ranging from how to complete application paperwork to distribution and tax documentation.

KERI O’MALLEY Page 2

Subject Matter Expert (SME); Point of contact for investor relations associates. Drafted process and procedures for the position of Investor Relations Associate. Oversee and consult for associates needing guidance, documentation reviews and escalations.

Broker-Dealer liaison for the investor on-boarding process. Review application paperwork and work with broker-dealer, sales representatives and investors on ensuring the application process is successful.

Compile quarterly investment data from all sectors and complete full assessment reports. Coordinate Board of Directors’ approval and submit reports to the company’s investment community.

Legal Liaison for corporate counsel. Draft legal documents pertaining to investor interests, assist in the creation of offering materials and maintain communications with broker-dealer during legal approval processes. NTT DATA CONSULTING, INC. 2016-2017

BC PROJECT PROGRAM MANAGEMENT CONSULTANT

As a Relationship Manager Liaison responsibilities include conducting extensive research utilizing internal systems of record and external sources in order to deliver a complete Anti-Money Laundering/Bank Securities Act risk assessment for client. Able to understand and apply frequent changes to processes, policies, and requirements, as well as to gather, analyze, and deliver information in a clear and concise manner. Work closely with team members to ensure the accuracy of the information provided so the client receives the best quality end product. BSA/AML/OFAC experience utilizing analytical, verbal and written communication skills with the ability to interpret regulatory requirements prudently. AML compliance requires the risk assessment of products, services and customers by way of understanding and assessing the company’s products, services, customers, entities, and geographic locations, to contend with potential money laundering and other financial and legal risks associated with company activities.

Subject Matter Expert (SME); Point of contact for writers needing consultations and or guidance, document reviews and escalations. Train and provide guidance to incoming writers, individually and group training.

Point of contact for Team and Site Leads on guidance updates and procedures. Organize and lead meetings and training sessions for team leads and writers, including out of state staff, on continuing guidance and procedures for the Corporate Trust Services Line of Business.

Assist in conducting extensive document reviews and writer assessments for training team. Also serve as a sounding board for training team when escalations, roadblocks or questions arise pertaining to the relationship memo writing process.

Conduct evaluations of returned reports and the validity of the assessments for both Corporate Trust Services and Equipment Finance lines of business.

CHARLES W. SPENCER & ASSOCIATES, PLLC, Dallas, TX 2008 - 2016 Paralegal, 2008–2016

As a paralegal researched online records, created, managed and maintained case files, drafted and filed court filings, and attended hearings with, and on behalf of, Mr. Spencer. Drafted Legal Demands, Liens and various foreclosure notifications and filed liens and foreclosure documents with the county and district courts.

Served as client liaison, developing working relationships with clients, providing any needed information and advice in regard to collection accounts, foreclosures and general HOA law.

Handled all incoming communications, including but not limited to, negotiating payment plans and dispute resolution.

Managed all active cases from start to completion, including all court communications/scheduling and maintaining both the court and Mr. Spencer’s calendars.

Provided invaluable support in representing Mr. Spencer and/or clients in hearings by serving as a sounding board, providing case details and organizing materials.

Facilitated foreclosure auctions as trustee for clients, representing the clients in a professional and precise manner and developing relationships with buyers to increase the probability of a sale. Department Manager, 2009–2016

Maintain broad responsibility in law firm, managing the HOA collections department and assisting in general office management. Manage a team of eight, including hiring, training, task assignments, and handling sensitive personnel matters, as well as overseeing staff in drafting collection notifications and foreclosure paperwork. Provide superior customer service in advising clients on various collection/foreclosure questions and their legal options, and providing status updates on all collection accounts. Receive referred accounts and handle incoming requests from collection accounts to set up repayment plans. Handle disputes and verifications.

Ensured efficient collections operations and timely follow up by creating and maintaining an account filing system and record keeping database that tracked the deadlines and changes.

Assisted in developing fundamental policies and procedures for structure of company. When taking over current position I reevaluated and restructured procedures, creating a more efficient and functional working environment.

Assisted in establishing the collections department. Created and maintained office procedures; set up collections files and referral documentation; and maintained incoming payment log.

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