Assistant Director of Business and Compliance

AUSTIN HOPCIA

BUSINESS CONSULTANT / ANALYST

*********@*****.*** 716-***-****

linkedin.com/in/austinhopcia Charleston, SC

PROFILE

Driven and creative business consultant with outstanding educational foundation and emerging experience driving operational excellence in fast-paced, high-pressure environments. Highly adept at cultivating strong working relationships while leading and collaborating cross-functionally to achieve corporate goals. Proven ability to consistently meet and exceed expectations in efficiencies, sales, and customer service.

AREAS OF EXPERTISE

Process Improvements

Leadership & Development

Project Management

Creative Problem Solving

Analytical / Critical Thinking

Organizational Structure

Revenue Generation

EDUCATION

Master of Business Administration, 2020

The Citadel, Charleston, SC

Bachelor of Science, Double Major:

Business Administration / Hospitality & Tourism Management, 2018

College of Charleston, Charleston, SC

Honors: Hospitality Merit Award

CEO for Capstone Courses, The Citadel & College of Charleston – Developed 80-page Business Plan.

TECHNICAL SKILLS

QuantumXL ExcelOM

MCSim Data Analytics

Microsoft Office CRM Systems

ERP Systems Financial Modeling

Cloud Computing Lean Six Sigma

PROFESSIONAL EXPERIENCE

The Citadel, Charleston, SC 5/2017 to Present

Assistant Director of Business and Compliance (5/2019 to Present)

Employ Ellucian Banner ERP System to analyze and manage data, including verifying NCAA compliance for 360+ student-athletes. Demonstrate exceptional interpersonal and communication skills cross-functionally collaborating on various projects to expand knowledge and expertise.

Achieved organizational and budget control objectives to improve structure and financial stance of department.

Implement process improvements to increase efficiencies campus-wide utilizing Excel and Cloud Computing.

Facilitate over $50K in purchases, creating purchase orders and requisitions.

Director of Outbound Sales (6/2018 to 5/2019)

Collaborated with Marketing on strategic promotions and advertising campaigns reaching customer base of 25K. Compiled and analyzed data to align multiple pricing structures with departmental finance goals.

Drove annual sales team revenue to a record $1.1M.

Exceeded annual first year sales objective.

oGoal: $200K, Actual: $266K

Implemented Salesforce and OvationTix to enhance customer communications.

Maintain consistent membership growth.

Sales Associate / Intern (5/2017 to 6/2018)

Supervised, coached, and mentored fall internship team in support of sales operations, generating weekly sales reports and brainstorming ideas to drive sales.

Promoted from Intern to Sales Associate while in school after demonstrating exceptional ability to manage complex projects immediately upon hire.

The Vendue, Charleston, SC 6/2016 to 5/2017

Front Desk Agent

Delivered friendly and reliable service to guests in fast-paced, high-energy environment to create the optimal customer experience. Coordinate with multi-departmental teams to ensure quality service at all times, efficiently resolving customer issues and concerns with a constant focus on customer service and long-term retention.

Consistently met and exceeded monthly sales goals, leading all agents in sales commissions.

CURRICULAR / EXTRA-CURRICULAR ACHIEVEMENTS

The Honor Society of Phi Kappa Phi, Member of the nation’s most prestigious all-discipline honor society.

Beta Gamma Sigma – The International Business Honor Society

Vice President, Hospitality and Tourism Club, College of Charleston

Doubled participation from 15+ members to 30+ throughout tenure. Increased funding to expand club activities.

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