BERT ISENBLETTER

**** ****** *****

Marietta, GA 30062

Cell 678-***-****

Email adeerj@r.postjobfree.com

Professional Summary

Successful Fixed Operation Director with a history of building and managing all size operations from start up to very large. Proven leadership skills with an excellent understanding of reading and analyzing financial statements. Proficient at identifying opportunities and effectively implementing processes and programs to increase, profitability and customer satisfaction.

Skills, Training

Effective Leader Conflict Resolution

Customer Service Staff Training/Development

Multiple DMS System Experience Financial Statement Skills

Including UCS, Reynolds & Reynolds, ATCON Training

Dealer Built, Dealer Track, ACS Crestcom Management Training

Microsoft Word Document

Accomplishments

President Atlanta Mopar Parts and Service Managers Guild

Member of ATCON training development team

Advisor Chattahooche Technical School

Work History

Parts and Service Director, 8/2019 to 3/2020

Matthews Kia- Cartersville, Georgia

Responsible for managing the Parts and Service Departments

Service Director, 11/2018 – 07/2019

Newnan Peachtree CDJR – Newnan, Georgia

Managing the parts and Service operations to ensure profitability and improve CSI scores. Increased productivity and CSI scores. Instrumental in obtaining a warranty labor resulting in a 15 percent gross profit increase for all warranty, road ready and transportation claims.

Service Director 07/2017 - 11/2018

Baranco Automotive – Morrow, Georgia

Created business plan and implemented it for the Parts and Service departments in association with a used car operation.

Owner Operator, 09/2016 – 07/2017

Darbi Chemicals – Marietta, Georgia

Owner and operator of company. Took from start up to profitable operation before turning it over to an employee and accepting a position back into the retail market.

Fixed Operations Director 12/2011 - 09/2016

Landmark CDJR – Morrow Georgia

Responsible for managing multiple Fixed Operations. Expanded operations and increased productivity while increasing customer satisfaction scores.

Service Manager 03/2008 – 11/2011

Ed Voyles CDJR, Marietta, Georgia

Significantly increased Service and Parts Departments resulting in becoming the first Georgia operation to obtain the status of the largest in the CDJR Southeast Business Center while maintaining superior customer satisfaction scores.

Fixed Operations Director, 01/2005 -03/2008

Stone Mountain CDJR – Stone Mountain Georgia

Responsible for managing the Body Shop, Parts and Service Departments to insure profitability and exceptional customer satisfaction scores. Over doubled the total gross profit for these departments and from a position of being one of the worst performing customer satisfaction operations to a top performer in the zone.

Fixed Operations Director 10/1982 – 11/2004

Ed Voyles Chrysler, Mitsubishi, Alfa Romeo

Joined the organization in this new store. Tasked with being responsible for the startup and success of the Body Shop, Parts and Service Departments. Succeeded in growing this operation into one of the largest Fixed Operations for Chrysler in the country while becoming a perennial recipient of the manufacturer’s customer satisfaction “FIVE STAR” award.

Education

High School Diploma

Sprayberry High School – Marietta, Georgia

References upon request

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