Service Customer
Resume:
BERT ISENBLETTER
Marietta, GA 30062
Cell 678-***-****
Email ********@***.***
Professional Summary
Successful Fixed Operation Director with a history of building and managing all size operations from start up to very large. Proven leadership skills with an excellent understanding of reading and analyzing financial statements. Proficient at identifying opportunities and effectively implementing processes and programs to increase, profitability and customer satisfaction.
Skills, Training
Effective Leader Conflict Resolution
Customer Service Staff Training/Development
Multiple DMS System Experience Financial Statement Skills
Including UCS, Reynolds & Reynolds, ATCON Training
Dealer Built, Dealer Track, ACS Crestcom Management Training
Microsoft Word Document
Accomplishments
President Atlanta Mopar Parts and Service Managers Guild
Member of ATCON training development team
Advisor Chattahooche Technical School
Work History
Parts and Service Director, 8/2019 to 3/2020
Matthews Kia- Cartersville, Georgia
Responsible for managing the Parts and Service Departments
Service Director, 11/2018 – 07/2019
Newnan Peachtree CDJR – Newnan, Georgia
Managing the parts and Service operations to ensure profitability and improve CSI scores. Increased productivity and CSI scores. Instrumental in obtaining a warranty labor resulting in a 15 percent gross profit increase for all warranty, road ready and transportation claims.
Service Director 07/2017 - 11/2018
Baranco Automotive – Morrow, Georgia
Created business plan and implemented it for the Parts and Service departments in association with a used car operation.
Owner Operator, 09/2016 – 07/2017
Darbi Chemicals – Marietta, Georgia
Owner and operator of company. Took from start up to profitable operation before turning it over to an employee and accepting a position back into the retail market.
Fixed Operations Director 12/2011 - 09/2016
Landmark CDJR – Morrow Georgia
Responsible for managing multiple Fixed Operations. Expanded operations and increased productivity while increasing customer satisfaction scores.
Service Manager 03/2008 – 11/2011
Ed Voyles CDJR, Marietta, Georgia
Significantly increased Service and Parts Departments resulting in becoming the first Georgia operation to obtain the status of the largest in the CDJR Southeast Business Center while maintaining superior customer satisfaction scores.
Fixed Operations Director, 01/2005 -03/2008
Stone Mountain CDJR – Stone Mountain Georgia
Responsible for managing the Body Shop, Parts and Service Departments to insure profitability and exceptional customer satisfaction scores. Over doubled the total gross profit for these departments and from a position of being one of the worst performing customer satisfaction operations to a top performer in the zone.
Fixed Operations Director 10/1982 – 11/2004
Ed Voyles Chrysler, Mitsubishi, Alfa Romeo
Joined the organization in this new store. Tasked with being responsible for the startup and success of the Body Shop, Parts and Service Departments. Succeeded in growing this operation into one of the largest Fixed Operations for Chrysler in the country while becoming a perennial recipient of the manufacturer’s customer satisfaction “FIVE STAR” award.
Education
High School Diploma
Sprayberry High School – Marietta, Georgia
References upon request
Contact this candidate