ALISTER D’SOUZA

: +971-*********

: adeer8@r.postjobfree.com

CAREER ASPIRATION

To work in a challenging and healthy work environment, where I can apply and enhance my skills and knowledge to serve the firm to the best of my efforts.

STRENGTHS

Effective Communicator

Approachable

Resourceful

Organized

Quick Learner

Team Player

SKILLS

MS OFFICE

Excellent time management

Retail Package: SAP

Proactive

PROFESSIONAL EXPERIENCE

KOTON (AL YASRA FASHIONS) DUBAI MALL- Office Administrator/ sales Associate – OCT 2019 -Till date

Updating files, Daily, Weekly and Monthly basis.

Preparing daily sales reconciliation and send to finance dept.

Maintain attendance for all employee (sick leave, loss of pay, annual leave).

Preparing weekly scheduling of all staff and daily deployment.

Maintaining stationeries, preparing petty cash statements.

Filing of all documents coming In and Out in the store.

Confirming of stocks in Microsoft Dynamics.

Additionally, having knowledge in SAP.

KOTON (Landmark Group) DUBAI MALL - Office Administrator/ sales Associate – JUNE 2015 - OCT 2019

Key Roles:

Updates files, Daily, Weekly and Monthly basis.

Preparing daily sales reconciliation and send to finance dept.

Maintain attendance for all employee (sick leave, loss of pay, annual leave).

Preparing weekly scheduling of all staff and daily deployment.

Prepare order of stationery.

Preparing petty cash statement.

Filing of all documents coming In and Out in the store.

Checking of delivery details in SIM (Store Inventory Management).

File copies of orders received, or post orders on records.

Train new staff in basic operations and procédures in administrative aspect.

To process inquiries by phone, fax, email.

Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Provide support to the Store Manager and Asst. Store Manager.

WNS – FLIPCART (BPO) NAVI MUMBAI, THANE

POSITION: BACK END PROCESSING

From August 2014 – January 2015

Key Roles:

Process Customer Service for all telephone calls, inquiry and Customer interactions.

Reforming all teams performance on operational Metrics

Handling Escalation calls of Customers and confirming Customer Satisfaction, track & ensure closure of complaints.

Constantly monitor & review performance metrics for achievement of objective

Effectively manage Contact Centre operations for constant performance achievements.

Contributing as a revenue Generator for the given project.

Update knowledge of all product training needs of agents

EDUCATIONAL QUALIFICATION

INSTITUTE

AFFILIATION

EXAMINATION

YEAR

St. Xavier’s College, Goa India

Goa University

Bachelor in Computer Application

2014

St. Francis Xavier’s Higher Secondary

School, Goa India

Goa Board

H.S.S.C

2011

Holy Cross High School, Goa India

Goa Board

S.S.C

2009

ADDITIONAL QUALIFICATIONS

Certified Fire Marshal, Web Designing and Photoshop, Cyber Security and Cloud Computing

PERSONAL DETAILS

Nationality

Indian

Date of Birth

March 5, 1993

Gender

Male

Civil Status

Single

Linguistic Proficiency

English, Hindi & Konkani

Hobbies / Interests

Playing football, Handball, Hockey, fishing, and listening to music

Passport Details

Passport No.: L4846087

Valid UAE Driving license

AUTOMATIC valid until 2026

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