Administrative Assistant /Customer Service

JELILAT BANJOKO

*-* ** ****** ***, Markham, L*R *E8, Ontario +1-416-***-****

*******.*******@*****.***

OBJECTIVE

Currently seeking a career-enhancing opportunity as Senior Administrative Assistant where I can apply my skills and experiences to make positive impact

PROFESSIONAL HIGHLIGHTS

A self-motivated individual with exceptional organizational skills acquired from over five years of extensive legal, office administration/ support and customer service experience. Adept with sound proficiency in legal research, drafting of documents and correspondence. Great team player with strong interpersonal skills. Capable of establishing and maintaining relationship with clients/customers by providing appropriate and effective advice/service to them. Able to multitask while meeting up with requirements and deadlines.

SKILLS

Good command of oral and written communication skills

Ability to work Independently and collaborate with team members

Analytical and Problem-solving skills

Proficiency in Microsoft Office Suite (Ms Word, Spreadsheet, PowerPoint, Internet)

Billing and Invoicing

Good relationship management and customer services skills

EDUCATION

IMMIGRATION CONSULTANT DIPLOMA 2019 CDI COLLEGE, NORTH YORK, ON

Graduated with Honours at Top 5% of the class

BACHELOR OF LAW (LLB) DEGREE 2010 LAGOS STATE UNIVERSITY

Evaluated as equivalent to a first professional university degree in Canada by International Qualifications Assessment Services (IQAS)

WORK EXPERIENCE

LEGAL ASSISTANT BRENDA LEE PROFESSIONAL CORPORATION, MARKHAM, ONTARIO 2019

Ensured all pre-daily work is conducted prior to each day’s transactions, such as the preparation of client’s’ files, lawyers’ court, and client schedules as well as daily calendars, and client meetings

Coordinated and managed client interviews and evaluated client’s information to determine client eligibility, while maintaining order and decorum during meeting with clients

Collected and arranged client data and documents for application submission while maintaining confidentiality and ensured that clients’ files and data were documented as per legislated requirement and Rules of Procedure

Oversaw all aspects of Visa and Immigration Process ensuring that the process runs smoothly

Managed and coordinated all activities related to our client’s applications for the sponsorship of family members, as well as other immigration application proceedings

Carried out detailed checks on all court documents to be filed, for accuracy and completion in accordance with the rules of court and exercised delegated signing authority on behalf of the firm’s licensed practitioners

Transcribed multiple dictations into letters or legal opinions

Excellently drafted and painstakingly reviewed legal documents including immigration forms, submission letters, affidavits, application for judicial review and letters of support

Maintained an up to date knowledge of the existing laws and policies regarding legal issues affecting new and existing clients

Updated essential documents, tracked expiration and renewal dates of various permit and other legal documents

Communicated daily with federal agencies, court officials and opposing counsel to manage client’s cases

OFFICE ASSISTANT (VOLUNTEER) TOPMARKE ATTORNEYS LLP, BRAMPTON, ONTARIO DEC 2019

Ensured all filing processes regarding clients were done in accordance to legislative requirements

Oversaw the storage and disposal of extremely sensitive and confidential documents

Reviewed closed case files to ensure all documents are arranged in chronological order

Organized and maintained a computer and manual filing system for easy retrieval of client’s information

Performed accurate and timely data entry of all client information in the required confidential manner

LEGAL ASSOCIATE DOTUN ADETUNJI & CO 2017 – 2019

Received and electronically recorded documents such as claims, applications, motions regarding clients’ matters and applications and promptly notified clients as required, in accordance with the applicable procedural laws

Conducted legal due diligence for several clients including corporations and financial institution

Extensively researched over five legal precedents and gathered evidence on Corporate and Commercial issues, Probate and Estate management

Conducted over twenty beneficiary interviews, client interviews, tenant interviews, contractor interviews and took records of meetings to update beneficiaries and clients on the status of their issues and Estates

Proper management of files and estates of the deceased by inspecting, coordinating the repair of properties, and leasing same to generate income for estates the firm managed, providing inspection and action reports to group Supervisors, and drafted multiple legal documents

Performed administrative duties, including answering calls, office management, billing/invoicing, customer care, account management, database administration, scheduling travels, and accommodation, coordinating meetings, conferences, and seminar programs

Assisted three senior associates with their daily schedules, preparing for trials and court proceedings by identifying appropriate laws, judicial decisions, preparing exhibits and exhibit lists

Efficiently produced, scanned, and copied a wide range of correspondence, documents, and other printed materials in preparation for court proceedings and meetings

Negotiated amicable resolutions of over twenty-five issues through frequent use of mediation, negotiation, and conciliation to allay the fears of parties and beneficiaries of the estate.

CUSTOMER SERVICE REPRESENTATIVE/ MUTMAL COMMUNICATION/ NOV 2012 – DEC 2014

Handle over 90 calls daily, with duties including setting up new accounts for customers, retrieving customer data, explaining the differences in products, identifying customer needs, and cancelling services

Greeted customers warmly and ascertained problem or reason for coming/calling to address their inquiries clearly and precisely in a professional manner

Obtained and verified information by phone and online, using professional and courteous phone techniques

Maintained strict confidentiality in organizing customer information and account data for business planning and customer service purpose

Handled, researched, and resolve both in-person and phone inquiries/requests from customers using the computer system and internet

Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership

Answered general questions and offered service to customers in a professional and courteous manner with 100% first call resolution and customer retention focus

Received and processed payments, assisted with placement of orders, refunds or exchanges, and reconcile payments with transactions through spreadsheet

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