Staci D. Andrews

832-***-****

adeeom@r.postjobfree.com

Work Experience

UnitedHealth Group Houston, TX

Certified Peer Support Specialist May 2017-Current

-Assist families and members with defining their SMART recovery goals, building healthy coping toolboxes as well as planning advanced directives/plans

- Developing creative art and play recovery activities for Star Kids members as well as their families/Caregivers

- Establish and maintain strong collaborative relationships with existing member and Family organizations, encouraging members of those organizations become actively involved with Optum/Health Plan activities

- Facilitate and organize trainings for non-Behavioral health UHG employees; contract trainer for ViaHope non-profit

-Regularly staff with clinician team members: Behavioral Health Advocates, Service Coordinators and Psychiatrists

-Assist in piloting PRAISE program within Texas Medicaid plan involving intensive consumer treatment

-Lead Seeking Safety support groups to encourage recovery for PTSD & substance use in community

- Texas Star Plus May 2017-May 2018; Texas Star Kids May 2018-Current Claims Examiner October 2015-May 2017

-Process and pay behavioral health claims (CSP Facets, Community & State Behavioral Health)

-Exceed accuracy and procedural deadlines and numeric goals

-Train new hires in newly contracted plan as well as monitor progress and provide feedback/coaching

-Participated in implementing NY contract – building code and denials in CSP Facets Provider Resolution Specialist September 2014-October 2015

-Provide excellent customer service to Providers and Provider Representatives

-Benefit and Eligibility information - Community & State, MMP, multiple states

-Relay claim and contracting specifics to providers and authorized parties

-Team Lead for provider call backs, call quality review and coaching opportunities Lush Cosmetics Houston, TX

Floor Leader March 2014-August 2014

-Lead and develop Sales Associates on the floor and in one-on-one coaching sessions

-Create and implement new procedures and product trainings

-Assist in hiring decisions and new employee paperwork Five Star Merchant Services Houston, TX

Executive Assistant October 2011-February 2013

-President’s right hand in all company contracting, administrative projects, dictation, website building and sales pr ogram implementation

- Worked directly with the management team for all clerical and administrative needs

-Supported 20 agents and 10 salaried sales representatives with paperwork, contracts, product and service questio ns and general inquiries

Trellis, Spa at the Houstonian Houston, TX

Guest Services Coordinator March 2011-July 2011

-Keep “5 star” qualifications of customer service, dress code and efficient booking/scheduling

-Maintained relaxation area and coordinated service providers to their clientele

-Rotated between front desk/reception, relaxation area and phone bank Divine Massage Baytown, TX

Assistant Manager September 2010-March 2011

-Daily Manager on duty, working directly with both owners on a daily to weekly basis

-Trained receptionists and implemented new company policy and regulations

-Created and maintained all marketing and advertising, including monthly newsletter Allen Austin Executive Search Houston, TX

Lead Administrator August 2007-August 2010

-IT/Administrative Assistance to recruiters, Business Development Director and CEO

-Website and Newsletter Creator/Manager

-Client Relations including: billing, candidate follow up, reference checks, search proposals and fee statements Certifications

• ViaHope Peer Support Certification

• Texas Certification Board Mental Health Peer Specialist Certification

• Seeking Safety Group Facilitator Certification

• Via-Hope Co-Occurring Competencies Youth Centered Certification

• Mental Health First Aid USA

Volunteer Work

• Montrose Center, Seeking Safety Group Facilitator – January 2018- current

• Rawfully Organic Co-op – June 2014

• Houston Livestock Show and Rodeo – Transportation Committee 2015 Rodeo Season

• 7 Cups of Tea (Online Support Community) Intern – May 2015- Current Education

Cinco Ranch High School High school Diploma 2007

Lone star College Cy-Fair Summer 2007-Spring 2009

Associates of Applied Science

Other Qualifications

Microsoft Certified (Excel, Word, PowerPoint, Outlook and Publisher), QuickBooks familiar, Adobe Suite (Photoshop, InDesign and Illustrator) proficient, Facets, Macess, Care One, ICUE, Altruista, BA Portal Experience, Community and State (Medicaid) claims, provider service, healthcare systems, training and coaching development References available upon request

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