Store Manager Customer Service

Roberto Joseph

Professional Experience:

Interplex- Northvale, NJ

Inspector

• Constantly inspecting vehicle parts before shipping out to the customers.

• Accustom to doing more than what is expecting from me.

• Capable of working at a very fast pace.

Lowes Home Improvement- Nanuet, NY February 2008 - March 2020

Sales Specialist

• Responsible for the overall sales and merchandise maintenance of the department.

• Maintains the department according to company merchandising standards and store operations policies.

• Maximizes sales of department merchandise and related products.

• Ensures that all merchandising and operational activities take place on a consistent basis.

• Provides and ensures quick, responsive, friendly customer service.

• As a sales specialist in the plumbing department, I helped the store meet their budgets each and every quarter.

• Brought ideas to the table not only to benefit the department but the store as a whole.

• Always on the top performers list each and every month.

• Not only did I demonstrate my skills as a sales specialist, but I also show courage, passion, and leadership that helped improved my team mates get to the next step of the ladder.

Lord and Taylor- West Nyack, NY January 2004 - February 2008

Sales Associate

• Assisted customers in obtaining desired products, making their shopping experience very special.

• Merchandised the selling floor and making it an inviting atmosphere.

• Provided training and coaching new employees as well as the existing struggling associates.

• Ensured customers receive outstanding services by adhering to and enforcing customer service programs.

• I provided excellent customer service all times.

• I became employee of the month a few times.

• I followed the store policies and department guidelines at all times.

Mrs. Green's natural food store- Suffern, NY January 2002 - February 2005

Assistant Store Manager

• Processed all financial transactions.

• Balanced the daily ledger

• Reported monthly financials to the store manager

• Managed and trained new employees

• Attended store meeting as required by store manager

• Carry out the goals, objectives, and the missions of the store.

• Provided outstanding customer service.

• Accomplishments

• I became the store assistant manager within six months

• I helped reorganize the shelves, and made sure that each individual items is correctly priced.

• I cleaned and did everything in my power to meet our daily budgets

Education:

Certificate in Construction trades

Boces - Nyack, NY 2005 - 2006

Skills:

• Ability to operate a forklift, order picker, motorized pallet jack, hi-lo

• Advanced Microsoft words, internet search.

• Inventories and ordering of supplies.

• Fluent in French, creole.

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