Executive Assistant, Clinical Coordinator, Marketing Assistant

KELLEY L AUTZENHEISER

Louisville, KY • 502-***-**** • *******@*****.***

Professional Summary

Dynamic Senior Executive Assistant with over 10 years of progressive experience supporting top leaders in strategic planning, organization, and management of agendas in alignment with corporate objectives. Adept at prioritizing tasks, maintaining organization and optimizing workflow for 80+ team members. Accustomed to managing high-volume workloads in rapidly changing environments. Skills

* Strong Interpersonal Skills * Schedule & Calendar Management

* Administrative Support * Project Planning

* MS Office * Office Administration

* Management Conference/Event Planning * Process Improvement

* Report Analysis * Customer Service

Work History

Trilogy Health Services LLC – Louisville, KY

Clinical Coordinator / Clinical Programs Specialist, 02/2015 to 05/2020

• Maintained confidential administrative support to Support Chief Nursing Officer, VP of Clinical Quality, VP of Clinical Programs, 2 VP of Assessment Support, 5 AVP of Clinical Support, 74 clinical field support and 23 home office support members as well as acted as home office point of contact to 117 Long Term Care facilities keeping the lines of communication open.

• Keeper of schedules/calendars for 3 clinical executives responding to requests for time and rescheduling when necessary and informing them all of them all of important information.

• Contributed to smooth business operations by planning and organizing meetings, including conference calls. Handled logistics, catering, agendas and travel arrangements and coordinate weekly for clinical on-boarding for new clinical leaders.

• Organized support meetings both onsite and offsite, including location and logistics, agendas, handouts, minutes, scheduling, securing and setting up conference space, invitations, catering, room equipment, accommodations, sign in tracking, etc. for 2 to 400 attendees.

• Processed travel expenses and reimbursements for Chief Nursing Officer for prompt repayment.

• Implemented vendor agreements resulting in decreased costs and improved services.

• Facilitated hiring of qualified clinical support personnel by reviewing applicant resumes through iCIMS, conducting phone interviews and making recommendations for employment.

• Developed and updated spreadsheets and databases to track, analyze and report on performance allowing quick access to view potential issues at a campus.

• Identified nurses' and staff training needs and devised training programs to close gaps by implemented ongoing learning strategies such as tutorials, instructional modules, and organized hands-on sessions to help nurses and staff improve understanding of medical equipment and best care practices. Set up trainings, made arrangements for attendance and followed through until all training requirements were met.

• Submitted Personal Action Forms for personnel to initiate salary changes, title changes, terminations, etc. for entire clinical team ensuring everyone stayed accurate in all systems.

• Monitored employee credentials to ensure all are up to date and in compliance.

• Provided accurate file maintenance for all shared files ensuring important information was always available.

• Maintained employee files with up to date information while maintaining confidentiality.

• Designed, implemented, revised and distributed policies and procedures keeping all support up to date on any changes to keep in compliance.

• Processed invoices for supplies, market data subscriptions, continuing education and memberships to keep company in good standing.

• Constructed confidential mock survey schedule for each campus and attended when needed to audited employee files and licenses. This ensured each campus would be ready for the real state survey when they arrived.

Sr. Executive Assistant, 03/2010 to 01/2015

• Supported Chief Financial Officer, 7 Divisional Vice Presidents, clinical department and dining services team with direct day-to-day administrative and operational functions.

• Managed office inventory by restocking supplies and placing orders to maintain adequate stock levels making sure everyone had what they needed.

• Managed Receptionist and Development Administrative Assistant with their daily duties.

• Notified the state when leadership changes occurred at a campus.

• Prepared packages for shipment, pickup and courier services for prompt delivery.

• Created and maintained email distribution lists in Outlook for all group list ensuring everyone received the communications needed that were critical to their position.

• Carefully transcribed phone messages and relayed to appropriate personnel in timely fashion.

• Monitored incoming correspondence, emails, snail mail and other publications for management members.

Zeon Chemicals – Louisville, KY

Marketing Assistant, 04/2000 to 05/2009

• Supported VP of Sales/Marketing, 3 VP of New Business Development and 12 sales reps.

• Maintained company website keeping information updated and created new pages when necessary for new products and information.

• Responsible for purchasing and organizing company promotional items for distribution to customers.

• Maintained and ordered product literature for customer inquiries.

• Organized company trade show details and set up.

• Analyzed data and prepared reports for review.

• Developed Google search engine hit keywords and monitored usage to determine which ones were being utilized and which were not effective.

Education

Associate of Science: Computer Programming

Jefferson Community College – Louisville, KY

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