Technical Support
Resume:
Work History
Education
IT Professional
Bradley
Hazel
Contact
Address
Roswell, GA, 30075
Phone
************@*****.***
Skills
Technical analysis and
troubleshooting
Data Analysis and Presentation
Remote Technical Support
Technical Communication and
Documentation
Customer service expert
Public Speaking
Windows 7/8/10
Highly motivated IT professional looking for employment. Known for being able to quickly adapt and effectively communicate within a team. Working towards Security+ and Network+ certification.
Technical Support Analyst
Windcave, Atlanta, GA
• Top performing analyst across 5 international offices
• Payment processing support and incident analysis.
• Adherence to SLA protocol and business relationship support/management via JIRA ticketing system.
• Technical documentation of troubleshooting and
communication via phone and email.
• Provided remote assistance with payment processing integrations.
• Installation of payment processing solutions including; software API, hardware configuration, POS
configuration/integration, and network security
configuration guidance.
• Assisted in documentation, data collection, and resolution of fraudulent transaction attacks.
2019-05 -
2020-03
Formulation Technician II
IDEXX Laboratories Inc., Roswell, GA
•Small and large-scale bulk processing, manufacturing, and filtration for experimental and commercial diagnostic products.
•Chemical and physical test data analysis.
•Maintenance of hand-written and electronic records in compliance with Quality System and Regulatory
requirements, Good Manufacturing Practices, and Standard Operating Procedures.
2018-07 -
2019-05
Sales Intern
BODYARMOR Sports Drink, Atlanta, GA
•Growing the brand in the Atlanta market by incrementally building product placement through business relationships and up sales.
•Merchandise retail accounts, including managing reorders, building in store displays, resetting for optimal placement, and placing of Point of Sale.
2017-04 -
2017-08
Bachelor of Science: Medicinal And
Pharmaceutical Chemistry
Kennesaw State University - Kennesaw, GA
Elective coursework in computer programming.
2013-08 -
2018-05
Contact this candidate