Customer Service Sales Executive
Resume:
MARIA FE M. ARTAJO
Email: **********@*****.***
OBJECTIVE:
Seeking a challenging position to employ below
mentioned skills for continual growth in order to benefit the company and self.
EDUCATION:
Diploma in Computer Secretarial.
Binalbagan Catholic College
Negros Occidental, Philippines
SKILLS:
Problem solving.
People’s person.
Team player.
Like to contribute to a project.
Like to work in a team environment and able to resolve issues all alone as well. INTER PERSONAL SKILLS:
Goal / task oriented.
Ability to work under pressure efficiently.
Ability to be organized and manage resources efficiently and effectively. Ability to maintain a healthy working relationship and management and subordinates. WORKING/HISTORY EXPERIENCE:
Name of the Company: Aqua-tots Swimming School (Al-Bader Company Sport Services) Duration of Works: April 14, 2019 till PRESENT
Position: Front-Desk, Receptionist and Call Center Main Responsibilities:
* Manage Staff Members, Services, Plans & Passes, Documents, Merchandise, Pay Rates, and run all reports.
- Modify plans and passes
- Modify plan prices
- Change and create revenue categories
- Sell plans, passes, and retail products
- Put a plan on hold
- Cancel a plan
* Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries.
* Greet clients and visitors with a positive, helpful attitude.
* Assisting clients in finding their way around the School.
* Handling cash properly and K-Net Machine.
* Answer the telephone, connect callers as necessary, take and convey messages, arrange for the appointments and answer general queries.
* Using PIKE 13 to retrieve customer information in order to assist them with different issues and queries accordingly.
LISTING PART-TIME EXPERIENCE:
• Tiberia Psychology Center, Mazaya Complex. Jabriya Kuwait City. January to March 23, 2019
Secretary / Receptionist
Main Responsibilities:
* Maintain and update a comprehensive filing system for the department or section.
* Answer the telephone, connect callers as necessary, take and convey messages, arrange for the appointments and answer general queries.
* Carry out other similar or related duties such as making photocopies, maintaining a stock of department stationery.
* Handling cash properly and K-Net Machine.
• Sam Steel (Designers, Suppliers, Fabricators& Erectors) Salmiya March 24 to April 10, 2019
Secretary / Receptionist
Main Responsibilities:
*Maintain and update a comprehensive filing system for the department or section.
*Answer the telephone, connect callers as necessary, take and convey messages, arrange for the appointments and answer general queries.
*Carry out other similar or related duties such as making photocopies, maintaining a stock of department stationery, collating and binding reports.
* Issuing a cheque for making a payment.
WORKING/HISTORY EXPERIENCE:
Name of Company: Abdullah Al-Salem Cultural Centre (Group7 General Trading Company) Duration of Work: March 14, 2018 to March 23, 2019 Position: Assistant Facilitator
Main Responsibilities
* Customer service including assisting guests maintain floor flow and operating different galleries.
* Achieving customer’s satisfaction by answering questions, explaining exhibits.
* Leading organized learning activities for guests of different abilities.
* Participating in staff meeting and training opportunities including customer service training. Name of Company: Ooredoo – Universal Payment Services Duration of Work: December 2014 to December 2017
Position: Call Centre Executive
Main Responsibilities:
* Handled all inbound calls from multi-lingual customers who have queries regarding services provided by Ooredoo as well as handle different issues faced by the customers.
* Resolving any and all issues faced by the customers, over phone if possible and whenever required identifying and escalating issues to appropriate and departments using RAS (Retail Access System).
* Additional and cancellation of VAS (Value Added Services) as requested by customers while on the line being a major part of the job.
* Performing required activities while maintaining specified timeframe ‘ACD’ (Average Call duration) as part of a monthly target as well as achieving high call quality targets.
* Testing leads for RAS update project performed by Wipro- Team India, where the existing CRM system was merged with RAS for providing better functionality all across the organization of Ooredoo- Kuwait.
* Performed thorough testing of new RAS system in collaboration with all teams of Ooredoo- Kuwait and Wipro- Team India.
* Trained customer care executive on the new RAS system in the inbound department as required.
* Achieved best agent title numerous times for highest levels of monthly performance. Name of Company: Ooredoo – FONO
Duration of Work: March 2012 to November 2014
Position: Call Centre Executive
Main Responsibilities:
* Handled all inbound calls from multi-lingual customers who have queries regarding services provided by Ooredoo as well as handle different issues faced by the customers.
* Using CRM (Customer Relationship Management) to retrieve customer information in order to assist them with different issues and queries accordingly.
* Maintaining highest levels of quality as set forth by management within the specified times frames of ACD (Average Call Duration).
* Create TTs (Trouble Tickets) in CRM for the issues which need to be forwarded to different departments such as help-desk, NOC, Finance etc. Also provide feedback to the customers on closed or resolved TTs in case of inquiries from their side.
* Achieved best agent title numerous times for highest levels of monthly performance. Name of Company: Al-Ansari Group (Cosmetology)
Duration of Work: October 2011 to February 2012
Position: Cosmetologist’s Assistant
Main Responsibilities:
* Assisting the cosmetologist in many different cosmetic procedures such as collagen filling, relaxation techniques such as basic massage and aroma therapies etc.
* Provide assistance in esthetic procedures such as laser treatments of the skin, laser hair removal etc.
* Provide beauty assistance to clients such as different types of facials and face peeling etc. Name of Company: Starco International company (United Colors of Benetton) Duration of Work: June 2010 to May 2011
Position: Sales Executive
Main Responsibilities:
* Assist customers with in-store purchases or returns and refunds as per the policies of the company and brand.
* Face to face interaction and problem solving with all types of customers.
* Maintain and achieve daily, weekly and monthly sales targets as set forth by management.
* Motivate self and colleagues to constantly achieve and improve level of customer satisfaction. Name of Company: Sketch Caffee Lounge
Duration of Work: September 2009 to June 2010
Position: Production Staff (Service Crew)
Main Responsibilities:
* Manage the coffee shop in every aspect, including inventory, sales, customer service, staff activity, sales etc.
* Manage the cash till when required.
* Handle customer feedback and issues if any and report accordingly to management.
* Preparations of food and beverages including brewing coffee, preparing gourmet food items etc.
PERSONAL INFORMATION:
Date of Birth: June 11, 1982
Nationality: Filipino
Religion: Catholic
Visa Status: 18
Languages: Tagalog, English and Basic Arabic
Civil ID: 282*********
Character Reference:
Available Upon Request
I hereby certify that the above information enumerated above is true and correct. Maria Fe M. Artajo
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