MARIA FE M. ARTAJO

Contact No. *** –********

Email: adeen4@r.postjobfree.com

OBJECTIVE:

Seeking a challenging position to employ below

mentioned skills for continual growth in order to benefit the company and self.

EDUCATION:

Diploma in Computer Secretarial.

Binalbagan Catholic College

Negros Occidental, Philippines

SKILLS:

Problem solving.

People’s person.

Team player.

Like to contribute to a project.

Like to work in a team environment and able to resolve issues all alone as well. INTER PERSONAL SKILLS:

Goal / task oriented.

Ability to work under pressure efficiently.

Ability to be organized and manage resources efficiently and effectively. Ability to maintain a healthy working relationship and management and subordinates. WORKING/HISTORY EXPERIENCE:

Name of the Company: Aqua-tots Swimming School (Al-Bader Company Sport Services) Duration of Works: April 14, 2019 till PRESENT

Position: Front-Desk, Receptionist and Call Center Main Responsibilities:

* Manage Staff Members, Services, Plans & Passes, Documents, Merchandise, Pay Rates, and run all reports.

- Modify plans and passes

- Modify plan prices

- Change and create revenue categories

- Sell plans, passes, and retail products

- Put a plan on hold

- Cancel a plan

* Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries.

* Greet clients and visitors with a positive, helpful attitude.

* Assisting clients in finding their way around the School.

* Handling cash properly and K-Net Machine.

* Answer the telephone, connect callers as necessary, take and convey messages, arrange for the appointments and answer general queries.

* Using PIKE 13 to retrieve customer information in order to assist them with different issues and queries accordingly.

LISTING PART-TIME EXPERIENCE:

• Tiberia Psychology Center, Mazaya Complex. Jabriya Kuwait City. January to March 23, 2019

Secretary / Receptionist

Main Responsibilities:

* Maintain and update a comprehensive filing system for the department or section.

* Answer the telephone, connect callers as necessary, take and convey messages, arrange for the appointments and answer general queries.

* Carry out other similar or related duties such as making photocopies, maintaining a stock of department stationery.

* Handling cash properly and K-Net Machine.

• Sam Steel (Designers, Suppliers, Fabricators& Erectors) Salmiya March 24 to April 10, 2019

Secretary / Receptionist

Main Responsibilities:

*Maintain and update a comprehensive filing system for the department or section.

*Answer the telephone, connect callers as necessary, take and convey messages, arrange for the appointments and answer general queries.

*Carry out other similar or related duties such as making photocopies, maintaining a stock of department stationery, collating and binding reports.

* Issuing a cheque for making a payment.

WORKING/HISTORY EXPERIENCE:

Name of Company: Abdullah Al-Salem Cultural Centre (Group7 General Trading Company) Duration of Work: March 14, 2018 to March 23, 2019 Position: Assistant Facilitator

Main Responsibilities

* Customer service including assisting guests maintain floor flow and operating different galleries.

* Achieving customer’s satisfaction by answering questions, explaining exhibits.

* Leading organized learning activities for guests of different abilities.

* Participating in staff meeting and training opportunities including customer service training. Name of Company: Ooredoo – Universal Payment Services Duration of Work: December 2014 to December 2017

Position: Call Centre Executive

Main Responsibilities:

* Handled all inbound calls from multi-lingual customers who have queries regarding services provided by Ooredoo as well as handle different issues faced by the customers.

* Resolving any and all issues faced by the customers, over phone if possible and whenever required identifying and escalating issues to appropriate and departments using RAS (Retail Access System).

* Additional and cancellation of VAS (Value Added Services) as requested by customers while on the line being a major part of the job.

* Performing required activities while maintaining specified timeframe ‘ACD’ (Average Call duration) as part of a monthly target as well as achieving high call quality targets.

* Testing leads for RAS update project performed by Wipro- Team India, where the existing CRM system was merged with RAS for providing better functionality all across the organization of Ooredoo- Kuwait.

* Performed thorough testing of new RAS system in collaboration with all teams of Ooredoo- Kuwait and Wipro- Team India.

* Trained customer care executive on the new RAS system in the inbound department as required.

* Achieved best agent title numerous times for highest levels of monthly performance. Name of Company: Ooredoo – FONO

Duration of Work: March 2012 to November 2014

Position: Call Centre Executive

Main Responsibilities:

* Handled all inbound calls from multi-lingual customers who have queries regarding services provided by Ooredoo as well as handle different issues faced by the customers.

* Using CRM (Customer Relationship Management) to retrieve customer information in order to assist them with different issues and queries accordingly.

* Maintaining highest levels of quality as set forth by management within the specified times frames of ACD (Average Call Duration).

* Create TTs (Trouble Tickets) in CRM for the issues which need to be forwarded to different departments such as help-desk, NOC, Finance etc. Also provide feedback to the customers on closed or resolved TTs in case of inquiries from their side.

* Achieved best agent title numerous times for highest levels of monthly performance. Name of Company: Al-Ansari Group (Cosmetology)

Duration of Work: October 2011 to February 2012

Position: Cosmetologist’s Assistant

Main Responsibilities:

* Assisting the cosmetologist in many different cosmetic procedures such as collagen filling, relaxation techniques such as basic massage and aroma therapies etc.

* Provide assistance in esthetic procedures such as laser treatments of the skin, laser hair removal etc.

* Provide beauty assistance to clients such as different types of facials and face peeling etc. Name of Company: Starco International company (United Colors of Benetton) Duration of Work: June 2010 to May 2011

Position: Sales Executive

Main Responsibilities:

* Assist customers with in-store purchases or returns and refunds as per the policies of the company and brand.

* Face to face interaction and problem solving with all types of customers.

* Maintain and achieve daily, weekly and monthly sales targets as set forth by management.

* Motivate self and colleagues to constantly achieve and improve level of customer satisfaction. Name of Company: Sketch Caffee Lounge

Duration of Work: September 2009 to June 2010

Position: Production Staff (Service Crew)

Main Responsibilities:

* Manage the coffee shop in every aspect, including inventory, sales, customer service, staff activity, sales etc.

* Manage the cash till when required.

* Handle customer feedback and issues if any and report accordingly to management.

* Preparations of food and beverages including brewing coffee, preparing gourmet food items etc.

PERSONAL INFORMATION:

Date of Birth: June 11, 1982

Nationality: Filipino

Religion: Catholic

Visa Status: 18

Languages: Tagalog, English and Basic Arabic

Civil ID: 282*********

Character Reference:

Available Upon Request

I hereby certify that the above information enumerated above is true and correct. Maria Fe M. Artajo

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