**** ***** **** *

Cape Coral, FL *****

Phone 562-***-****

E-mail adeeli@r.postjobfree.com

Ralph Rivera

Objective

A challenging position where I can offer my skills to enhance the growth of a success orientated company who offers opportunities and excellent advancement possibilities.

Work experience

8/2014– Present FireMaster/Master Protection, LP South East, FL Service District Manager

Managing several districts of employees and franchise owners throughout South East Florida, in the following disciplines: Special Hazard Systems and Extinguishers/Commercial Kitchen hood service.

Responsible for driving customer satisfaction, supervise a team of technicians, service sales reps, inspectors, and administrators to support the district’s services to customers. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.

Also responsible in continuous growth of each districts by, Revenue Responsibility, Fiscal Responsibility, Customer Service Responsibility, Productivity Improvement, Employee Development, Safety Training, Safety Compliance, and Legal Compliance.

10/2012 – 8/2014 Allied Feather and Down, LLC Montebello, CA

Production/Shipping Manager

Plan, schedule, and monitor the progress of materials through the production process to support manufacturing schedules in an ERP environment. Manage production line operation in accordance with plant policies and procedures. Train and coach production line employees. Monitor and manage all aspects of employee performance. Responsible for employee shift schedules to include: work station assignments/rotations, employee training, vacations, breaks, and overtime assignment. Coordinate production startups, shutdowns, and changeovers. Ensure full compliance of all quality assurance standards, with emphasis on good housekeeping and overall cleanliness of products and work areas. Responsible for adhering to acceptable quality levels in production. Make adjustments as necessary during shift to produce product within specifications. Coordinate the load out schedule with in house distribution and outside contractors to ensure the timely and accurate load out and receiving of all products. Plan direct and coordinate the activities of the shipping department. Supervise 15 to 25 employees. Cooperate as a cross functional employee with all departments within the company.

05/2008 – 07/2011 Solid State Devices, Inc La Mirada, CA

Production Control Coordinator/Expediter

Responsible for coordinating and expediting production for a world-renowned leader in the Aerospace/defense industry. Manufacturer of semiconductors, assemblies and modules. Provide support to the Material Production Control Manager in all areas associated with the department. Create and maintain process of tracking jobs to assist in status updates. Instrumental in communicating with management status of production during weekly Production Control meeting. Expedite product that is processed through an outside vendor. Ensure production on time delivery is met for shipment requirements. Generate weekly shipping reports with input from Production Control to ensure weekly targets are met. Coordinate with Manufacturing daily to prioritize jobs to meet Production milestones. Interface daily with Quality Assurance to ensure product was tested and jobs were available to meet the production schedules. Responsible for defining and tracking metrics that evaluate department and company performance. Developed tools and systems that enhanced product tracking through the manufacturing environment. Produce timing data that indicates current bottleneck and provided solutions to implement and improve overall manufacturing efficiencies. Safety team representative. Actively supported Operations in maintaining Injury & Illness prevention program. Including scheduling training sessions, updating documentation and other related safety functions for all employees.

06/2002 – 02/2008 Fortune Fashions Industries Vernon, CA

Production Floor Manager

Provide advanced operational support for a leading Manufacturer of custom embellished sportswear. Manage production line operation in accordance with plant policies and procedures for fulfillment and distribution department. Train and coach production line employees. Conduct employee performance reviews. Responsible for shift schedule to include: work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment. Coordinate production startups, shutdowns, and changeovers. Coordinate with Human Resources for appropriate staffing levels. Schedule and conduct shift meetings. Responsible to meet shift production goals. Responsible for quality control. Make adjustments as necessary during shift to produce product within specifications. Reject product outside of specifications. Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs). Communicate with Shift Supervisors and Plant Manager. Ensure a clean and safe work area. Safety coordinator representative. Supervised 75 to 200 employees depending on the season

07/1997 – 11/2001 Ace Clearwater Enterprise Inc. Torrance, CA

Production Control Supervisor/Expediter

Plan, schedule, and monitor the movement of materials through the production process to support manufacturing schedules in an MRP environment. Interfaces with Purchasing Department to obtain and schedule materials based on production forecast. Coordinate with the Purchasing, Manufacturing, and Engineering departments the delivery of materials. Plan production flow based on availability or capacity of worker materials, and equipment. Work closely with production leads and manufacturing manager to develop and implement improvement solutions. Was instrumental in helping to achieve ISO 9000 certification. Was trained and certified in basic Lean Manufacturing and Six Sigma. Supervised 4 employees.

06/1995 – 07/1997 Gateway Freight Services Los Angeles, CA

Lead Agent Supervisor

Carry out supervisory responsibilities in accordance with the organization’s policies and procedures, to include planning, assigning, and directing work. Key player in resolving customer complaints to ensure customer satisfaction. Prepare documentation of export shipments for various airlines including the department of United States Customs. Maintain logs of export cargo. Responsible for implementing an effective record keeping system. Forklift Certified. Instrumental in practicing safety job training. Supervised 12 employees.

06/1982 – 03/1995 United States Marine Corps Tustin, CA

Aircraft Data Analyst/Maintenance Administration

Provide information and recommendations to aid the maintenance manager and logistician in the performance of their tasks by extracting, analyzing, and collating data from detailed reports. Develop and analyze maintenance summaries. Create charts, tables and graphs. Isolate trends and determine effectiveness and efficiency of the department. Maintain efficient aircraft records including logbooks, directives and files. Present statistical briefings to large and diverse audiences. Prioritize and distribute tasks to subordinates. Supervise and train personnel.

Skills:

Proficient with MS Office Programs, Syspro, Dynamics, Symix. Computer savvy Demonstrates a thorough knowledge of a variety of manufacturing activities including purchasing, materials, production processes and engineering. Experienced in job-shop environments. Excellent analytical skills and the ability to handle multiple priorities. Integral and dedicated employee with solid interpersonal relationships with all levels of management. Bilingual. References available upon request