Customer Service Representative

Rivka Bautista

****************@*****.***

Baguio City BENGUET 2600

090******** / 090********

Professional Summary :

Hardworking Customer Service Representative with three years of experience working with Sutherland Global Services.

Trained product and time management with extensive knowledge of customer service/technical support and proven multitasking abilities.

Committed to maintaining professional relationship with clients to drive business results.

Skills:

Inbound and outbound calling

Complaint resolution

Report preparation

Multi-line phone talent

Good listening skills

Training development aptitude

Technical support

Receiving support

Creative problem solving

Work History:

Customer Service Representative

Sutherland Global Services – Clark Zone- Pampanga- 2009

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customer in fast – paced environment.

Answered customer Telephone calls promptly to avoid on hold wait times.

Consulted with outside parties to resolve discrepancies and create appropriate solutions.

Used company troubleshooting resolution to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Answered constant customer call flow average of 80 numbers in a day.

Baguio City National High School- Baguio City 04/2009

Certifications:

Received awards as of the top agents

Awarded to be the Best Employee of the year.

Contact this candidate