Customer Service Manager

Janelle Tillman

*******.***********@*******.*** • Gold Canyon, Arizona • 520-***-****

Skills Profile

Innovative, results-producing professional with progressive experience in electrical industry. Demonstrated success in driving project management life-cycle from initiation, planning, and execution to monitoring/control and closure. Skilled at supporting senior staff in managing compliance and enforcement activities, and overseeing grants programs. . Strong leader; build, train, manage, and motivate cross-functional teams to achieve individual and collective corporate goals. Reliable team member with excellent communication and organizational talents to build productive relations with key stakeholders and co-workers.

•Administrative Support

•Site Supervision

•Risk Identification & Mitigation

•Operational Excellence

•Tactical Planning & Analysis

•Research Methodologies

•Advanced Technical Support

• Documentation & Reporting

•Database Maintenance

Career Experience

Specialist, The Home Depot January 2020 to June 2020

Skilfully managed special order doors and windows with an aim to gain desired outcomes. Identified and resolved complex issues regarding product order using appropriate course of action. Acquired customers and contractors products through coordination with manufacturers and installers.

Defined several badges for excellent customer service and reliability.

Gained 75K+ in sales and installations for department.

Journeyman Electrician, Asarco Mining Corp January 2006 to October 2019

Ensured accurate diagnosis and swift resolution of all technical issues related to machinery in a timely manner. Performed maintenance on electrical systems within mine site. Updated searchable database to deliver print information within strict timeframe through collaboration with IT department. Strengthened organizational integrity by training several apprentices. Operated and maintained low to medium voltage systems.

Gained promotion from labor to journeyman electrician in recognition of impeccable performance.

Attended several classes to improve skills as an electrician and troubleshooter.

Earned No Lost Time Safety Award in 2016.

Education

Certificate of Apprenticeship in Electrical Maintenance,2011

Certified with State of Arizona, Department of Labor, and Penn Foster

Associates in Business, Present

Certifications: Fiber Optic Splicing/Troubleshoot; Variable Speed Drives/Controls; Mine Safety; PLC & HMI Training

Contact this candidate