Customer Service Front Desk

Shewnarine Persaud

Queens Village, NY *****

917-***-**** - ************@*****.***

Professional Summary

Customer Service Representative

Positive and upbeat Customer Service Specialist bringing fifteen years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in rental services solutions.

Skills

Guest inquiry

Customer service

Customer relations

Clerical support

Teamwork/ Collaboration

Customer assistance

Office equipment proficiency

Customer support

Professional support

Financial support

Work History

04/2015 to 01/2020

Rental Agent

Enterprise Holdings – East Elmhurst, NY

Processed customer orders and accurately entered into order system

Completed sales transactions, including all accepted forms of payment

Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly

Updated quality control standards, methods and procedures to meet compliance requirements

Worked with customers to resolve rental problems, improve operations and provide exceptional customer service

Worked with rental customers to understand requirements and provide exceptional customer service

Delivered updated and accurate information in response to guest inquiries

Responded effectively to customer questions and inquiries and provided information regarding products

Delivered top quality customer service in professional manner while managing multiple tasks

Delivered exceptional service by greeting customers, taking orders and filling each accurately

Reviewed daily sales transactions and analyzed for errors

03/2013 to 04/2015

Tax Preparer

Liberty Tax Office – Hollis, NY

Maintained complete records of client tax returns and supporting documentation in secured areas

Completed and filed returns with tax departments at local, state and federal levels

Saved client $1000 by uncovering eligibility for tax credit

Prepared tax returns for clients in federal and state according to government regulations and requirements

Facilitated integration of modern tax software with client accounting software

Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions

Facilitated communication between clients and tax authorities

Prepared written responses or tax return amendments to resolve state and federal notices

Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals

Analyzed information and assessed liabilities and deductions according to relevant tax code

Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight

Supplied detailed tax documentation needed to submit accurate corporate and individual returns

Informed clients of potentially beneficial products and services, resulting in additional business opportunities

Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents

Produced US and state income, gift tax and estate tax returns for individuals

Finalized and processed paperwork with local, state and federal government authorities

Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in Liberty Tax

Corresponded with applicable tax departments regarding customer requirements and issues

Collected detailed information and required paperwork from clients to complete tax returns

Produced work papers and lead sheets, tax projects and payment estimations

07/2011 to 07/2013

Front Desk Agent

Vornado Realty Trust – New York, NY

Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel

Collaborated with professional and experience team members to handle guest requirements from check-in through check-out

Used data base to process reservations, check-ins and check-outs

Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate

Entered customer data using office technology software and updated information whenever patrons changed rooms

Greeted two hundred daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention

Took reservations over phone, in person and via computer for guests and provided confirmation information

Welcomed each new arrival pleasantly and confirmed reservations and identification

Answered customer telephone calls promptly and appropriately

Completed end-of-day reporting and balanced registers to maintain financial accuracy

Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues

Cultivated professional relationships with guests through active response, dedicated assistance and service, improving customer retention by 100%

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members

Managed daily operations of front desk at major hotel, including checking in and out and oversaw concierge duties in customer's absence

Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities

Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress

Managed all front desk operations for busy high-volume hotel

Set guest and group reservations and processed check-ins and check-outs

Balanced accounts and conducted nightly audits to keep bookkeeping current

Responded to inquiries and room requests made online, by phone or email

Secured guest valuables in main safe or individual boxes

Managed customer complaints and rectified issues to complete satisfaction

Input customer data using spread sheet software and made immediate updates to reflect room changes

Assisted with administrative tasks, including filing, answering phones and typing

Pleasantly answered phone calls and routed to proper guest or department

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process

Education

2010

Business communication: Adult and Continuing Education Administration

Workforce - Jamaica, NY

Completed professional development in Financial and Business communication

04/2004

GED

Queensborough Community College of The City University of New York - Bayside, NY

Completed continuing education in Math, English, Literature, Science, and Social studies

2002

Life and Health Insurance

Prime America Insurance - Glen Cove, NY

Completed professional development in Insurance Broker for financial institution

1995

General Certificate of Education: Science and Technology

Tutorial High School - Georgetown Guyana

Major in Physics, Chemistry, Biology, Math and English

awards and certification for outstanding customer services

providing excellent and efficient and reliable services to the customers, always coming as number one with sales also on the matrix, very professional with an outstanding personality.

Certifications

Certification and Awards for number one in sales and customer service.

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