Sales Customer Service
Resume:
Christy N. Berry
**************@*****.***
Open to Relocation
Account Manager – Sales Leader
Building Effective Sales Strategy & Customer Relationship Management
Ambitious professional actively pursuing service/sales opportunities with a world-class organization to support business growth with the capabilities of producing realistic and practical solutions that deliver solid results in challenging, highly competitive markets.
Enterprising, leader, and account manager with a natural ability for building new business and forging loyalty with clients, vendors, and external business partners with poise and professionalism.
Offer strong knowledge in various industries, including retail, to deliver sales presentations and answer specific customer inquiries. Unparalleled levels of support and service, facilitating the flow of key information and communication to align company efforts with current needs.
Customer-focused professional providing exceptional customer experience and seamless customer process. Self-motivated and accountable with a proven record of implementing effective customer service initiatives to deliver strong customer retention and continued loyalty.
–Understanding Client Challenges
–Product Knowledge
–Data Analysis
–Strong Client Relationships
–Project Management
–Negotiations
–B2B Sales & Business Development
–Build & Lead Strong Teams
–Market & Competitive Intelligence
–Sales Leadership & Growth
–Account Management
–Promoting Sales Improvements
Professional Experience
July 2018 to Present Chobani Account Manager
Focus on Customer Service, Training, Multitasking, Relationship Building, Sales & Quality, Inventory Management, Product Training
Leverage exceptional sales and customer service skills to build and maintain relationships with 50+ retail accounts in the local metroplex. Utilize a personable, honest, and consultative sales approach to deliver product messaging and gain the buy-in from key decision-makers.
–Identified and capitalized on opportunities to significantly increase sales, space, and productivity in an account while maintaining satisfactory customer service.
–Collaborated with key accounts, scheduled brand ambassadors, and oversaw the execution of in-store demos quarterly.
–Helped develop and implement strategic marketing and promotional initiatives designed to optimize the performance of key accounts.
–Trained and coached store employees by traveling to several different retail locations throughout to ensure key messages are being delivered while creating positive interaction and punctual services to customers.
–Received various awards such as:
•Qtr. 2 Award for 90% average in stock on exit, ensuring products are in stock.
•Qtr. 3 Award for achieving TCI (total case impact) of 5,635 cases in stock.
•Qtr. 4 Award recognized as top 50% of the team in cases sold.
December 2017 to July 2018 Sunshine Supplements-B4 Account Manager
Focus on Budget Management, Contract Negotiations, Products & Services, Interpersonal Skills, Relationship Selling, Customer-oriented
Contributed to the development of process improvements and best practices of start-up organizations to oversee customer account management, including negotiating contracts and agreements to maximize profits. Actively pursued sales leads, assessed customer needs, and suggested appropriate products and services.
–Developed, built, and nurtured long-term relationships with key management within the customer organizations.
–Researched emerging industry trends, concepts, and techniques to update current employee training as appropriate.
–Generated awareness through account support and drove revenue through project management. Responsible and accountable for meeting multiple goals, both revenue and activity-based.
March 2017 to December 2017 DB Miller, Inc. Account Manager/Merchandiser
Focus on Numeracy Skills, Commercial Awareness, Attention to Detail, Organization Skills, Resilient Skills, Problem Solving
Served as an integral advisor to over 18 stores, ensuring continuous availability of products; engaged with organizations in a key sales capacity to identify and satisfy inventory needs while ensuring the highest level of customer satisfaction.
Executed merchandising and floor moves for clients based on seasonal changes, business needs, and trends to drive optimal product traffic.
Supported teams and ensured business needs were met while handling new challenges.
Independently sold beverages to existing grocery and convenience stores within the distributor account base.
Single-handedly built and maintained customer relationships, ensuring thorough knowledge of each account and their specific needs.
December 2016 to December 2017 Red Carpet Productions Brand Ambassador
Focus on Customer Service, Excellent Customer Relationship, Brand Awareness, Product Knowledge, Promotional Strategies
Collaborated with consumers to provide education on product features and benefits to increase brand awareness while providing exceptional service throughout the entire purchasing experience. Contributed to a positive working environment while ensuring that merchandise was easily accessible and met brand standards.
Cultivated and sustained positive working relationships with customers and staff members.
Conducted brand promotions for market growth and profitability through researching and identifying ideal target markets.
Successfully drove sales by utilizing live presentations, demos, and effective training.
Previous Employment:
Orthopedic Physical Therapy, Physical Therapy Technician
Education
Bachelor of Science in Kinesiology, Emphasis in Exercise Science, December 2014
Texas A&M University, Corpus Christi, TX
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