Admin assistant

CURRICULUM VITAE

POOJA RAWAT

RC-**, GANGA VIHAR KHORA COLONY

Mob: +91-962*******

E-mail:- **************@*****.***

Objective

Broad objective is to is to work sincerely and sensibly to be able to learn, earn, grow, develop skills and improve wellbeing and contribute to the overall prosperity of the Organization Key Skills:

HR (Salary Break-up, Allowances, Payroll, Pay Slip & Attendance management)

MIS, Data Entry, Mailing

Client Coordination

Organizational / Work Experience

I have experience from four work assignments including the current one I. Administrative Assistant

April 2016 – Current

Plasma Healthchek Diagnostics Pvt Ltd

Departments: Operations, Admin, HR

Role & Responsibilities: Responsibilities carried out so far are as below, additional responsibilities get added as and when appropriate depending on the situational requirements. Involved/Help in New Process development, implementation, training and compliance. Receive and forward communication/ tasks to different staff and departments and Tracking. Receive Feedback /Suggestions- Staff, Customer/Client, visiting Business Associates and escalate. Provide support in day-to-day activities of project requirements. Handling/ Supervise Team queries related to process/MIS/Leave Approval/Backups and divide responsibilities to ensure performance.

Responsible for maintaining record/data/reports with support documents for entire process. Update office policies as needed and maintain versions. Keep stocks of office supplies, take monthly requirements and place order when necessary Responsible to Manage, Update and maintain Vendor list, Maintain contact lists. Keeps management informed by preparing Reports and Making presentations/proposals as assigned.

Prepare/design/Formatting of new/old forms/Google forms and Checklist in Excel. Manage Shipping Clients and companies for their Medical and appointments, Report checking, prepare Fit/Unfit Report –whether client is fit to sail or unfit. Write letters, emails & escalations on behalf of other office staff/Team. Oversee and supervise the work of lower-level clerks. II. Business Support Executive

2015 – Mar 2016

Oxigen Services India Pvt Ltd.

Dept.Business Support

Role & Responsibilities:

Handling queries & complaints of Customers via mails and calls. Response of mails to the retailers & distributers related to their Queries and Complaints. Co-ordinate with sales managers and other departments to resolve Queries & escalations till the closure

Inform about new surcharge and commission to the business partners for BD purpose III. Sales Executive

Oct 2014 – May 2015

Home Shop 18 Ltd.

Dept. Presales (Operations)

Roles & Responsibilities:

Taking calls and placing order for the customer

Earn incentive per order (on target basis)

Handling customer queries and complaint(s)

Log Complaints and mail to the concerned department for fastest resolution. IV. Customer Service Associate

Feb 2012 – Sep 2014

Bharat B.P.O Pvt. Ltd.

Dept, Customer Service (Inbound)

Role & Responsibilities:

Handling calls and escalations.

Resolving queries related to the product

Escalate the requests of customer via mail to higher management Education and Qualifications

Class/Degree College/Board/University Year of

Passing

MBA(Operations) AMITY UNIVERSITY NOIDA 2019

B.com DELHI UNIVERSITY 2016

12th CBSE Board, DELHI 2011

10th CBSE, DELHI 2009

Computer /Multimedia Proficiency

Advanced Excel (Data Validation, Pivot Table, Vlookup, Hlookup,) MS Word, Power Point, Google forms,

Labmate, Google Sheets Google Drive

Strengths

Keenness to learn and develop skills

Thoughtful approach Analytical thinking, planning and management

Problem(situational) analysis, use of appropriate judgment and ability to solve problems efficiently, Team work

Personal Information

Date of birth : 06- May- 1992 Father’s name : Late Mr. Pooran Singh Mother’s name : Mrs. Maya Rawat Marital status : Unmarried Nationality : Indian Hobbies : Listening to music, Net Surfing Languages Known

Hindi

English

Gadwali, Kumauni

DECLARATION:

All the information and statements given above are true up to the best of my knowledge and belief and I undertake to produce all my original certificates and statements of marks as and when required. Place-: Ghaziabad .

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(POOJA RAWAT)

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