Operations Manager

Samarth Vimal Shah

+91-950*******. ***************@*****.***

https://www.linkedin.com/in/samarth-shah-6b265896/

PROFILE:

Experienced in leading a profitable and award winning restaurant in Chennai while managing a team of 30 employees. Background includes sales, operations management and branding. A motivated customer focused professional with over 3 years of experience in sales and client management. Experienced in prioritizing responsibilities based on shifting deadlines. Personable, responsible and a hardworking professional, with talent for teamwork and supervision.

SKILLS:

•Performance improvement.

•Marketing and advertising.

•Negotiation / Closing.

•Customer retention.

•Business operations expertise.

•Conflict resolution techniques.

PROFESSIONAL EXPERIENCE:

Management Trainee, July 2015 to February 2016.

TFS International and Domestic Airport Terminal - Chennai, Tamilnadu.

Achieved challenging objectives in fast-paced environments.

Determined operational weak points and implemented corrective actions to resolve concerns.

Received in-depth training to promote strong team performance.

Operations Manager, March 2016 to Present.

Little Italy Franchisee- Chennai, Tamilnadu.

Created and deployed successful strategies to streamline processes and increase overall efficiency.

Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Prepared operational reports and analysis and made appropriate recommendations to address progress and negative trends.

Meeting clients & enlarge the existing customer base.

Keeping a tab on collection and helping resolve payment issues.

Developed and implemented branding strategies to promote profitable sales.

Organized special events in restaurant, including receptions, promotions and corporate luncheons.

Promoted business through participation in and sponsorship of community

events.

Catered to the needs of over 30,000 guests in 2018 spread across 40 different corporate luncheons and receptions, with earnings of over 40 lac.

Undertook sponsorship for a college (ICAT Design and Media College) cultural event (Miraki) in 2018, to promote brand reach and awareness.

Achieved a growth in sales from 1.90 crore pre-tax in financial year 2017-2018 to 2.18 crore pre-tax in financial year 2018-2019.

EDUCATION:

Bachelor of Science: Management, 09/2012 to 06/2015, University of Nottingham, England.

Achieved a Second-Class Honours, Division (2.2).

Foundation Course: Management Studies, 09/2011 to 06/2012, University of Exeter, England.

Achieved an Upper Second-Class Honours, Division (2.1).

High School: Apl Global School, 06/2011 – Chennai, Tamilnadu.

A-Levels – 50%.

LANGUAGE SKILLS:

• Fluent in written and spoken English.

• Fluent in written and spoken Hindi.

• Fluent in spoken Gujrati.

• Fluent in spoken Tamil.

Contact this candidate