Front Office Customer Care

KHADIJA FAKI HUSSEIN

SALES AND CUSTOMER CARE PROFESSIONAL

EMAIL: ************@*****.***; CELL: +254-***-****** OBJECTIVE

I am interested in pursuing a new opportunity in a dynamic work environment in which I will be able to utilize my academic training in business management and procurement and brief work experience in customer service and administration to deliver value to the organisation. I have experience working in front office, records management and use of CRM. EDUCATION BACKGROUND

2019: Bachelor of Commerce (Procurement), University of Nairobi 2015: Diploma in Business Management, University of Nairobi 2013: Kenya Certificate of Secondary Education, Bura Girls’ High School Additional Training:

Certificate in Computer Applications, Institute of Advanced Technology. CORE SKILLS & COMPETENCIES

Business Management Procurement Administration Petty Cash Management Front Office and Reception Management Customer Relationship Management Records Management Reporting and Presentation Skills Team Player Good Communication & Interpersonal Skills Proficiency in Computer Applications and SPSS PROFESSIONAL WORK EXPERIENCE

Receptionist, TRANSAFRICA MOTORS LIMITED August 2019 - PRESENT Key Responsibilities:

Serve visitors by greeting, welcoming, and directing them appropriately.

Notify company personnel of visitor arrival.

Maintain security and telecommunications system.

Keep a safe and clean reception area.

Handling of the petty cash.

Updating CRM system daily.

Intern, KENYA BUREAU OF STANDARD January – March 2018 Key Responsibilities:

Registry management

Dispatching mail

Retrieving documents and files

Opening and closing of records and files.

Photocopying documents

PERSONAL INTERESTS & COMMUNITY SERVICE

Personal Interests: Networking, Traveling, Reading and Swimming Volunteer Engagements: Volunteered at Social Bites as a Sales Officer for 4 months REFEREES

Kennedy Koech

Procurement Officer

Kenya Bureau of Standards

Mobile: +254*********

Email: ****-***@****.***

Dr. Stephen Odock

Coordinator, School of Business

University of Nairobi,

Mobile: +254*********

Email: ************@*****.***

Arnold Deche

Managing Director

A.D Design Architect,

Mobile: +254********

Email: ****@******************.***

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