Office Customer Service

Heba Abd El Moniem Salem

Elmostathmeren – Fifth Settlement

+ (20-109******* *************@*****.***

Career Objective:

Seeking for the job position in Administration where I can show my skills and knowledge as well as contributing in the development of the organization. Education:

• Bachelor Degree from the faculty of Alson Ain shams University

(Chinese Department, Second language English)

Grade: Good (july-2008)

Work Experience:

Academic Coordinator / German University in Cairo (April-2019 till present)

Ensuring that teaching resources are made available to colleagues

Organizing regular meetings, circulating information

Encouraging and fostering positive relationships with staff, students and parents.

Setting appropriate standards and benchmarks in curriculum areas.

Applying staff attendance on HITS and preparing salary report monthly & send it to HR.

Preparing the staff-teaching plan.

compile control and calculate academic staff teaching load, and administer junior Teaching Assistants’ contracts.

Assign courses, academic staff member, students’ groups, invigilation duties to the IT system

Assemble and coordinate the scheduling data and constraints, including examination schedules.

Interpret and notify parents and prospective students regarding general information about the faculty.

Notify students’ complaints and problems with the concerned parties and follow up on feedback.

Attend various Faculty meetings; taking minutes and briefing the academics.

Arrange for events in cooperation with the communication and external relations department, including schools visits.

Compile study-related faculty purchasing lists, e.g; books list.

Administer academic leaves and attendance.

Assist in space allocation for new academic comers.

Attend University events and perform other duties and tasks as part of the team, which are occasionally outside of usual office hours.

• Senior Admin Assistant / British University in Egypt (Dec-2015 to march-2019)

Support senior managers and executives with daily clerical tasks.

Plan meetings and take detailed minutes.

Answer phone calls, provide information to callers or connect callers to appropriate people.

Schedule appointments and update calendar.

Make travel arrangements and reservations for senior managers.

Compose and type regular correspondence, like invitations and informative material.

Develop and maintain a filing system.

Create spreadsheets and presentations.

Provide statistical and budget reports.

Greet and provide general support to visitors.

Develop, implement and improve office policies and procedures.

Screen and priorities all correspondence and incoming calls and respond as appropriate.

Write email and letter responses where agreed.

Communicate verbally and in writing to inquiries and provide appropriate information.

Maintain contacts database.

Prepare confidential correspondence and reports.

Assist with editing and producing a range of documents.

Maintain and update websites and internal databases.

Contact all involved with any diary changes.

Book rooms and required support for meetings (IT, refreshments etc).

Meet and host guests.

Liaise with HR to monitor leave requests, absences, work permits and visa renewals.

Keep electronic versions of documents in an organized and secure manner, also responsible for any filing / scanning / photocopying generated by the responsibilities of the role.

Arrange meetings and Venus with stake holders

Ensure stationery requirements are met.

• Visa Administrator / Huawei Technologies Egypt (July-2013 to Nov-2015) Provide administrative support to the Visa Office.

Undertake the duties of a Sub-Collector of Public Money.

Effectively manage own and team’s caseloads under time pressures and within resource constraints.

Deal with a range of clients and stakeholders, and respond to enquiries.

Provide accurate, timely and appropriate advice.

Prepare correspondence to clients and stakeholders.

Assist A-based officers and colleagues, including with ad hoc interpreting.

• .UK Customer Service / Vodafone Egypt (June-2009 to June-2013)

Build a good rapport with clients over the phone.

Respond promptly to customer inquiries.

Handle and resolve customer complains.

Obtain and evaluate all relevant information to handle customer and service inquiries.

Manage customer's accounts.

Secretary / Zacares Egypt Company (Nov-2008 to May 2009)

Answer phone calls and redirect them when necessary

Manage the daily/weekly/monthly agenda and arrange new meetings and appointments

File and update contact information of employees, customer

Support and facilitate the completion of regular reports

Check frequently the levels of office supplies and place appropriate orders

Make travel arrangements

Document expenses and hand in reports

Undertake occasional receptionist duties

Courses:

Passport to A dministrative Excellence Programme, at British University in Egypt

(March till May 2017)

Office Communication Skills, at British University in Egypt ( May 2016)

Human Resources Diploma, at American University in Cairo ( May 2009 to Dec 2012) Modules included

(Labor Low - Development and Training - Recruitment and Selection - Compensation and Benefits Organizational Behavior - Contemporary Management -Management of Information System). Languages and Skills:

English Excellent

Chinese Very Good

Arabic Mother Tongue

Very good user of Microsoft office

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