Desktop Support Engineer

Norman Velasquez

*** ***** **********, ************, **** of San Fernando Pampanga

Email: ****************@*****.***

Cell # 096*-***-****

**, ****, ********** ** ** support, monitoring and inventory, Manage ERP and SAP System reconciliation and documentation. Provide help desk assistance and technical support.

EMPLOYMENT

AUG 2015 – OCT 2019 Br. C.A.T INTERNATIONAL CO. LIMITED

Oil & Gas Company

Material Controller / Material Reconciliation

Residence No. 239******* Dammam, Kingdom of Saudi Arabia

Duties & Responsibilities:

Prepare the outbound / documents properly before inputting in the ERP system.

Check, verify and compare the received material as per quantity, description and specifications.

Scan all outbound / documents for securing purpose.

Coordinate to QC regarding the issues of received materials as per MTO per specifications, quantity, class.etc.

Make material inventory and monitoring list for received materials, such as valve, flange, fittings, cables, pipe, weldolet, reducer, tee, anode.etc.

Update records in the all (MRS) Material Receiving Section as per MTO list.

Update valve inventory including accepted and rejected report.

Monitor all material including issuing and receiving.

Update list of material for coating including return coated materials.

Coordinate to site in-charge / Fabrication to expedite material needs.

Supervise people regarding for the material for issuing and dispatching.

Update all documents and make a project report.

Prepare the EC-15 list of materials used for the whole project.

Check and compare the EC-15 list of material used and received material as per quantity and per wellhead/ (WBS) work breakdown structure.

Colaborate to Engineer’s regarding the material used for the finished project.

Prepare reconcile record including scrap/excess and verify the availability of materials.

Coordinate to PMT regarding the issues of the submitted package including return materials and scrap.

Harmonize to Site Superintendent Engineer regarding the issues of the submitted package.

Update all documents, monitoring, inventory, ERP and send a project report to superior.

JAN 2014 – AUG 2015 Hexus Outsourcing Services

IT Support

2F Office Center 08 P. Berthaphil Clark Center, Jose Abad Santos Avenue

Clark Freeport Zone, Philippines

Duties & Responsibilities:

(Active Directory) User account creation / modification / deletion, Distribution.

Installing and configuring computer hardware operating systems, software applications, Networks, printer and scanners;

Fault finding and resolve network problems WAN, LAN and WLAN.

First line escalation point for incidents, Request and technical issues through manage engine ticketing system.

Setting up and configuring new laptops, desktops;

Planning and undertaking scheduled maintenance and upgrades;

Provide help-desk and on-site technical support of hardware and software to end user’s;

Troubleshooting system, network problems, diagnosing and solving hardware or software faults.

Managing stocks of equipment, consumables and other supplies;

Manage Engine Desktop central patch deployment and configuration.

Remote Desktop and Remote Assistance through network LAN, Manage Engine Desktop central and Microsoft remote assistance.

Antivirus Installation to all desktops and laptops;

Experience in providing level 1 support in restoring services as part of the incident management process, Internet Maintenance.

JAN 2013 – JAN 2014 Hexus Outsourcing Services

Technical Support Specialist

2F Office Center 08 P. Berthaphil Clark Center, Jose Abad Santos Avenue

Clark Freeport Zone, Philippines

Duties & Responsibilities:

Assembling and reassembling computers.

Maintaining network printers and emails.

Fixing computer problem of customers through chat.

Guiding client in installing new application, hardware and software.

Troubleshoot and manage Windows XP, Windows 2000, Windows NT, Windows 7, Windows Server 2003 and Windows Server 2008.

Provide desktop support to end user.

Network installation and Network troubleshooting.

Manage and maintain network configuration, troubleshooting and network installation.

Perform helpdesk support, phone support.

JUN 2012 – DEC 2012 L & T Groups International Philippines Inc. (LUENTHAI)

Technical Support Specialist

On-the-job training (OJT)

7500 A. Bonifacio cor. J. Tinsay Ave. Clark Freeport Zone, Pampanga

Duties & Responsibilities:

Formatting and Reformatting.

Assembling and maintenance of computer, printers and other devices.

Troubleshooting and installing hardware and software.

Cabling telephone lines, LAN straight through, crossover.

Installed hard disks, Floppy drive, CD drives, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems.

Troubleshooting and installing network connectivity.

Provide desktop support to all users.

EDUCATION

TERTIARY Holy Angel University (Angeles City, Philippines)

BS in Information Technology (Major in Network Administration)

SECONDARY Angeles City National Trade School (Angeles City, Philippines)

Secondary Course in Electronics

PRIMARY Telabastagan Elementary School (Pampanga, Philippines)

REFERRENCES

AND CONTACTS

Mr. Rustico Garcia 057*******

(Material Specialist)

Br. C.A.T International Co. Ltd.

Mr. Mark John Reynon 099********

( IT Support )

Arvato SM Clark

Mr. Arjay Hipolito 093********

( IT Support)

AUF Medical Center

SKILLS AND

ABILITIES

Proficient in M.S Office.

A broad understanding in computer hardware and software, including installation, configuration and troubleshooting.

Knowledge in network configuration, network troubleshooting and network installation.

Proficient knowledge in Adobe Photoshop.

A wide understanding in Operating System, Windows NT, Windows 2000, Windows XP, Windows7, Windows10.

Proficient in printer and cartridges refilling.

Collect and compile computer and network operations including backups files.

Perform network concept (LAN, WAN, TCP/IP).

A knowledge in System Server, Windows Server 2008 and Linux Server.

Provide and manage technical support in Microsoft Outlook.

Troubleshoot and install network printers, including email.

A broad understanding of ERP & SAP system.

I hereby certify that the information above is true and correct to the best of my knowledge.

Norman S. Velasquez

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