Customer Service Sales
Resume:
Curriculum Vitae Tafadzwa Cathrine Chikodzi
****©, Curriculum Vitae for Tafadzwa Cathrine Chikodzi Page 1 / 3 PERSONAL INFORMATION Tafadzwa Cathrine Chikodzi
visa : canclled visa
*********@*****.***
Zimbabwean Passport No.: EN305991
D.O.B 20/o9/1984
CAREER OBJECTIVE I am a confident, versatile and dependable candidate with diverse working experience and excellent communication skills, which I believe is the key to client satisfaction, willing to work mutually with organizational counterparts to achieve institutional goals.
I am a hardworking, self-motivated individual who is an avid leaner. I perform my duties with accuracy, commitment and dedication.
WORK EXPERIENCE
Shift leader (Liwa Minor LLC) United Arab Emirates Nov 2016-28 Dec 2019
Greeting customers as they arrived and showing them to their table.
Assisting customers with choices by providing them with information about our products
Building a meaningful relationships within the company and outside
Work hard to meet and exceed the store target sales by upselling and cross selling
Maintain quality service by establishing ad enforcing organization standards
Handling bill payments.
Being part of sales promotion and marketing campaigns
Opening and closing shift
Managing the floor and junior team members
Preparing weekly schedule
Collaborate with team to achieve better results
Managing stock, checking the quantities of products and preserving the stock
Ordering of stocks and inventory in system
Sending opening and end of day reports
Curriculum Vitae Tafadzwa Cathrine Chikodzi
2020©, Curriculum Vitae for Tafadzwa Cathrine Chikodzi Page 2 / 3 Administrator / Customer Service (National Employment Council ) 2014-2016
Receiving and distributing email and fax messages appropriately
Answering phone calls and referring them to appropriate persons
Arranging clients files and storing them in private cabins;
Maintaining relationship with clients by providing support, information and guidance; researching and recommending profit and service improvements
Handling client data in company data system
Maintain quality services by establishing and enforcing organization standards
Providing excellent customer service
Assisting clients regarding their enquires
Following up with clients with pending cases
Prepare reports by collecting, analysing and summarizing information
All bookkeeping duties
Any other related duties assigned
Administrator/ Assistant Buyer (National Tested Seeds) 2009-2014
Supervision of staff to ensure smooth running of trading department.
Monitoring physical and receipt of stock.
Generating a system GRV through pastel
Distributing of stock to branches
Generating an ISTV for branches through pastel
Manufacturing and setting up bills of materials
Stock take monitoring and coordination
Stock control for all branches
Checking all creditors invoices before costing
Costing of products for pricing.
Preparing fuel reconciliation.
Preparing supplier payments
Posting of all payments and transfers in the system.
Preparing daily bank reconciliation.
Consolidating all branch orders
Buying of ordered stock
Preparing and making sure all supplier invoices are sent to accounts department
Setting re-order levels
Raising official orders
Preparing price comparison list of our suppliers.
Sending of weekly conformations to branches.
Curriculum Vitae Tafadzwa Cathrine Chikodzi
2020©, Curriculum Vitae for Tafadzwa Cathrine Chikodzi Page 3 / 3 Job-related skills Good communication and interpersonal skills
Commercial awareness
Time conscious, flexible and innovative
Capable of handling multiple assignments
Customer focus
Excellent client attitude
Computer skills Good command of Microsoft Office Word, Microsoft Excel, Microsoft Access ADDITIONAL INFORMATION
PROFESSIONAL QUALIFICATIONS
Certificate in Information Technology
Certificate in Book keeping and Accounting
Certificate in Secretarial studies
GSCE Certificates
References
7 ‘O’ Levels
Upon request
Contact this candidate