Customer Service Front Office

CURRICULUM VITAE

SANGEETA RAMESH PAGI

Address: Alfahidi (DUBAI UAE)

Mobile No: +971-*********

Email: ********@*****.***

PROFILE

A dynamic, result oriented Food & Beverage offering focused to drive sales and profitability in highly competitive markets. Consistently achieve performance goals

through enthusiasm and initiative, which compliments knowledge and expertise. Highly reliable individual having outstanding punctuality records who can work alone as well as part of a team. Additionally, confident and able to work in a target driven busy environment with great customer service skills.

Work Experience

December 2019 - May 2020 Worked at Carlton Downtown Hotel Waitress/Barista/Cashier (Redundant due to covid-19 impact)

• Great and lead the guest to the tables with pleasant attitude

• Take accurate food and drinks orders, using Micros

• Engaging with guests to ensure they’re happy with food and service. Responding to complaints and helping to resolve them.

• Answering phone calls, taking reservation and answering questions

• Helping out with other positions in the restaurant as needed

• Providing great customer service

• Hands-on experience with cash register and ordering information system

• As a cashier receive the bill by cash/credit /debit card

• After closing giving the accurate cash sale report February 2018 – August 2019 In The Zuri White Sands, Goa Resort & Casino as a waitress

1st January 2016 – 1st December 2017 worked in Orbit Technologies Margao goa as a Computer lab technician

1st January 2013 —31st December 2015 worked at Radisson Blue Resort Cavelossim Goa as a Hostess

16th April 2012 — 6th November 2012 worked at The Lalit Golf & Spa Resort Goa as a Hostess

Education history

• 2-year Diploma in Hotel Management from

• Industrial Training, institute Canacona, Goa

• July 2006 to March 2008 Done (S.S Angel Higher Secondary School)

• June 2006 Done Shri Damodar Vidhayalaya High School (S.S.C.E Primary & Higher Secondary)

• 2nd June 2008 to 2nd December 2008 done (Diploma in Computer Application, Orbit Technologies, Margoa Goa)

• 4th March 2013 to 15th April 2013 Done (Computer Typing in Digicom at Canacona Goa)

• 1st November 2014 to30th April 2015 (Diploma in computer Hardware in Orbit Technologies, Margoa Goa)

• 1st June 2015 to 30th November 2015 done (Network Administration in Orbit Technologies, Margao Goa)

AWARDS ACHIEVED

• June 2012 awarded 1st Industrial Trainee of the Month in F&B Service

• October 2012 awarded 2nd industrial trainee of the month in front office PERSONAL INFORMATION

Date of Birth: 6

th

June 1994

Gender: Female

Marital Status: Unmarried

Nationality: Indian

Religion: Hindu

Languages Known: English, Hindi, Konkani, Marathi and Russian Hobbies: Listening Music,art of mehandi and helping others in any needs Passport and visa details

• Passport no: R1524687

• Place of issue: Goa, India

• Visa status: Working visa (3years)

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