Professional Summary

Focused on promoting customer satisfaction through exceptional service. Responsible, knowledgeable, technically savvy, highly accurate, and efficient with data entry and general operations. Capable in handling multiple tasks in a fast paced environment. Dedicated administrative assistant with years of experience managing large and small offices. Background in Customer Service, Tourism & Hospitality and Construction Field. Skills

• High Level of Customer Service Skills.

• Good Organizational and Time Management Skills.

• Strong listening skills coupled with immense ability to reason, judge, decide and problem solve effectively.

• Proven organizational skills to adapt to changing environments

• Dependable team player with strong verbal, written, and interpersonal skills.

• Familiar with various cultures of the world, great level of tolerance and respect for culture-specific requirements of customers.

• Trained in record management and confidentiality.

• Possesses excellent work ethics and values.

• Goal-oriented and strives for continuous improvement. Work History

Secretary/Admin Assistant May 2017 to Present

Muhibbah Engineering Middle East L.L.C. – Doha, Qatar

• Act as the first point of contact for visitors and callers to Alert and to undertake a range of other administrative tasks as identified by the manager.

• Coordinate front-desk activities that include distributing correspondence and redirecting phone calls to the designated department or personnel.

• Performed general secretarial duties, including meeting scheduling, appointment setting, transcribing, faxing, and mailing administrative tasks to clients or customers and confidentially handle sensitive information.

• Prepares reports by collecting and analyzing pieces of information.

• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations for senior managers and preparing reports, and maintaining an appropriate filing system.

• Coordinate the flow of information internally and externally and liaison with internal and external contacts.

• Executes all administrative tasks to the highest quality standards.

• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

MARA JANE C. FROGOSO

Address: Bldg. 4, 2 Al Mirqab Al Jadeed St, Doha, Qatar Mobile No.: +974-****-****

Email Address: adee6u@r.postjobfree.com

Hotel Help Desk Specialist March 2016 to 04 April 2017 SC Reservations, Philippines, Inc. - InterContinental Hotels Group, Makati City, Philippines.

• Handle incoming calls from hotels regarding billing concerns, system and website navigation, program inquiries, manual adjustments and all other hotel related issues.

• Communicate with hotels through phone and provide IHG Rewards Club Standard Support.

• Assisting members and hotels for flights anywhere information and other type of redemption.

• Serve as backup for IHG Rewards Club calls and e-mails. IHG Rewards Club Account Manager September 2014 to February 2016 SC Reservations, Philippines, Inc. - InterContinental Hotels Group, Makati City, Philippines.

• Handle incoming calls from members of the IHG Rewards Club Program regarding hotel reservations, inquiries, requests, updates, redemptions, complaints and suggestions while displaying excellent customer service.

• Enrollment of new members to the IHG Rewards Club Program and manage and maintain IHG Rewards Club Accounts by ensuring member satisfaction.

Education

Bachelor of Science in Hospitality Management 2014 Major in Travel and Tourism

University of Makati - J.P. Rizal Ext., Makati City, 1215, Metro Manila Accomplishments

Trainings

InterContinental Hotels Group

• IHG Rewards Club Hotel Help Desk Agent Ranking – Top 1 June 2016 to March 2017

• IHG Rewards Club Hotel Help Desk Department Induction Training – Top 1 February 2016

• IHG iConnect Internal Project – System Update and Navigation Information December 2015

• IHG Rewards Club Hotel Help Desk Cross Training – Top 3 August 2015

• IHG Rewards Club Induction Training – Top 1 (Class Valedictorian) September 2014 Journeys and More Global Tours November 2013 to April 2014

• On the Job Training

Air ticketing and system navigation (Amadeus and Galileo) Seminars

University of the Philippines

• Revealing Positive Human Behavior through Self-Mastery and Decorum September 2013

• Valuing IT System through Effective Communication Skills in Travel September 2013

• Interpersonal Communication Skills as an Essential Ingredient in the Tourism Industry March 2013

• Keeping Customer Delight: A Key to Develop Customer Relationship February 2013 Trafalgar Plaza, Makati City Philippines

• Introduction to the Abacus System July 2013

University of Makati

• From Theory to Practical Application October 2012

• Barista and Bartending Seminar from Asian Touch under of TESDA February 2011

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