Manager Customer Service
Resume:
ASHLEY DARIUS.R.
Contact
Address:
** **** **** ****,**** Course,
Coimbatore - 18
Phone:
Email:
************@*****.***
Objectives
To work in a globally competitive
environment on challenging
assignments that shall yield the
twin benefits of professional
growth and steady-paced
organisational growth.
Summary
Highly efficient Operations
Manager with five years of
experience responsible for
managing the daily business
operations, supervising multiple
teams of employees while
planning and maintaining work
schedules and updating
procedures and policies while
performing customer service
activities, and payroll duties.
Area Of Expertise
Microsoft Excel,Word &
Powerpoint.
HTML.
CSS.
PHP.
Tally.
Experience
Fleet Manager - 01/2019 to currently working.
Swiggy, Coimbatore.
Handled a fleet of 660 delivery executives of two major revenue generating zones (Saravanampatti & Peelamedu ) .
Monitoring live orders - Analysis with shift completion, Week over Week Order growth, Login growth, SLA, Serviceability. Hiring plan given to recruitment team to fulfil resource shortfall – Handling weekly pay outs of the DE’s .
Closure of customer complaint with Submitting RCA/Action taken within 1 day.
Maintaining daily KRA which consist of Greater than 60 min order, Rejection defaulter, Shift completion, Serviceability, Cancel orders. Effectiveness (OTD, Festive day planning) & Efficiency (Utilization of resource up to Max level, minimizing Oder cancellation) in field operation.
Field Visit on daily basis to address issues face by Delivery Executives and Field Audit for orders delivering to customer with proper behavior.
Handling New Projects.
Grievance Handling.
Conducting Reward And Recognition Programs.
Conducting weekly meetings & training program (Work, Road Safety & Health related) to delivery executive.
Recourse management in daily Peak hours Operation. Operations Manager - 08/2015 to 05/2018.
Flipout Software Developers Pvt Ltd, Coimbatore.
Handled a team of 25 consisting of Team leaders, designers and developers.
Acted as a communication bridge between the clients and the IT team.
Handled the administrative works of the company.
Skills
Operation management.
People Management.
Leadership.
Planning.
Data Analysis.
Training.
Completion of projects on or before deadline by directing team members towards the objective of completing their assigned tasks on time.
Assisted the employer in employing the right employees for work by assisting in conducting various rounds of interviews. Handled complaints and queries of the clients and made sure all of such queries and complaints are addressed and resolved on time. Handled BPO projects (inbound & outbound).
Accountant - 07/2013 to 01/2015.
Timline, Coimbatore.
Maintaining the expenses of the office.
Handling the salary ledger of the employees.
Internal audit.
Preparing reports and reporting it to the managers. Analysing the revenue and expenditure and recomending financial actions.
Cost management on expenses with optimizing minimum resource.
Education
MBA.I.B (2016 - ) – Bharathiar University.
B.COM ( 2010 – 2013) – Bishop Appasamy College Of Arts And Science.
Web designing and development (2015 – 2016 ) – Apex multimedia.
Tally (2013) – Shan Institution of Computer Education.
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