Food Safety Customer Service
Resume:
SHERRY ANN C. DIMAANO
Al Falah Street, Abu Dhabi
******************@*****.***
OBJECTIVE
To acquire and gain more experience and knowledge for the development and enlistment of my personality by
efficiently and effectively performing a given task in any challenging field in hospitality industry.
PROFILE AND SKILLS
Degree in Hospitality Management
Customer Service Skills
Microsoft Office 365
Established good working relationship with customers and colleagues.
Accuracy and Attention to details, organization and prioritization skills.
WORK EXPERIENCE
Sales/Store Supervisor/Unit Administrator
M.H. Alshaya Company
PF Chang’s International Brand
March 2015 – May 2020
Function & Responsibilities
• Ensures guests needs and expectations are met by providing efficient and professional service and product information.
• Introducing promotions and opportunities to customers and cross-selling and up-selling products.
• Efficiently resolved problems, concerns, feedbacks and complaints to the satisfaction of all involved parties. Handle and sort issues, complaints and queries from customer and staff with a calm and fair approach using diplomacy and sympathy.
• Coordinating office activities and operations to secure efficiency and compliance to company policies and procedures.
• Duties typically includes customer service training, scheduling and managing employees as well as overseeing inventory including, supplies and equipment.
• Performs administrative tasks, maintain/keep confidentiality and other duties assigned by the Store Manager and monitored SOP files for monthly compliance requirement and other confidential documents.
• Handles both staff and store related issues and concerns and communicates direct to the concern department.
• Recognized and formally acknowledge outstanding staff performance to boost company morale and productivity.
• Perform checkouts to ensure all cash sales transaction are accounted for. Perform daily end of the day sales reports.
• Perform periodic Internal Audit, Food Safety Audit and Culinary Audit in line with the Standard Operating Procedures set by the company in compliance to Brand, Company and Municipality.
• Understands and abides by all safety rules, emergency procedures and prevention regulation.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. And minimized loss and misuse of equipment through proper restaurant supervision and staff training.
EDUCATIONAL BACKGROUND
Tertiary Lipa City Colleges
10 G.A Solis St. Lipa City, Philippines
Bachelor of Science in Hospitality Management
Yr. 2008-2012
TRAININGS AND CERTIFICATES
“Manager Certification Process”
PF Chang’s Yas Mall
June, 2019
“Person in Charge L3 Training and Certification”
TSI Quality Services, Dubai
March 2018 to March 2023
“Essential Food Safety Training and Certification”
Syscom College, UAE
September 2015 to September 2020
“Basic Food Safety Training and Certification”
M.H. Alshaya Online Training and Certification
March 2019 to March 2021
“Customer Service Training”
M.H. Alshaya Training Center, Dubai
PERSONAL CURRICULUM
Age : 29
Civil Status: Single
Date of Birth: June 4, 1991
Nationality: Filipino
Visa Status: Employment Visa/Cancelled Visa
REFERENCE and ATTESTED DOCUMENTS
Available upon request
I hereby certify that the aforementioned are true and correct to the best of my knowledge and belief.
Sherry Ann C. Dimaano
Applicant
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