Engineer Customer Service

PRADEEPA.A

#**,**** **** *** ******, stuartpet,

Arakkonam–631001 Mobile:+919*********

TamilNadu ********.********@*****.***

Career Objective

A competent candidate with 1.6 years of Professional Work experience as Software Test Engineer. Seeking to obtain a position in a leading organization where my talent and Knowledge could be best subjected and utilized for the benefit of the organization and myself. Work Experience

Software Test Engineer Jan 2020 to till date

IBM India pvt Ltd Chennai,TamilNadu

Software Test Engineer Sep 2018 to Nov 2019

NPS Technology&EngineeringServices Chennai,TamilNadu Professional Summary

• Having 1.6 years of experience in the area of software testing.

• Knowledge and Hands on experience in various type of testing like Functional Testing, Regression Testing, Smoke Testing, Compatibility Testing, Sanity Testing, Re Testing, GUI Testing and User acceptance Testing.

• Having professional experience with extensive knowledge and skills in Web based testing.

• Experience in analyzing Business Requirements and Specifications. Worked with Development team to analyze the test scenarios and ensure that testing has done correctly and met with requirements.

• Proficient experience in Test Case Design, Test Case Execution, Bug tracking and Reporting.

• Actively interacted with the development team in resolving Bugs identified from testing team and keep following until it gets close.

• Good Exposure of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Bug Life Cycle and its Phases.

• Good experience in Waterfall, V- Model software and Agile Methodology.

• As part of Defect Management process, I was involved in raising defects, defect triaging and defect re- testing.

• Strong exposure with Defect Tracking Tools like TFS, Redmine and Remedy salesforce and also having a better exposure to Test management tool like QC ALM.

• Commitment to co-operative teamwork and involve in delivering high quality product to client.

• Ability to Multi-task and Meet Strict Deadlines.

• Enthusiastic about learning new concepts in emerging Technologies. Skills

Defect Tracking Tool : Team Foundation Server, Redmine, Remedy salesforce. Test Management Tool : QC ALM

Database Tool : Microsoft SQL Server 2014, Version: 12.0.5 Testing Methodologies : Waterfall Model, V Model, and Agile Methodology. Testing Concepts : Manual and Automation (Beginner Level) Automation : Selenium webdriver

Operating System : MS-Windows 7/8/10.

Project Detail #1

Company : IBM India Pvt Ltd.

Period : Jan 2020 to till date

Project : United Parcel Services (UPS)

Domain : Travel and Transport

Technologies : Main Frame, IMS DB, HTML

Team size : 8

United States Parcel Services (UPS)

UPS is an American multinational package delivery and supply chain management company. It reflects the history of modern transportation, international commerce, logistics and financial services.UPS is customer first, people led, innovation driven. It connects more than 220 nations and territories across roads, rails, air, and ocean. In UPS some of the applications are used by UPS customer services representatives (CSR) like CSCF (Customer Service Common Function), ODHI (Operations Damage/Hazmat Input), SCL BD

(Service Center Locator Business development).

CSCF provides suite of functions like Damages, Delivery Change Request (DCR), Address correction, Intercepts used by CSR. ODHI is used to capturing data for the damage and Hazmat incidents discovered by operations and submit the forms required for the handling of hazmat incidents to keep UPS compliant with government regulations.SCL BD provide access to SCL service and maintenance of SCL database which are related to Retail locations, Marketing programs and Operating hours of each service location center. In SCL BD it provides the functions like Add, Update, Search, SCL Admin, Workbasket, Will call maintenance, Reports.

Roles and Responsibilities

• Predominantly performing Regression testing, Functional testing and Smoke testing.

• Executing the automation scripts for regression and analyze the results.

• Involved in fixing the scripts whenever the test scripts gets fails. Also involved in updating the test data in the automation scripts.

• Actively participated in all the Agile Scrum Ceremonies. Attending daily scrum calls, sprint reviews, sprint retrospective and sprint planning.

• Have a client interaction via email or conference calls on a regular basis.

• Analyzing the user stories and identifying the end to end Test Scenarios and designing the Test cases based on Function specification.

• Executing Test Cases to validate the functionality and analyzing the results during /after execution.

• Writing the Test Cases based on Function specification

• Preparing test data for regression and Functional Testing.

• Locking the Bugs in TFS and keeps monitored with development team until it get closed. Project Detail #2

Company : NPS Technology and Engineering Services

Period : Sep 2018 to Nov 2019

Project : SportSync

Module : Carding, NROC and Major Games

Domain : Sports and Activity Tracker

Technologies : Dot net 4.5, Jquery, MS SQL Server 2014 Team size : 5

SportSync:

SportSync is a shared data platform developed to maintain the athlete data management system(ADMS). It features a range of capabilities to serve our sporting fraternity (National Sports Associations, Athletes, Coaches, SportSG, Participants, etc.) and enable the collection, organisation, sharing and analysis of data, as well as generation of insights to impact performance, efficiency and decisions making. To monitor the Athletes, the coaches are maintaining in the System. The aim of the Sports Sync is to Identify the high performance athlete and providing him/her Carding (Grant). The major modules of SportSync is Carding,NROC, Major Games. Carding is the process of allocating grants to athletes. At first, The NSA will send the carding invite for the Athlete if the athlete accepts the invite and completed his carding profile then NSA will apply carding on behalf of the athlete for its respective sports. SportSG users will approve the carding application and after the approval the.NSA can file appeal for the rejected carding application.

National Registry of Coaches (NROC) is a process of making the coach profile visible to public and to provide identity. The application can be applicable by Coach or NSA Based on the available Certification

(Eligibility rules) the NROC level is chosen for the applicant. After the NROC application is made it is approved by the SportSG users.

Roles and Responsibilities

• Analyzing the requirements and functional specification of the application.

• Identifying the Test Scenarios and designing the Test cases based on Function specification.

• Executing Test Cases to validate the functionality and analyzing the results during /after execution.

• Writing the Test Scripts based on Function specification. Updating the test cases as per new features in existing application.

• Performing Functional Testing, Responsive, Compatibility, Sanity, Usability testing, Database Testing & Regression testing.

• Preparing test data to validate requirements.

• Preparing the Bug Report and sharing it with development team via excel and mail

• Coordinating with Development for Defect resolution and Maintaining daily status reports.

• Preparing and updating the user manuals to latest version.

• Analyzing the issues reported in Production environment and pushing them to be available for UAT as per SLA (Service Legal Agreement) norms.

Education

Year Degree Institution (Board) Percentage/

CGPA

2015 BE (CSE) Rajalakshmi Institute of Technology 7.3 2011 XII Bharathidhasanar Matric higher secondary school 78.5 2009 X Bharathidhasanar Matric higher secondary school 82 Personal Details

Date of Birth 23 April 1994

Gender Female

Nationality Indian

Marital Status Single

Languages Known English, Tamil

Father Name Anandaraj.V

Permanent Address #11 town hall 4th street, stuartpet, Arakkonam. Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief. DATE: (PRADEEPA.A)

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