Customer Service Account Executive

Ann Claudette Sy-Aquino

Team Leader/ Appointment Setter/ Virtual Assistant

A Customer Service professional with years of experience in inbound/outbound customer support and team management. Results-driven and accomplished in discerning the most effective practices to achieve operational goals and ensure ideal process. **************@*****.***

+639**-***-****

live:annclaudette09

facebook.com/misssy.ann

SKILLS

Leadership

Team building Skills

Critical Thinking

Communication Skills

Goal Tracking

Time Management

Organizational Skills

Strategic Planning

Project Management

Business Process

Improvement

WORK EXPERIENCE

02/2013 – 04/2014

Customer Service Representative

Convergys Philippines

Manila, Philippines

handles inbound calls for billing and technical support 05/2014 – 04/2016

Customer Account Executive

VXI Global Holdings BV

Quezon City, Philippines

handles inbound calls for billing and technical support promoted as Subject Matter Expert by 2015

04/2016 – 02/2019

Team Leader

VXI Global Holdings BV

Quezon City, Philippines

handling inbound agents for billing and technical support 03/2019 – 09/2019

Appointment Setter

Medicare

contacts potential customers and arrange sales calls/meeting 10/2019 – 02/2020

Appointment Setter

Real Estate Company

Inside Sales Agent: calling leads to set up face to face meeting EDUCATION

04/2012

BS Nursing

Bulacan State University

Malolos City, Bulacan

Achievements/Tasks

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