Customer Service Tourism

Curriculum Vitae

Tamanna Thakur

D/o Shri. Ramesh Chand

V.P.O Bahot-Kasol Teh Sadar,

Distt- Bilaspur Himachal Pradesh.

Pin -174012

Mobile no: +91-889**-*****

Email Id: ****************@*****.***

OBJECTIVE

To improve my career and hone my skills further as a travel agent; to provide excellent service to my clients so they can enjoy their vacation with the least possible hassle and worry.

WORK EXPERIENCE

Working In Sandal Travels Pvt. Ltd. (Book My Vacationz) As Sales and Operations Executive from March, 2018 to till date.

Worked in Shaurya Travels Pvt Ltd Sector 8-C, Chandigarh.

Completed 6th month On Job Training from Shaurya Travels Pvt Ltd Chandigarh India.

Completed Summer Training of 45 days from Himachal Tourism Marketing office, Sector 17, Chandigarh.

ACADEMICS

Completed MTTM (Masters in Travel and Tourism Management) from Maharaja Agrasen University, Baddi, Himachal Pradesh in year 2017.

Completed BTA (Bachelors in Tourism Administration) from Govt Post Graduate College, Bilaspur HP with 70% in year 2015.

10+2 from Govt. Senior Secondary School Harnora with 70% in year 2012.

10th from Govt. High School Bahot-Kasol with 61% in year 2010. ACHIEVEMENTS

One month winter training from Peter Hoff Hotel Shimla.

Participated in National Conference “Tourism for all: Augmenting Curricular Aspects of Tourism and Hospitality Education.”

Volunteer participation in the World tourism week celebration at Maharaja Agrasen University, Baddi, H.P.

Attended 6th Hosotcon National Conference At Punjab University.

Attended workshop on Entrepreneurship Development Program by Ministry of Skill Development and Entrepreneurship at Govt. of India at Maharaja Agrasen University Baddi.

Attended Leadership Development Course at Easy Expedition, Manali. INDUSTRIAL SKILLS

Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary.

Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.

Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations

Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on client’s needs, budgets, and expectations PERSONAL TRAITS

Name : Tamanna Thakur

Father’s Name : Mr. Ramesh Chand

Marital Status : Unmarried

Nationality : Indian

Gender : Female

Date of Birth : 20 May,1994

Personal Strength: Sincere, Honest & Hardworking.

Linguistic Competencies: Hindi & English.

Interests: Travelling & Music.

Declaration: I hereby state that all information given above is true and best to my knowledge.

Tamanna Thakur

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