Manager Customer Service

CURRICULUM VITAE

ALLA HLIVINSKA

Al Ain, Al Jimi.

Mob: 052-***-**-**

Email: ***************@*****.***

PERSONAL INFORMATION

Nationality: Ukrainian

Date of brth: 24/09/1987

Marital status: single

Language: English, Russian, Ukrainian.

Visa Status: Working Visa

OBJECTIVE

To obtain a challenging F&B Management position within the Hospitality, that will allow me to learn new skills while utilizing my knowledge and experience to improve beyond my current abilities.

PERSONAL SKILLS AND COMPETENCIES

-Conceptual skills

-Organizational skills

-Team work skills

-Time management skills

-Flexibility

-Multitasking

-Self confidence

-Strategic thinking

-Punctuality

WORKING EXPIRIENCE

November, 2018 – till now

ALWAHAA ALFAKHARA RESTAURANT L.L.C (Al Ain)

FLOOR MANAGER (from pre-opening time)

-Recruiting, training and supervising staff

-Foodics system management

-Produce daily and monthly sales reports

-Organize and supervise shifts

-Tabulator of working hours

-Controlling expenses

-Full monitoring of staff work

-Planning menu

-Proactive planning

-Inventory

-Overseeing stock levels

-Equipment health monitoring

-Check-in with guests to ensure that everything is going well

-Resolving guests concerns in a prompt manner

October 2017-November 2019

DU ROI CAFÉ (Al Ain)

HOSTESS

-Greeting guests as they are entering

-Providing guests with menus and answering any initial questions.

-Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.

-Taking orders, serving tables.

-Engaging with guests to ensure they're happy with food and service.

-Answering phone calls, taking reservations and answering questions.

-Helping out with other positions in the restaurant as needed.

-Providing great customer service

April 2017 – October 2018

OMEGA THREE. HEALTH RESTAURANT ( UKRAINE, ODESSA)

RESTAURANT MANAGER

-Recruiting, training and supervising staff

-Agreeing and managing budgets

-Planning menus

-Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.

-Ordering supplies

-Producing staff rotas

-Handling customer enquiries and complains

-Keeping statistical and financial records

-Assessing and improving profitability

-Handling administration and paperwork.

-Liaising with customers, employees, suppliers, licensing authorities

-Making improvements to the running of the business and developing the restaurant

-Inventory of floor items.

April 2014-April 2017

ART-CLUB SHKAFF ( Ukraine, Odessa)

MANAGER

-Maintains staff by recruiting, selecting, orienting, and training employees, developing personal growth opportunities

-Accomplishes staff job results by coaching, counseling and disciplining employees

-Planning, monitoring and appraising job results

-Conducting training

-Implementing enforcing systems, policies and procedures

-Maintains safe and healthy work environment by establishing and enforcing organization standards

-Control expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances

-Provides quality service by enforcing quality and customer service standards.

- Inventory of floor and kitchen items.

-Full control of kitchen work .

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