Social Media Manager
Resume:
PROFILE
Landi Swanepoel
CONTACT
MOBILE:
EMAIL:
********************@*****.***
SKILLS
Client Interfacing Role
Telephonic Appointments
Cold Calling
Rejection handling
Team management
Training
Highly organized
Analytical
Computer literate
Fluent in English and Afrikaans
Marketing
Events Planner
SYSTEMS:
Acc Pac
Microsoft Office
Microsoft – word & Excel
LANDI
SENIOR SALES CONSULTANT & RESERVATION MANAGER
SWANEPOEL
DEMOCRAFICS
CONTACT DETAIL:
MOBILE:
EMAIL:
********************@*****.***
Gender:
Female
Age:
32 years
Nationality:
South-African
STATUS:
Married
ADRESS
4TH STREET Villa no. 19
Al Jimi 1
Al Ain
Abu Dhabi
EMERGENCY CONTACT
+971-********* (Marlize Zeeman)
WORK EXPERIENCE
Thanda Tau Private Game Lodge
Reception, Social Media & Events Manager
• Handling all front desk daily duties
• Reservations – Dealing with all Bookings, preparing Arrivals.
• Sending and corresponding with emails
• Daily Social Media Networking – updating alll online Enquiries.
• Preparing and Follow up on Housekeeping and rooms
• Planning events
• Cold Calling
• Phoning Locals invite them to join the events
• Getting new Business in – By phoning Companies
• Dealing, Preparing and booking out venue for
conferences and bigger groups and events
Duration: April 2018 - August 2019
DM International
Sales Consultant
• Tele sales
• Selling on Referral Basis – target driven
• Insurance Industry – Selling Cancer Products on Behalf of Platinum Life
• Upgrades (cross and upsell)
• Basic Sales (Bringing new client in)
• Daily Targets
Duration: November 2018 - February 2019
The Unlimited – Financial Service Provider
Team Leader
• Tele sales
• Short Term Insurance
• Referrals
• Cold Calling
• Building a Crew – Six People under me which I trained
• Preparing for Morning Meetings, Motivational meetings and attending weekly Meetings with Senior Management
• Daily Breakdowns of each person’s daily
Targets. Reaching my own Personal Targets.
• Goal Setting – Weekly Basis (all trainees and
Trainers)
• Duration: 2016 - 2018
Little Switzerland Hotel
Head Client Services
Reservations & Duty Manager
• Switchboard, Checking Clients in and out, Guest
relations queries
• Reservation Bookings
Maintaining company email – client facing
Dealing with online booking enquiries and preparing Paperwork for daily check-ins
Dealing with payment enquiries.
• Managing all department
Boutique, Bar, quick shop, Restaurant, Reception & Housekeeping
Stock management and Finance
Customer Care - Departmental enquiries
Resolution management
• Management of hotel restaurant
Meeting with Chefs and make sure Menus get
discussed, quantified and managed based on
occupancy
• Room maintenance and service
Making sure each room gets check, so they are ready for check-ins for Hotel and Self Catering.
Updating Menus and Dinner List for Evening Bookings
& Checking Reservations after hour’s bookings.
Receiving Stock
Duration: 2014 -2016
2011 – 2014
Unfreight Transport
• Receptionist
• Receiving Clients
• Reporting to Management, Providing Reports
• Switchboard
• Filing
• Admin
• Dealing with Broker and Insurance queries and
Claims o Invoicing
• Work with Big Clients to handle outstanding paperwork 2007-2011
Hotel Industry
• Client Services
• Management Support
• Head of Department
• Reservations with International Experience
The Bridge Hotel – Cumbria, the United
Kingdom
• General Assistant
• Restaurant - Waitress
• Prepared for Breakfast & Dinner (polishing to setting up)
• Assist with Housekeeping – Cleaning and preparing rooms for Check ins
• Bar – Helped with Busy Lunches
• Kitchen Porter – Assist in the Kitchen when staff was off.
The Crown Inn, Maidenhead London, the United
Kingdom
• General Assistant
• Bar Lady – Cleaning, stocking and getting ready for customers o Restaurant - Assist when restaurant was busy
• Reservations – Took Bookings for the Restaurant in the evenings for dinning.
• Preparing the Restaurant for the table setting.
EDUCATION
Harrismith High School – Complete Grade 12
2006
Afrikaans
English
Biology
Home Economics
Geography
Mathematics
Business Economics
PERSONAL DYNAMICS & ATTRIBUTES
REFERENCES
Teresa Smith
The Unlimited
Carol Anne Pappalardo
Little Switzerland Hotel
Marlee Jacobsz
Unifreight Transport
I am goal driven and a people orientated person. Loyalty to the company and ensuring client satisfaction is one of my strongest attributes.
I have worked in different organizations in the UK and South- Africa and this leads to advance experience in Professionalism and interpersonal communication skills that enables me to be culturally sensitive with my interaction with people. I have the ability to work under stress and handle difficult situations.
I am a hard worker and even in Leadership positions I will take the lead to get the job done. I am fluent in English speaking & writing.
I have 13 years’ experience in the Hotel/Entertainment Industry and obtained multiple exposure to all facets of the Industry. I regard myself as a self-motivator / self starter with excellent management and
interpersonal skills.
Because of my career opportunities and experience over the years, I was empowered with specialized skill and knowledge both technical and managerial.
I regard myself as a life long learner with the ability to master any new skills that is
possible needed to make a success of any possible position
Contact this candidate