PROFILE

Landi Swanepoel

CONTACT

MOBILE:

+971-*********

EMAIL:

adedyh@r.postjobfree.com

SKILLS

Client Interfacing Role

Telephonic Appointments

Cold Calling

Rejection handling

Team management

Training

Highly organized

Analytical

Computer literate

Fluent in English and Afrikaans

Marketing

Events Planner

SYSTEMS:

Acc Pac

Microsoft Office

Microsoft – word & Excel

LANDI

SENIOR SALES CONSULTANT & RESERVATION MANAGER

SWANEPOEL

DEMOCRAFICS

CONTACT DETAIL:

MOBILE:

+971-*********

EMAIL:

adedyh@r.postjobfree.com

Gender:

Female

Age:

32 years

Nationality:

South-African

STATUS:

Married

ADRESS

4TH STREET Villa no. 19

Al Jimi 1

Al Ain

Abu Dhabi

EMERGENCY CONTACT

+971-********* (Marlize Zeeman)

WORK EXPERIENCE

Thanda Tau Private Game Lodge

Reception, Social Media & Events Manager

• Handling all front desk daily duties

• Reservations – Dealing with all Bookings, preparing Arrivals.

• Sending and corresponding with emails

• Daily Social Media Networking – updating alll online Enquiries.

• Preparing and Follow up on Housekeeping and rooms

• Planning events

• Cold Calling

• Phoning Locals invite them to join the events

• Getting new Business in – By phoning Companies

• Dealing, Preparing and booking out venue for

conferences and bigger groups and events

Duration: April 2018 - August 2019

DM International

Sales Consultant

• Tele sales

• Selling on Referral Basis – target driven

• Insurance Industry – Selling Cancer Products on Behalf of Platinum Life

• Upgrades (cross and upsell)

• Basic Sales (Bringing new client in)

• Daily Targets

Duration: November 2018 - February 2019

The Unlimited – Financial Service Provider

Team Leader

• Tele sales

• Short Term Insurance

• Referrals

• Cold Calling

• Building a Crew – Six People under me which I trained

• Preparing for Morning Meetings, Motivational meetings and attending weekly Meetings with Senior Management

• Daily Breakdowns of each person’s daily

Targets. Reaching my own Personal Targets.

• Goal Setting – Weekly Basis (all trainees and

Trainers)

• Duration: 2016 - 2018

Little Switzerland Hotel

Head Client Services

Reservations & Duty Manager

• Switchboard, Checking Clients in and out, Guest

relations queries

• Reservation Bookings

Maintaining company email – client facing

Dealing with online booking enquiries and preparing Paperwork for daily check-ins

Dealing with payment enquiries.

• Managing all department

Boutique, Bar, quick shop, Restaurant, Reception & Housekeeping

Stock management and Finance

Customer Care - Departmental enquiries

Resolution management

• Management of hotel restaurant

Meeting with Chefs and make sure Menus get

discussed, quantified and managed based on

occupancy

• Room maintenance and service

Making sure each room gets check, so they are ready for check-ins for Hotel and Self Catering.

Updating Menus and Dinner List for Evening Bookings

& Checking Reservations after hour’s bookings.

Receiving Stock

Duration: 2014 -2016

2011 – 2014

Unfreight Transport

• Receptionist

• Receiving Clients

• Reporting to Management, Providing Reports

• Switchboard

• Filing

• Admin

• Dealing with Broker and Insurance queries and

Claims o Invoicing

• Work with Big Clients to handle outstanding paperwork 2007-2011

Hotel Industry

• Client Services

• Management Support

• Head of Department

• Reservations with International Experience

The Bridge Hotel – Cumbria, the United

Kingdom

• General Assistant

• Restaurant - Waitress

• Prepared for Breakfast & Dinner (polishing to setting up)

• Assist with Housekeeping – Cleaning and preparing rooms for Check ins

• Bar – Helped with Busy Lunches

• Kitchen Porter – Assist in the Kitchen when staff was off.

The Crown Inn, Maidenhead London, the United

Kingdom

• General Assistant

• Bar Lady – Cleaning, stocking and getting ready for customers o Restaurant - Assist when restaurant was busy

• Reservations – Took Bookings for the Restaurant in the evenings for dinning.

• Preparing the Restaurant for the table setting.

EDUCATION

Harrismith High School – Complete Grade 12

2006

Afrikaans

English

Biology

Home Economics

Geography

Mathematics

Business Economics

PERSONAL DYNAMICS & ATTRIBUTES

REFERENCES

Teresa Smith

The Unlimited

+27-60-641-****

Carol Anne Pappalardo

Little Switzerland Hotel

+27-83-511-****

Marlee Jacobsz

Unifreight Transport

+27-82-411-****

I am goal driven and a people orientated person. Loyalty to the company and ensuring client satisfaction is one of my strongest attributes.

I have worked in different organizations in the UK and South- Africa and this leads to advance experience in Professionalism and interpersonal communication skills that enables me to be culturally sensitive with my interaction with people. I have the ability to work under stress and handle difficult situations.

I am a hard worker and even in Leadership positions I will take the lead to get the job done. I am fluent in English speaking & writing.

I have 13 years’ experience in the Hotel/Entertainment Industry and obtained multiple exposure to all facets of the Industry. I regard myself as a self-motivator / self starter with excellent management and

interpersonal skills.

Because of my career opportunities and experience over the years, I was empowered with specialized skill and knowledge both technical and managerial.

I regard myself as a life long learner with the ability to master any new skills that is

possible needed to make a success of any possible position

Contact this candidate