Customer Service Representative
Resume:
RASHONDA HILLS
Customer Service Excellence
Laveen, AZ 85339
********.*****@*****.***
• Strong team player and leader.
• A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability.
• Committed to quality performance with an ability to learn new procedures quickly.
• Takes pride in providing creative direction and out of the box thinking.
• Enjoys complex, multi-faceted assignments where pulling together a collaborative pool of skills is essential.
• Fosters a lively and professional work environment and values commitment to excellence, innovation, and customer service.
• A fast learner who is self-motivated and shows initiative. Willing to relocate: Anywhere
Verification Representative
Paramount Staffing, Inc. - Phoenix, AZ
May 2019 to December 2019
Outbound calling to companies and schools verifying employment and school information process about 100 calls per day on a dialer system.
Customer Service
Dysis Wells Fargo - Tempe, AZ
April 2018 to October 2018
- Contractor
• Proving customer service on Legal orders, helping customer understand the legal orders and try to best to assist in the difficult situation.
• Processing refund for Legal Order fee, advised of release timeframes, review cases to see if errors sending escalation if needed for review.
Customer Service
Macy's - Tempe, AZ
May 2015 to July 2017
• Provided customer service on credit card accounts dealing with billing and credit adjustments disputes.
• Processed lost and stolen credit cards, credit line increases and verification if card declines for any reason. Customer Service
Logisticare - Phoenix, AZ
May 2011 to March 2015
WORK EXPERIENCE
• Scheduled reservations for New Jersey Medicaid members with medical transportation in a fast pace call center.
• Responsible for using proper procedures to change or cancel reservations.
• Helped members with concerns with Transportation, Mass Transit, Eligibility, Gas Reimbursement inquiries.
• Explained policies and went over services provided and new procedures. Technical Support
Sears - Tempe, AZ
May 2009 to April 2011
• Provided technical support on variety of appliances as well as quality customer service.
• Provided effective and consistent technical support.
• Researched technical solutions.
• Performed tasks related to answering customer inquiries received via telephone.
• Helped resolve issues with customers quickly.
Collections Officer
Concord Servicing - Scottsdale, AZ
June 2006 to April 2009
• Collected on Timeshare, Home Improvement loans from 1-105 days past due.
• Provided consumers with help understanding their contracts and strategies to get back on track with their loan.
• Evaluated customers for refinancing of their current loan or helping get a payment deferred on the loan. Collections Officer
Green Tree - Tempe, AZ
July 2004 to May 2006
• Collected on 1-29 day past due Home Equity accounts, also 30-60 days past due Consumer Installment and Home Improvement loans.
• Provided customers with payment information, cycle dates, and interest rates.
• Interacted efficiently with business customers, providing information and resolving critical problems.
• Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service. High school or equivalent
EDUCATION
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