Customer Service Manager
Resume:
GENETA, REYNALDO MARTINEZ JR.
Address: Catalunan Pequeno, Davao Del Sur,Davao City Philippines
Email: *************@*****.***
Mobile: +63-927-***-****
OBJECTIVE:
To obtain a position requiring challenging work that will utilize my experience and skills to meet your organizational needs. And be part of empowering organizations that focus customer satisfaction by enhancing consistency and creating team spirit.
PERSONAL INFORMATION:
Age: 38 years old
Date of birth: September 8, 1981
Place of birth: San Fernando, La Union
Gender: Male
Height: 5 feet 4 inches
Weight: 160 pounds
Civil Status: Married
Religion: Roman Catholic
Nationality: Filipino
Languages: English, Filipino
WORK EXPERIENCE:
Position: Lead Barista
Company Name: Always Bean Cafe
Period of Employment: October 2017 – November 2018
Address: Kisad Road Baguio City
Job Description:
●Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
●Clean or sanitize work areas, utensils, or equipment.
●Clean service or seating areas.
●Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
●Describe menu items to customers or suggest products that might appeal to them. Order, receive, or stock supplies or retail products.
●Provide customers with product details, such as coffee blend or preparation descriptions. ● Receive and process customer payments.
●Serve prepared foods, such as muffins, biscotti, or bagels.
●Stock customer service stations with paper products or beverage preparation items. ● Take customer orders and convey them to other employees for preparation.
●Take out garbage.
●Weigh, grind, or pack coffee beans for customers.
●Wrap, label, or date food items for sale.
●Create signs to advertise store products or events.
●Demonstrate the use of retail equipment, such as espresso machines.
●Prepare or serve menu items, such as sandwiches or salads.
●Set up or restock product displays.
●Slice fruits, vegetables, desserts, or meats for use in food service.
Position: Barista Maestro
Company Name: Emirates Leisure Retail LLC
Period of Employment: October 2008 – October 2014
Address: Dubai, United Arab Emirates
Contact: +971-*-***-****
Job Description:
●Lead shift when required to do so, opening and closing the store to the standard required by Costa.
●Train and support all Baristas’ in delivering the unbeatable coffee experience to all our customers.
●Opening the store and preparing for the shift to brand standard.
●Closing the store and completing the shift to brand standard.
●Ordering consumables/food.
●Monitoring/delivering service to brand standard.
●Train all new members to Barista level using the Barista Core and Coffee Skills.
●Support on-job experiences in store, ensuring prospective team members understand the importance of Coffee Excellence and brand standards as well as observing their behavior to ensure that it fits in the Costa way.
●As the BM on shift, take responsibility for checking the quality of the espresso by accurately measuring and recording the grind and dose.
●As the BM on shift, ensure that all drinks are made and served to brand standard. Support team throughout shifts to ensure the delivery of Costa brand standards.
●To ensure that all coffee equipment is in good working order, report any faults to the store manager and be aware of maintenance schedules.
●To complete a monthly audit of the Coffee Excellence brand standards on Costa check to enable team members to understand and deliver all of the standards in the Coffee Excellence section of the Costa check.
●To review monthly Coffee Excellence scores and action plan according to ensure standards are delivered 100% of the time.
Position: Waiter and Attendant
Company Name: Quezon City Sports Club
Period of Employment: August 2007 – September 2008
Address: E. Rodriguez Sr. Ave., Quezon City, Metro Manila, Philippines
Contact: +63-02-721-****
Job Description:
●Present menus to patrons and answer questions about menu items, making recommendations upon request.
●Serve food or beverages after patrons, and prepare or serve specialty dishes at tables as required.
●Clean tables or counters after guests finished dining.
●Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
●Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.
●Escort customers to their tables.
Position: Waiter
Company Name: Marlon’s Billiards and Resto Bar
Period of Employment: November 2006 – July 2007
Address: Baguio City, Benguet, Philippines
Job Description:
●Present menus to patrons and answer questions about menu items, making recommendations upon request.
●Serve food or beverages after patrons, and prepare or serve specialty dishes at tables as required.
●Clean tables or counters after guests finished dining.
●Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
●Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.
●Escort customers to their tables.
Position: Sales Associate
Company Name: Bench (Suyen Company)
Period of Employment: July 2006 – January 2007
Address: SM Baguio, Baguio City, Benguet, Philippines
Contact: +63-074-***-****
Job Description:
●Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
●Maintain an awareness of all promotions and advertisements.
●Assist in floor moves, merchandising, display maintenance, and housekeeping.
●Assist in processing and replenishing merchandise and monitoring floor stock.
●Recommend, select and help locate or obtain merchandise based on customer needs and desires.
●Describe merchandise and explain use, operation, and care of merchandise to customers.
●Assist in completing price changes within the department.
●Participate in year-end inventory cycle counts.
●Any other tasks as assigned from time to time by any manager.
Position: Sales Associate
Company Name: Toy Kingdom
Period of Employment: January 2006 – June 2006
Address: SM Baguio, Baguio City, Benguet, Philippines
Contact: +63-074-***-****
Job Description:
●Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
●Maintain an awareness of all promotions and advertisements.
●Assist in floor moves, merchandising, display maintenance, and housekeeping.
●Assist in processing and replenishing merchandise and monitoring floor stock.
●Recommend, select and help locate or obtain merchandise based on customer needs and desires.
●Describe merchandise and explain use, operation, and care of merchandise to customers.
●Assist in completing price changes within the department.
●Participate in year-end inventory cycle counts.
●Any other tasks as assigned from time to time by any manager.
EDUCATIONAL BACKGROUND:
College:
Name of School: University of Baguio
Address: General Luna Road, Baguio City, Benguet 2600 Philippines
Course: Bachelor of Science in Criminology
Date: June 1998 – March 2003
High School
Name of School: Agoo Academy
Address: San Nicolas Central, Agoo, La Union
Date: June 1994 – March 1998
Elementary
Name of School: Don Jose B. Bernal Elementary School
Address: Concepcion, Rosario, La Union
Date: June 1988 – March 1994
EDUCATIONAL BACKGROUND:
To be furnished upon request.
Contact this candidate