Service Customer

Henri Er Wei Heng

[mailing address: NO.**, JALAN PUTERA 6,

TAMAN PUTERA INDAH,

JALAN SALLEH

MUAR JOHOR,

[IC: 930***-**-****]

[Contact number: +601********]

[email: **************@*******.***]

[A candidate who is seeking for a job, currently I have more than 3 years working experience. I have bachelor degree where I was graduated from Universiti Tunku Abdul Rahman (Perak Campus) and my major is Bachelor of Information System (HONS) Business Information System. For more than two years working experience in a multinational IT service and solution company, I am seeking for a job vacancy to utilize gained skill, knowledge and abilities while being capable, innovative and flexible.] Technical Skills

1. Programming Languages: Java programming, SAP ABAP programming, C#

(ASP.Net), C++

2. Database: SQL Server 2014, MySQL, Oracle SQL

3. Operating System: Window OS, Linux

4. Editor / IDE: Notepad++, Eclipse Java Mars.2, NetBeans 7.0+ 5. Software: Microsoft Visio Studio +, Cisco Packet Tracer, Wireshark, multimedia software tools (video editing software), etc… 6. Markup Languages: HTML 5+, CSS3, JavaScript

7. ERP: Odoo 8.0, ERPNext

8. Business Intelligence Information System: Oracle Hyperion (HS11) Strength

1. Extensive knowledge of database system, enterprise networks and some business application software.

2. Possess good problem solving, analytical and troubleshooting skills. 3. Ability to communicate effectively, both in oral and written. 4. Skilled in planning, organizing and coordinating work assignments. 5. Responsible and trustworthy.

2

6. Willing to learn new skill, technique and knowledge and apply in new environment. 7. Self-independent.

8. Ability to work individually as well as work in group. Language

Language Spoken Written

Bahasa Malaysia

6 7

English

8 8

Mandarin / Chinese

10 10

Dialect: hokkien

9 9

Education

[SEPTEMBER 2012 – DECEMBER 2016]

[Bachelor of Information System (Hons) Business Information System] / [Universiti Tunku Abdul Rahman, Perak Main Campus]

• Graduation date: Jan, 2017

• CGPA: 2.4620

• MUET: Band 3

[SECONDARY SCHOOL - FROM 2006 TO 2011]

[Chung Hwa High School]

• SPM, UEC 2010, 2011

• SPM results: 1B, 3C, 1D, 1E

• UEC results: 1A1, 2A2, 2B3, 1B4, 1B5, 2C7

Experience

[26TH SEPTERMBER 2016] – [31ST DECEMBER 2016]

[Internship in Application Support team] at [LF Logistics Sdn. Bhd., Shah Alam]

Being an intern in LF logistics local IT team for more than 3 months (14 weeks) started from 26th September 2016 to 31st December 2016.

3

[11ST APRIL 2017] – [8TH DECEMBER 2019]

[Service Desk Analyst/Technical Support Level 1]

at [DXC.Technology]

A service desk analyst/Technical Support Level 1 working in DXC.Technology located in Cyberjaya. Being a Technical Support Level 1 who mainly support Mandarin speaking users from China, Hong Kong and Taiwan users working for Ericsson company. I was providing level one basic troubleshooting and problem analysis on major of software issue and other IT-related issue, consulting service and issue escalation service. The team I participated is using Ericsson owned service management platform called SMP (Smart Management Platform).

Activities

Universiti Tunku Abdul Rahman (UTAR)

Society & Events:

• Computer Society, 2015 – Normal member

• UTAR Buddhist Society, 2013– Normal member

• Young Entrepreneurs Society 2015– Normal member

• Nature and Pet Lovers Society 2014 – Normal member

• UTAR Buddhist Society, 2013/2014 – Committee member

• Young Entrepreneurs Society Recruitment Drive and Entrepreneurs Training Camp helper 2015 Workshops and Training at UTAR:

• Entrepreneurial Talk Series by Tan Sri Dato' Dr Francis Yeoh Sock Ping, Managing Director of YTL Corporation Berhad & Executive Chairman of YTL Communications Sdn Bhd

• Creating Solution, 2014

• A Crash Course in Taking Notes and Making notes, 2014

• The Effective Leader, 2015

• SAP ABAP Programming Training – Jan 2015

LF Logistics Local IT team

Workshops and Training Programmes:

• Application Competency Certificate Program (ACCP) Training

• Project Management Fundamentals (PMF) Workshop

Reference

• 1. Chan Chin Jie (emplyed at Youth Buddhist Association Malaysia), contact no: +6011- 21893103 / email: *********@*****.***

• 2. Lee Chen Kang (UTAR lecturer from Faculty of Information and Communication Technology), contact no: +601*-*******/ email: *******@*****.***

Contact this candidate