Front desk Supervisor
Resume:
Jinish Kanpara
************@*****.***
*** **** **** ******, *********
Summary
More than 1 year of professional experience in sales, merchandise and customer service.
Aim to provide the best customer service with superior communication.
Love handling office traffic. I believe in exceeding customer expectations above its peak.
Passionate about helping people and solving their problems has become my habit since past years.
Work Experience
Front Desk Supervisor
GOLD'S GYM - Vancouver, BC
February 2020 to Present
Meet and exceed team sales quota by monitoring sales KPIs, forecasting, fine-tuning sales processes, and ensuring consistency of sales metrics among the team
Provide customer service on front desk and deal with customer problem such as Billing information, cash transactions and merchandise returns
Opening and closing the Gym and providing daily statistics to the Sales Manager with transactions from card, cash or inter-ac.
Resolve any customer queries through professional communication via telephone, e-mail or in-person.
Sell memberships on commission and generate minimum 30000$/month for Gym revenue.
Active in the community by organizing events regularly, connecting with other local business to support healthy relationship and marketing opportunities.
Work closely with all functional teams (human resources, operations, personal training, marketing, finance, customer service, etc.) as a key contributor to the company’s overall success and profitability.
Sales Associate
Nespresso, Nestle - Vancouver, BC
September 2019 to February 2020
Achieved sales and service target level by using knowledge from my six-sigma certification resulting in landing up a place in top 3 Nespresso stores in British Columbia
(December).
Performed cash transaction and checked the correspondence of sum received and sent all to the accounting department.
Maximized the sale of Nespresso products and helped managers with inventories, stock and cash.
Motivated team members how to sell more, increase KPI, and help colleagues excel better in selling performance.
Offered gift cards, deals as per the special promotions of the store. Sales Representative
Canadian Super Store - Vancouver, BC
January 2019 to September 2019
Worked as a cashier in apparel department and aimed to proved best customer service skills.
Worked at the front desk in the apparel section and performed opening of the Canadian super store.
Administered inventory and management of each department such as Housekeeping, Groceries, apparel and receiving section by using the training skills provided by the super store manager resulting in maintenance and cleanliness of the superstore aura.
Managed to solve some harsh problems of some customers by offering them a gift card or discounts.
Education
Master's in Data Analytics
Langara College
January 2019 to April 2020
Bachelor's in Electronics and Telecommunication
Symbiosis International University
April 2014 to May 2018
Skills
Microsoft Office
Microsoft Excel
Microsoft PowerPoint,
Customer Service
Certifications and Licences
Six Sigma Green Belt
Present
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