Joe Tena, CSM

adednw@r.postjobfree.com

512-***-****

SUMMARY

CSM ( Certified Scrum Master ) with extensive 27+ years of successful Management in IT ( Information Technology ) in private and public sectors, in corporate and government. PMP - trained. Well rounded business and technical skills in both applications and infrastructure. Diversely experienced on many enterprise applications and complex, advanced IT infrastructure projects including AWS cloud computing, virtualization, cybersecurity (installation, configuration, monitoring, and control of SIEM, IDS, VAT, Shavlik, ENS, Access control, MPLS, serial to IP), enterprise compliance, infrastructure tiered data center-driven projects, SAP Infrastructure ( ERP, CRM, SCM, EP, BI, MDM, PI, Solution Manager, plus Basis ), and large - scale B2C and B2B internet technology solutions. Expertise include: Agile – Scrum ( managing sprint, sprint planning, daily scrum, sprint review, sprint retrospective, backlog refinement, etc. ), O365 migration, Refresh, ITIL, software development life cycles ( SDLC ), disaster recovery ( DR ), business continuity planning ( BCP ), business process re-engineering ( BPR ), Web information architecture (navigation, look-and-feel, and content), change control and release management, project management (budgets, timelines, resources, scope), customer engagement, project scoping, proposal writing, SOW, requirement definition and analysis, solutions architecture, negotiations and procurement, vendor management, and technical writing. Other IT projects include data center-driven projects (space, electrical, cooling, racking, cabling, servers, telecom, NAS and SAN storage, monitoring, back-up and recovery, security, support, etc.), portals, content management, single sign-on ( SSO ), e-Commerce, e-Permits, e-Billing, ERP, OS migration, application migration, data migration, data replication and synchronization, ITIL Operations, multi-factor authentication ( PKI / digital certificates, risk authentication, tokens, biometrics, etc. ), IEEE testing, QA/QC, remote management, telecom, and WAN / LAN ( circuits, switches, routers, multiplexers, network planning, load analysis, balancing, stress testing). Profit and loss experience. Outstanding leadership, planning, communication, customer satisfaction, conflict resolution, and vendor management. Scrum Facilitator, Coach, Mentor, and Teacher.

EXPERIENCE

Scrum Master / Sr. IT Project Manager, Apple, 6/2019 – present

Scrum Master of 4 cross functional development teams -- managing sprints, sprint planning, daily scrums, sprint reviews, sprint retrospectives, and backlog refinement. Managed large-scale infrastructure projects interfacing with multiple application and infrastructure teams in this 560 billion technology company – the largest company worldwide by market capitalization. Oversaw, directed, managed, all project teams and operations resources on-site and remote – Telecom, Network, Server, Cloud, Storage, Backup, Architecture, Applications, Database, Cybersecurity, Risk, Asset Management, Applications, and Help Desk. Developed and tracked to detailed project plans to lead project teams deliver to requirements and meet aggressive timelines. People-focused. Led and drove multiple cross-functional projects concurrently in this very fast paced environment. From initiation, planning, execution, monitoring and control, to closing via agile / scrum, orchestrated data center migrations across states, physical and virtual server builds, storage (NFS and SAN) configurations, database (Hadoop, Cassandra) cluster expansion deployments with disaster recovery. Adapted project plans, schedules, and resource assignments as required to respond to emerging requirements and risks. Collaborated and influenced resources across matrix organizations at all levels. Managed all work performed by internal resources and outside contractors as applicable to project. Delivered specified project requirements within the constraints of scope, quality, time, cost, and meeting customer satisfaction requirements. Scrum Facilitator, Coach, Mentor, and Teacher.

Scrum Master / Sr. IT Program Manager, LCRA, 4/2018 – 6/2019

Scrum Master of 4 cross functional development teams -- managing sprints, sprint planning, daily scrums, sprint reviews, sprint retrospectives, and backlog refinement. Managed the portfolio of higher risk projects with complex coordination with Leadership or senior management level communication and involvement. At an advanced level, managed business, technology and/or construction projects for eight (8) power plants and water dams for this 80-year old multi-million-dollar wholesale utility company. Oversaw, directed, managed, all project teams and operations resources on-site and remote – Telecom, Network, Server, Cloud, Storage, Backup, Architecture, Applications, Database, Cybersecurity, Risk, Asset Management, Applications, and Help Desk. Managed all work performed by internal resources and outside contractors as applicable to project. Delivered specified project requirements within the constraints of scope, quality, time, cost and meeting customer satisfaction requirements. Responsible for the development of scope decomposition, budget and schedule. Led project planning, resource planning and staffing, progress reporting and troubleshooting. Ensured project results met requirements regarding technical quality, reliability, schedule, and cost. Monitored performance and recommends schedule changes, cost adjustments or resource additions. Solved technical and nontechnical problems throughout the life of the project. Provided timely and accurate information and status updates to project sponsors, stakeholders, end users, and management. Developed and maintained project budgets and forecasts and evaluated how project plan changes impact cost and schedule. Sample projects include: Generation Security Hardening Program – SIEM, IDS, VAT, ENS, and Shavlik, Enterprise Compliance Program, Windows 10 Program and O365 Program, Exchange Mail Program, Encryption using Serial to IP Program, NAS to NAS Migration Program, multi-factor authentication security project, VPN project, decom of Juniper firewalls, installation of Cisco firewalls, Netbackup to Avamar backup and storage migration, disaster recovery, migration from physical based servers to the virtual based AWS cloud -- from initiation, planning, execution, monitoring and control, to closing via agile / scrum sprints. Delivered all projects within scope, on time, within budget, according to customer requirements. Scrum Facilitator, Coach, Mentor, and Teacher.

Sr. Technical Project Manager, ATOS IT SOLUTIONS & SERVICES, LLC, 6/2015 – 3/2018

Exceeded assigned multi-agency targets for Transformation (migration) and Refresh (patching, updates, upgrades, remediation, and rewrites) projects for this billion-dollar IT solutions and services company. Led the end-to-end migration of various large complex infrastructure and application projects. Sample projects include: Office x to O365 migration, ADM Manager+ (Active Directory), upgrade from Oracle EBS 11.x to Oracle EBS 12.x, upgrade from SMS to SCCM, cutover migration from Exchange Server 2010 to O365, Windows 2003 OS to Windows 2010 OS migration, Body cam security project, Netbackup to Avamar backup and storage migration, asset management of hardware and software licenses via O365 PowerShell, disaster recovery, migration from physical based servers to the virtual based AWS cloud -- -- from initiation, planning, execution, monitoring and control, to closing. Delivered all projects within scope, on time, within budget, and according to customer requirements. PMP - trained. Implemented waterfall SDLC initiation, analysis, design, coding, testing, implementation, and maintenance as well as agile / Scrum SDLC initiation, planning, implementation, review, and release. Implemented other methods like JAD, RAD, spiral, iterative as requested.

Worked directly with internal and external teams, leading the customer engagement, analysis, solutioning, development, testing, deployment, and support of various infrastructure and enterprise application projects using agile - Scrum ( alpha, beta, and production ) or Waterfall as requested by customer. Interacted with a broad cross section of technical teams spanning a wide range of technologies, working closely with solution architects, application developers, testers, Windows Support, Networks, Server, Backup and Recovery, Storage, Database Management, Asset Management, Security, Mainframe, and VM. Worked with all stakeholders to scope work, identify appropriate resources, set goals, track and report progress, develop plans and schedules, resource projects, and communicate to customers.

Sr. Infrastructure and Applications Project Manager, XEROX, 5/2012 – 6/2015

Responsible for the project management, strategy, and deployment of enterprise infrastructure and software application projects for this $22 billion-dollar document management corporation. Led end-to-end infrastructure and software application projects, leading cross-functional technical teams from initiation to launch. Sample projects include: Office x to O365 migration, Active Directory Refresh, staged migration from Exchange Server 2007 to O365, ASOIG, LTS, CAPPS, and WorX-MediMAR enterprise applications migrations, Endpoint Security (ENS), multi-factor authentication security project, VPN, server consolidation, cabling, installation, and configuration of switches and routers in new data center, network zone migration, migration of remote physical servers to a single data center and a fail-over data center, disaster recovery. Directly interacted with a broad cross section of both internal and customer technical teams spanning a wide range of technologies, working closely with sales, solutions architecture, software development and service teams to deliver custom software solutions. Implemented agile and waterfall SDLC phases of initiation, analysis, design, coding, testing, implementation, and maintenance as well as agile / Scrum SDLC phases of initiation, planning, implementation, review, and release. Implemented other methods like JAD, RAD, spiral, iterative as requested.

Service Delivery Manager of IT Operations, XEROX, 2/2010 – 5/2012

The IT Service Delivery Manager of Operations was an integral part of the delivery support strategy and day to day IT service delivery operations for the $863 million State of Texas account. Served as the primary contact between the DPE and the SDMs (Service Delivery Managers), the incident and problem management teams, and the change and release management teams. Supported the DPE and/or PE (Program Executive) as the service delivery advocate and the focal for day-to-day service delivery operations and reporting.

The DPM of Operations served as the Escalation Manager in resolving critical (P1) and priority (P2) incidents escalated by customer agencies. Facilitated meetings and led cross-functional towers (e.g., Intel Client Support, Unix Support, Novell, Network, Server, Backup and Recovery, Database Management, Asset Management, Security, Mainframe, Print, Mail, Project Management, Service Delivery, Transformation, and the likes) in driving critical and priority incidents to resolution. Drove and managed communications of outages to customer agencies, to DIR, and to internal cross-functional towers. Timely communicated outages that breached SLAs to Executive management for assistance and direction. Facilitated and led RCAs (root cause analysis) and problem management sessions.

Managed the SLAs (Service Level Agreements) and owned corresponding Key Measurement Improvement Plans related to driving down the backlog of incidents and service requests (P3 and P4). Worked with and across cross-functional towers to drive down the backlog of over 6,000+ incidents and service requests. Proactively monitored the problem and change process. Managed problem and change issues and alerts which were escalated by customer agencies and DIR. Ensured that processes and procedures were adhered to and executed according to contract relating to incident and problem management and change and release management competencies and matrix managed teams.

Infrastructure & Applications Project Manager, Home Depot, 9/2006 – 12/2009

Successfully project managed the $10 million-dollar, company-wide, 18-month ERP / SAP Project from project prep, blue printing, realization to go live, and successfully finishing on time and $150K under budget. Directly responsible for saving roughly $5 million in hardware and software license costs through vendor negotiations. SAP project included ERP, CRM, SCM, EP, BI, MDM, PI, Solution Manager, Basis, HP UX-based server builds, Hewlett-Packard’s XP, ESL, VLS, and DR (disaster recovery) using Continental Cluster. Wrote 200-page new technical operations manual for SAP infrastructure.

Implemented Scrum agile SDLC to successfully project manage various IS application-driven projects from concept to launch including the following enterprise applications: SAP, GetPaid, ExpertRPS, Cognos, Siebel, MS SQL, Oracle, WebSphere, Kana, Aspect, Kronos, e-Mail, VPN, Internet, Intranet among others. Matrix-managed multiple cross-functional, cross-departmental project teams chaired and led both business and technical project meetings. Managed barriers, risks, scope, and metrics of assigned projects. Developed, maintained project plans, WBS (work breakdown) using Primavera and Project.

Managed resources and over $30 million budgeted projects for a Tier 3 data center of this highly fast paced $10-billion-dollar company, maintaining an impressive uptime of 99.99%. Implemented PPM ( Project Portfolio Management ) to manage various infrastructure and application projects. Among the many successfully completed enterprise, mission critical projects include: data center consolidation and migration, rack and server and telecom consolidation and standardization, upgrade of electrical and cooling capacities, increase of network bandwidth from DS-3 to OC-3, SSO (single sign-on), “single touch” DR (disaster recovery) with multiple site RTO (return to operations) of 45 minutes, NAS and SAN storage RAID 5 upgrades, HA (High Availability) using Service Guard, CA (Continuous Access) for replication and synchronization, BAR (back-up and recovery) using NetBack-up, support and help desk using Remedy, Service Measurement, Service Reporting, SLA management, and SOX compliance.

IT Director, Louvre, 1/2004 – 8/2006

Brought-in over $2 million in revenue for marketing and brokering deals over three years for this start-up company. Pursued new business opportunities and repeat customers. Worked directly with business clients and senior management. Engaged the customer and collaborated with internal team members and stakeholders to deliver custom business solutions. Answered RFIs / RFQs / RFPs, understood customer business requirements, proactively scoped, recommended, and presented to customers potential technical solutions until sales deals were closed. Aligned technology and retail solutions with business strategies. Identified opportunities, conducted analyses, needs assessments, cost / benefit assessments, led technology evaluation and selection efforts, marketed, and brokered services resulting in revenue. Championed planning to execution of strategies, roadmaps, processes, technologies, initiatives, continuous improvements, and partnerships.

Successfully planned, analyzed, designed, developed, tested, and implemented strategic enterprise projects that resulted in multi-million revenue for the company. Managed budgets, timelines, resources, and scope. Managed day-to-day operations and resources. Interfaced with cross-functional departments. Mentored and coached staff, wrote personnel performance reviews, developmental plans, budget plans.

IT Web Systems Manager, Crowley, 1/2001 – 12/2003

Led the successful re-design from scratch of the internet and intranet sites of a privately-owned, 118-year old multi-billion maritime solutions, transportation and logistics company, i.e., www. Crowley.com. Newly re-designed internet and intranet sites resulted into a dramatic increase by 85% in user sessions and 382% increase in average hits per day for a 3,000-employee multi-site company. Re-designed internet site ahead of schedule, within budget, with zero trouble calls, and a consistent high availability / uptime of 99.99% since launch. Developed the company-wide content management system. Provided content expertise on information architecture (site map, task-based navigation design, content, single look-and-feel), usability, and content management. Managed a direct staff and cross-functional resources participating in the re-design of both the internet and intranet sites. Acted as the business liaison between IT and all business units and various levels of management up to the CEO during this high impact, company-wide project. Successfully managed roll-out of re-designed internet and intranet sites. Mentored and coached staff, wrote personnel performance reviews, developmental plans, and budget plans.

Sr. e-Business Project Manager, Carta – Lockheed Martin IMS, 12/1998 – 12/2000

Brought-in over $1 million in revenue from billable e-Government consulting services for this $15 million, 120-employee start-up company. Engaged the customer and collaborated with internal team members and stakeholders to deliver custom e-Government and e-Business solutions. In partnership with Account Managers, answered RFIs / RFQs / RFPs, understood customer business requirements, proactively scoped, recommended, and presented to customers potential technical solutions until sales deals were closed. Served as the technical confidant to customers. Provided billable principal consulting services in project management and enterprise technology strategy of B2C and B2B Internet / Web-based technology solutions. Managed end-to-end various enterprise application and infrastructure projects for clients. Implemented appropriate JAD, RAD, spiral, iterative, and waterfall SDLC methods as needed. Project managed multiple projects and teams (budgets, timelines, resources, scope), developed project plans and schedules, resourced projects (staffing), chaired and conducted team meetings, tracked milestones and deliverables to schedules, resolved project issues, ensuring project is on track and on budget. Interfaced and collaborated with cross-functional teams of government agencies. Managed roll-out of all e-Government, e-Commerce solutions. Conducted postmortems. Provided content expertise on information architecture (site map, task-based navigation design, content, single look-and-feel), usability, and content management.

Applications Project Manager, Intel Corp, 1/1993 – 11/1998

Led 72-member cross-site technical team of application developers and system engineers in migrating Intel’s 1,000+ in-house and shrink-wrap applications, some 75,000 desktop clients, and over 10,000 servers worldwide from Windows 3.1 to Windows NT and Windows 95. Ported Intel’s 16-bit applications to 32-bit using a Microsoft stack. Provided project management and technical leadership in the areas of applications and operating system Windows NT client-server computing for this highly fast paced $35 billion-dollar semiconductor company. Defined direction, goal, enterprise strategy, objectives, project plans, project financials, and staffing. Managed day-to-day operations and resources. Implemented appropriate JAD, RAD, spiral, iterative, and waterfall SDLC methods as needed. Managed all project issues and removed all barriers to progress. Responsibilities also included OS benchmarking, OS and applications testing, setting-up multiple on-site and remote test facilities. Developed IEEE-compliant test plans, methodology, and test cases.

* EDUCATION

Harvard University

Candidate for Masters

AS, Comp Science, ‘90

BA, Management, ‘92

* SKILLS

Operating System

- DOS, Windows, Unix

- Linux, Mac OS x

Project Mgmt

- Clarity, SharePoint

- Project, Primavera

Cloud

- AWS, Azure, vmWare

- Exadata, Netbackup, Avamar, SAN, vBlock

Database

- SAP, Oracle, SQL

Program Language

- Visual C++, C#, VB

- Pascal, Fortran, C

Microsoft Office

- Excel, Word, Access

-Powerpt, Visio, O365

Enterprise Apps

- Remedy, Rational

- Quality Center

- Service Guard

- Continental Cluster

- Continuous Access

- Cognos, Siebel

- Kana, ExpertRPS

- Photoshop, cc:Mail

- Exchange, Outlook

Internet

- HTML, XML, Frontpg

- .NET, Site Server, IIS

Systems

- UX Server, Web Svr

- HP XP SAN Storage

- Hitachi, EMC SAN

- NetApps NAS Storage

- HP ESL, VLS

- Network Circuits, Switches, Routers,

Firewalls, Balancers

* TESTIMONIALS

" Joe is the most effective and efficient program manager we’ve had in LCRA. If not for Joe’s leadership and initiative, a lot of our complex IT projects would remain stagnant and not progress forward or make it to completion. Joe’s emotional intelligence, empathy with others, skill in building relationships top-down, and skill to get things done is one to be admired and modeled by others. “

LCRA

“ Joe, You’ve done an outstanding job. I can’t thank you enough Joe. If I had been able to call out some key names that made this IT project happen, you would be at the top of the list. You worked thru MANY issues. In spite of all those challenges, you were still on track, and finished on time. The progress and results you’ve made is a testament to your capabilities to overcome issues and still get forward progress."

XEROX

" Joe has been both an outstanding individual contributor and manager… a very high achiever.…very well-versed in technical strategies, with broad knowledge in both infrastructure and applications. He role models teamwork and effective management of people. He has proven his ability to matrix manage to outstanding results. "

HD Supply

" Joe has been recognized throughout the company, both from management and his peers for his quality and quantity of work . Joe demonstrates excellent job knowledge and skills. He always goes above and beyond the call of duty. Feedback has shown that Joe’s technical expertise, recommendations, and business acumen are highly regarded. "

Louvre

" The launch of the internet (www.crowley.com) and intranet was a great success... Joe played many roles including information architect, analyst, graphics designer, and manager of the Web Systems team... he is very driven and results-oriented. "

Crowley

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