Koty Smith

850-***-**** *** Hayden Rd apt. ****, Tallahassee, Florida, 32304 adednp@r.postjobfree.com.

Professional Summary

●Management experience in the customer service field in multiple positions

●Event management and coordination

●Extensive customer support history

Education

Florida State University, Tallahassee, FL

Bachelors in Psychology, Dec 2017

●3.45 GPA

Georgia Military College, Fairburn, GA

Associates Degree, Dec 2013

●Dean's List (3) President's list (2)

Experience

Foresite Realty, Tallahassee, FL Leasing Manager, Feb 2020- May 2020

●Obtained leases via social media, including the use of self-generated marketing materials, on campus tabling, and internet lead follow ups

●Maintained monthly reports including delinquency follow ups, utility billing reports, and market competition surveys

●Orchestrated and organized residential events to promote resident retention and strengthen community morale

STUDENT HOUSING SOLUTIONS, Tallahassee, FL Leasing Agent, Oct 2017– Feb 2020

●Determined the needs, living standards and economic viability of prospect customers

●Ensured proper maintenance and inspect properties periodically

●Advertised available properties using a variety of media and promoting materials

THE EGG CAFE AND EATERY, KLEMAN PLAZA, Tallahassee, FL Server, Jan 2019 – Oct, 2019

●Ensured guests enjoy their visit utilizing customer service skill honed by many years in the service industry

●Helped patrons select food and beverages by presenting menu, offering cocktails, and suggesting courses

●Responded to additional patron requirements by inquiring of needs

BANKERS LIFE AND CASUALTY, Tallahassee, FL Insurance Agent, Mar 2018 – Oct, 2018

●Customized insurance programs to suit individual customers, often covering a variety of risks

●Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries

●Explained features, advantages and disadvantages of various policies to promote sale of insurance plan

CARRABBA'S ITALIAN GRILL, Tallahassee, FL Server, To-go Coordinator, Jan 2017 – Mar 2018

●Led the to-go team with poise during rushes, taking responsibility for the accuracy and speed of each order

●Served guests and developed a rapport with each table, often explaining the menu and helping with difficult choices

●Managed staff, preparing work schedules and assigning specific duties in the to-go area

BIG EASTERN CASINO, Atlanta, GA

Casino Dealer, Event Manager, Nov 2013 – Aug 2015

●Monitored event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arose

●Consulted with customers to determine objectives and requirements for events such as meetings, conferences, and conventions

●Successfully managed multiple events with up to 15 staff members

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