Customer Service Desktop Support

Brujol Lukombo

Flat **, Ericsson House London, N*6 5TH Tel: 020******** Mob: 077******** E- mail: *******@*******.***

PERSONAL PROFILE

I am a hard working individual graduate with a second-class degree in Computer Networks and I have strong communication skills, self-motivated and Ability to learn quickly. I also have great customers service skills as I'm currently working as customer assistant at Lidl, I know how to deal with all the type of customers. I can keep up with SLA standards, working under pressure, keeping up with deadlines and working in a team. I am currently seeking for a company where I hope to expand my knowledge and make a significant contribution.

KEY SKILLS

• Written and verbal communication skills

• A strong team player with an excellent work ethic

• Ability to learn quickly

• Ability to explain technical concepts to users

• Self-motivated with an ability to multi-task

• Research and analytical skills

• Extremely organised

• IT Support

• Knowledge in TCP/IP network and routing understanding

• Knowledge in Network Management

• Understanding of Network Protocols

• Packet tracer

• Microsoft office

TRAINING

December 2018 – present - IT Career Switch

IT Support Technician

Modules:

CompTIA A+ 220-901

CompTIA A+ 220-902

CompTIA N10-007 Network +

Microsoft 70-680 TS Configuring Windows 7

Microsoft 70-685 Pro Windows 7 Enterprise Desktop Support Technician

Microsoft 70-697 Configuring Windows Device

Cisco 100-105 ICND1 Interconnecting Cisco Network Devices

CompTIA Security+

WORK EXPERIENCE

December 2015 – present – LIDL Customer Assistant

• Excellent customer service skills.

• Make the customer aware of any special offers.

• Carry out freshness checks, manage stock, operate the checkouts, handle cash, unpack deliveries and ensure the store is always clean and tidy.

• Ability to handle difficult customers in a calm and tactful manner.

CD Bramall - Customer Service Advisor For work experience I attended CD Bramall for two weeks working as a vehicle mechanic where I was involved in repairing basic faults with the vehicle.

• Answering all customer enquiries.

• Booking vehicles

• Working in a team

• Make the customer aware of any special offers

EDUCATION AND QUALIFICATIONSJune 2006 - 5 GCSE subjects studied at Mark Rutherford Upper School

Sep 2007 – June 2010- BTEC National Diploma IT Practitioners at Bedford College

January 2011 - Level 2 Maths and English at Southgate College

Oct 2012– June 16 - Second Class BSc Computer Networks Degree at Middlesex University

Contact this candidate