Social Media Customer Service

EXPERIENCE

Skylark Corporate Transportation: Project Coordinator July 2015 - Current

Use project management tools and techniques to establish and execute all aspects of project management and execution.

Work with different teams in the company to determine process improvement processes and best practices for multiple projects.

Develop and manage excellent customer experience for all stakeholders and partnerships within the company.

Responsible for managing project communication and liaisons with all relevant partners and stakeholders.

Ability to set and meet deadlines, multitask, and prioritize while managing high volume of tasks and projects.

Analyze effectiveness of procedures, develop enhancements and implement changes to ensure on going improvement of processes.

Develop training material for new systems or processes that were implemented and conducted training sessions.

Ensure effective transition of projects into deployment and production.

Finisar: Human Resources Graduate Intern Fall 2018

Assisted in all Human Resource operations including onboarding new employees, processing leave of absence requests, enhancing internal communication and organizing employee events.

Filed, maintained and audited the online filing system.

Created and implemented a new and efficient process for the team through DocuSign for the New Hire process

Ensured I-9 compliance for new hires and entered candidates into E-Verify.

Met with corporate new hires on day one to go over corporate presentation and ensure paperwork was complete.

Audited HRIS by running analytics and reporting reports.

Assisted the recruiting team by updating the job descriptions.

Lockheed Martin: Finance and Business Operations Intern Summer 2014

Supported development program finance team on day to day responsibilities

Assisted program management to implement an operational process, reducing the turn-around time and ensured effective use of available resources.

EDUCATION

Golden Gate University- MBA Graduated: 2019

San Jose State University- BS in Business Administration Graduated: 2015

SKILLS

Microsoft Office: Word, Excel, Outlook, Project, PowerPoint, QuickBooks SAP Oracle I9 Forms ADP Workforce Now E-Verify Google Suite iWork Suite Dropbox Recruiting Leadership Teamwork Project Management Travel Arrangements HRIS Process Improvement Interviewing Social Media Management Customer Service Training Zoom Excel Sharepoint Outlook

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