HR
Resume:
IRAM VICTOR
***********@*****.***
Visa Status : Visit Visa
Work Experience:
Nov 2016 – Jan 2020 Human Resource Clerk
Swiss-Belhotel Sharjah
Details of Responsibilities handled
RECRUITMENT
Communication and Coordination with Recruitment/Executive Search agencies.
Posting Job advertisement, Downloading relevant CVs, Pre-screening, Short listing potential CVs and forwarding to the HR Manager.
Arranging Interviews, and communicating with candidates, and Reference check where needed.
Issuing Job Offers and Contracts in coordinating with senior management.
Office arrangements for newly joining staff and Orientation. EMPLOYEE RELATIONS
Joining formalities for newly recruited staff.
Preparing employee files/documents and maintaining filing Archive.
Managing Employee data in Excel/HRMS system.
Conducting probation period evaluation to assess the employee suitability.
Updating various changes related to employee transactions such as Leaves, Absences, Deductions, Increment, and Promotions etc.
Managing business trip, transfers/promotions and relocation related issues.
Issuing reference letters, service certificates and bank letters etc. as appropriate
Issuing Employee ID cards, Uniforms, Insurance cards etc.
Conducting Exit Interviews, Preparing final clearance in coordination with the concerned dept. head.
Processing final settlement advice to payroll/finance.
Addressing the HR related queries of employees.
Processing Annual leave salaries, Air tickets etc. as needed. PAYROLL
Receiving payroll timesheets for different departments and accumulation for Payroll processing
Reviewing attendance related reports for employees in order to incorporate the same in payroll and issue penalties where necessary.
Processing overtime requests.
Advance salary, deductions, loans etc. verification and processing.
Preparing the final payroll and submitting to Finance department. GENERAL ADMINISTRATIVE
Typing letters, documents, and preparing spreadsheets as needed.
Drafting letters and correspondence to employees.
Writing and maintaining Job Descriptions.
Designing HR Forms, HR Policies and Procedures etc.
Preparing Organizational Charts.
OASYS APPLICATIONS HRMS (ERP)
Preparing SOPs, Coordinate with Implementation team and discuss the same with HR Team.
Collecting and preparing all the necessary requirements for the implementation process.
Responsible to convert the legacy data to HR system
Creating Organizations, Locations, Jobs, Positions, Grades etc.
Entering new employees’ information in HRMS/HRIS.
Assigning salary and entitlements, contract details, bank details, and other misc. data.
Creating Organization and Position Hierarchy, Creation of new SITs as required. OTHER RESPONSIBILITIES
Preparing management reports and charts.
Preparing power point presentations as needed.
Conducting performance evaluations annually in coordination with the management.
Conducting employee satisfaction survey and analysis.
Coordination with Bank to open bank account for staff.
Supporting office services section in preparation of travel, stationery and printing etc.
Handling employee grievances and applying disciplinary procedures. Oct 2015 – Sep 2016 Assist. Reservations (Centralized)
(Al- Raffa Group of Hotels)
Major Responsibilities skills:
Confirming Reservations through Emails and Phone Calls.
Dealing with the guests over the phone.
Taking and Inputting Reservations/Negotiating Rates in Hotels.
Confirm all web bookings/Travel Agents/Company Corporate and Group Bookings.
OneofthecomponentsneededtoapplyHotelRevenueManagementisMarketSegment.
It allows you to target and market to a variety of consumer groups with their needs and budget level.
Knows the credit policy of the hotel and how to code each reservation.
Processes advance deposits on reservations.
Determines room rates based on these llingtactics of the hotel.
Prepares expected arrival list for front office use.
Promotes good will by being courteous, friendly, and helpful to guests, mangers, and fellow employees.
To be aware of all front office procedures and assist with reception duties when required.
Getting information about areas of interest in order to target more clients’ in particular seasons.
Upload the rates in OTAs.
Jan 2014 - Sep2015 Reservations Officer
Al-Habtoor Group of Hotels
Major Responsibilities & skills:
Processes reservations by mail, telephone, fax or central reservation systems referral
Processesreservationsfromthesalesoffice,otherhoteldepartments,andtravelagents
Communicates reservation information to the front desk
Tracks future room availabilities on the basis of reservations
Assists in pre-registration activities when appropriate
Handles daily correspondence. Responds to inquiries and makes reservations as needed
Createsandmaintainsreservationrecordsbydateofarrivalandalphabeticallisting
Knows the selling status, rates, and benefits of all packages plans
Knows the type of rooms available as well as their location and layout Jan 2011 - Nov2013 Reservations Agent
Holiday Inn Hotel – Lahore, Pakistan.
Major Responsibilities &skills:
Processes reservations by mail, telephone, and fax.
Processes reservations from the sales office, other hotel departments, and travel agents.
Communicates reservation information to the front desk.
Tracks future room availabilities on the basis of reservations.
Handlesdailycorrespondence.Respondstoinquiriesandmakesreservationsasneeded.
Creates and maintains reservation records by date of arrival and alphabetical listings. Jan 2010 - Dec2010 Front Office Cashier
Savoy Hotel – Lahore, Pakistan.
Major Responsibilities & skills:
Operates front office posting software.
Clarifies customer’s question or concerns about the charges on their bills.
Assistswithdistributionofmonthendreportsasdirectedbyaccountsorfrontofficemanager.
Obtains the house bank and keeps it balanced.
Completes guest check-in procedures.
Handles paid-outs.
Follow-up on all deposit dues/deposit to be paid.
Assists Front desk staff on check-in as when required.
Balances cash at the close of the shift.
Disperses guest record upon check-out.
Completes guest check-out procedures and checking mini bar status. June 2009 - Dec2009 Internee
Soneri Bank Ltd. – Lahore, Pakistan.
Major Responsibilities & skills:
Account Opening Department.
Credit Department.
Import/ Export Department.
Teller.
Professional and Academic Education:
B.com (Hons.) – Accounting & Finance 2011
Hajvery University (European Campus) –Lahore, Pakistan I-Com – Commerce & Banking 2008
Punjab College of Commerce – Lahore, Pakistan
Matriculation – Computer Science 2005
American Lycetuff – Lahore, Pakistan
Certifications/ Additional Skills:
Opera
Micros
Oracle
Oasys
Read and typing Arabic
Wish net, MS Office
FBM
Prolific
Cross training in Accounts payable
Additional Information:
Date of Birth – 5th May 1989
Nationality – Pakistani
Marital Status – Single
Religion – Christian (Roman Catholic)
Current Location – UAE
Visa Status – Visit Visa
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